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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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69 results found

  1. Site access: Track user information for site access comments #50591

    We need the information who has created/edited a task or site access. This is important because different people in the control room are working on the same task and also for the project managers to know who to ask.

    3 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  2. HSE Export

    Add an "Export" option under the "Planned/HSE" tab. Have the option to choose which HSE items to export by state- either resolved or unresolved, as well as by site. Have an option to select the date range.

    2 votes

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    0 comments  ·  Plan  ·  Admin →
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  3. Curtailing park output to max MW

    Due to various reasons there is a need to curtail the park output to a max MW for a given period of time. E.g. when TSO imposes grid constraints (grid maintenance or grid capacity issues).

    The park level max should also be modelled top-down. I.e. not scale on turbine level.

    2 votes

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  4. Everyone who has access to Personnel can edit, delete and add new personnel

    The list of the personnel is available for the whole portfolio, it would be useful if we could split this list (considering the region or wind farm level), maybe using the Site induction or adding another fild in the registration.

    2 votes

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  5. Show number of files for a task

    Get the document symbol for the number of files/documents uploaded in a task, so you can get a good overview of what tasks have documents uploaded (i.e Boroscopy reports) without having a separate tracker.

    2 votes

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    0 comments  ·  Plan  ·  Admin →
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  6. See Service Contract on Status events in Task

    It would bee really great to be able to see what Service Contract different Status events have in a task. Could it be added as a column under Status events?
    And also the possibility to change the category if needed directly in the task.

    2 votes

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  7. WTSR: It happened that a site access was closed - while a device access was still open. This should not be possible

    2 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  8. Get notification for an overdue in the Plan section

    In the Plan section suggest to get a notification if someone goes beyond the working end time.

    1 vote

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  9. Make it possible to indicate a Task or HSE Event in the Plan section is "IN PROGRESS"

    Currently, tasks and HSE events in Greenbyte can only be designated as "Unresolved" or "Resolved". Being able to indicate that a task is in progress would make it possible to monitor how quickly action is being taken and ultimately closed out.

    1 vote

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