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Greenbyte Ideas

Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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268 results found

  1. Data export - Custom intervals

    I have an idea that requesting "Last Month" of data should NOT be a custom interval. It should be a choice in the drop-down menu.

    6 votes

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  2. Display active status/alerts in the Remote Operations Portfolio Overview

    It would be very useful if you could see the turbine status when hovering over the alert symbols on the Remote Operations > Portfolio Overview page. E.g lack of wind, turbine fault status, site accesses etc

    6 votes

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  3. In specific cases warning triggers losses calculation and impact availability. We need an option to turn OFF this logic.

    Currently if there is a warning status code and the turbine shows no production during wind high enough to be operational, the turbine is automaticaly seen as faulty and availability is set to 0 for that period. The warnings status code will get losses calculated and attached.

    We'd like an option to turn OFF this feature. We consider that, by definition, a warning status code should never trigger any losses calculation and never have any impact on availability figures.

    6 votes

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  4. Task Email Notifications NEED to include a link to the task.

    Notifications through email are very convenient but there needs to be a link to the task being referenced in the notiication email - there is currently a task number which makes it easier to find the task in GB but if there was just a link to the task, a reply comment or edit could be made.

    At the same time - there should be a link to the monitor site page from within the View Task page - this would make it very simple to receive an email notification from a task update - click on the link to…

    6 votes

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  5. Downtime per category trend per month (KPI monitoring)

    Downtime hours per category or production loss per category can be displayed for a selected period. This selected period does not have a resoluition setting option. E.g. when selecting the period 2019 I like to see per month the hours and lossed production per category. A filter can be applied to the category in order to keep the graph or table readable.

    6 votes

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  6. Learned health monitor

    Include a learned health monitor function similar to the learned power curve. Meaning to learn the temperature to power relation of various components. Then be able to compare easier between WTGs and even set alarms based on this.

    6 votes

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  7. Be able to generate an audit trail of users switching work parties

    Sometimes, technicians have to leave a work party on a turbine and work with another work party on a different turbine. If we add their name onto the new work party, there is no way in the future we can track the fact that he/she was working with another work party previously. Could we have a tracker that indicates which work parties a user has been associated with in a day?

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  8. Monthly estimated budget

    We would like to have a monthly estimated budget taking into account the energy already exported and planned downtimes.

    This value would be updated every day and displayed in kWh and €.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Budgets  ·  Admin →
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  9. Comments: Timestamp comments

    Automatically timestamp any new comments with the date - time and name of the user who has left the comment?

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  10. Data availability for devices

    The Data Availability KPI is only available for power generating units. It should be available as a variable in Data Studio / Dashboards / Reports and also available in the alarm rules.

    6 votes

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  11. Filter Site Access Records

    Ability to filter the site access logs to sort by different headings for example by Site - Expected End or sites with open TOC.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  12. Show devices in the map

    Show other devices (grid meters - pyranometers - met masts - …) in the map.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Map  ·  Admin →
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  13. Customizable height of external web content widget

    Make the height of an external web content widget customizable. To prevent unnecessary whitespace or unwanted scrolling.

    6 votes

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  14. 6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  15. Identify Data Losses

    I am looking at identifying the days and times of data losses of specific equipment (weather stations for example). I suggest to set up an easy way (serach function ?) to identify the days of the year when we suffer data losses.

    6 votes

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  16. Plan > Task: Improve the filter options (especially "text search")

    In the text search you can search for the title or the description. When the string you are searching for is not in one sequenze - the text search don't find the task.

    Example:

    Task Object:

    id = 393
    title = 'You are beautiful'
    description = 'Hello World'

    textSearch: 'You beautiful'
    No tasks found.

    textSearch: 'You World'
    No tasks found.
    nice would be:

    textSearch: 'You beautiful'
    id:393 - title: 'You are beautiful' - description: 'Hello World'

    textSearch: inTitle:You - inDesc:World
    id:393 - title: 'You are beautiful' - description: 'Hello World'
    Also it would be nice - if the text search…

    6 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  17. Comment Widget

    It would be very useful to have a single widget that could compile all comments made associated with a site or device. The widget could be configured with "comment signals" Much like widgets are currently configured for device specific signals. A comment widget could compile the comments from Tasks - Site access - Device access - or just site notes and comments. It could possibly function similar to a chat box where users could tag users or groups in their comment to alert them or to follow certain threads or topics. This would help our teams communicate better while also…

    6 votes

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  18. Lost production : manual recording possibility

    In case of grid loss -for example- - the lost production of a status log can be calculated with the Estimated Potential Power. But this considers only a short period of time (mean between one hour before and one hour after the shutdown). When the shutdown is for a long time period (several hours or days) - it would be useful that the users could add a lost production manually.

    6 votes

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  19. Custum Delay for Notifications

    This is basically a repeated idea, it was requested 4 times before, but always rejected. Does it fit in the roadmap now to have the same options in the dropdown list for the delay in the notification scheme as there is for an alert?
    The current notification delay is quite limited, jumping from 1 hour to 4 hours to 24 hours and ending there, whereas an alert can be set to hourly intervals, up to 30 days.

    5 votes

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  20. Automatic closing of stop events when the turbine starts generating

    For some assets then events have a start date, but do not have an end time due to communication/data issues. In these cases when the turbine start generating, the stop event should end.

    Equally, we have the reverse where an event might not have a start date, but the turbine is not generating. It would be good to create a synthetic event for these periods too.

    5 votes

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    2 comments  ·  Statuses  ·  Admin →
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