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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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268 results found

  1. User permissions: edition of existing alerts

    I would like to provide a Limited user with access to the section Administrate->Alerts, but without permission to edit the existing alerts (similar to the permissions that exist for dashboards).

    1 vote

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    0 comments  ·  Users  ·  Admin →
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    Accepting Votes  ·  Giorgio responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  2. Export Irradiance raw data via CSV

    I need to export data to do additional reporting or any other thing. The nighttime filter option is great for KPIs, but when data needs to be exported, there is no option to export the "raw" data as it is possible to visualize in Data Studio (as per attachment). This creates an issue when using the data assuming (e.g.) that a day has 24 hours.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  3. API Endpoint - 'Try it out' gives 401

    The Greenbyte Developer Portal shows the endpoints, with a TRY IT OUT button on the right hand side. Could you show some (fake) data there?

    Whenever I click this button, I always get an empty body with 401 status.

    1 vote

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    Accepting Votes  ·  1 comment  ·  API  ·  Admin →
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  4. Show Equivalent Full Load Hours in "hours"

    Equivalent Full Load Hours is sometimes shown in "hours" in the platform, but sometimes is shown in "seconds" (like Share->Export Data, or Reports->Time series table (widget)).

    This indicator is useful in hours, can this be resolved?

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  5. Add 'Today' as a preselect for the Power Forecast

    Question related to production forecast. For signal power forecast the time span (one day period) is missing. The only option is to choose custome time interval, but it result in a constant reedition widget with the new day. Whether such an implementation is possible?

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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  6. Sun Elevation and Azimuth Data Channels based on Site Location Metadata

    Add data channels in Bright for sun elevation and sun azimuth based on site coordinates that are set in metadata, and allow these channels to be queried through the API.

    These data channels could be used to correlate the actual irradiance to the sun's position, or performance metrics against the sun's position to help identify if areas of underperformance are due to a specific location of the sun.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  7. Calculate Energy Theoretical from different sources of Potential Power

    Today, Energy Theoretical is only calculated from the first source of Potential Power in the assigned Potential Power Order. It would be good to have, such as we have different Potential Power signals, to get the Energy Theoretical from all of these sources.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  8. Export Data - Export energy budgets other than the "default" one

    In Export Data, I can select the Default Budget signal. However, other budgets that I have created in the platform are not available in that section. It would be good to have them like any other signal.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

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