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Greenbyte Ideas

Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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69 results found

  1. HSE: Add HSE incidents / warnings for all turbines of the same type

    We use the HSE feature mainly to notify the on-site technicians about HSE warnings by the OEMs. These are valid for all turbines of the same type (e.g. Vestas V-112, Enercon E-82 etc), so it would be very helpful to bulk-create and bulk-resolve such warnings for all affected turbine types (side note: as HSE warnings might be country specific, the option of selecting the assets/countries should still exist).

    6 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  2. Be able to generate an audit trail of users switching work parties

    Sometimes, technicians have to leave a work party on a turbine and work with another work party on a different turbine. If we add their name onto the new work party, there is no way in the future we can track the fact that he/she was working with another work party previously. Could we have a tracker that indicates which work parties a user has been associated with in a day?

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  3. Comments: Timestamp comments

    Automatically timestamp any new comments with the date - time and name of the user who has left the comment?

    6 votes

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  4. Filter Site Access Records

    Ability to filter the site access logs to sort by different headings for example by Site - Expected End or sites with open TOC.

    6 votes

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  5. 6 votes

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  6. Plan > Task: Improve the filter options (especially "text search")

    In the text search you can search for the title or the description. When the string you are searching for is not in one sequenze - the text search don't find the task.

    Example:

    Task Object:

    id = 393
    title = 'You are beautiful'
    description = 'Hello World'

    textSearch: 'You beautiful'
    No tasks found.

    textSearch: 'You World'
    No tasks found.
    nice would be:

    textSearch: 'You beautiful'
    id:393 - title: 'You are beautiful' - description: 'Hello World'

    textSearch: inTitle:You - inDesc:World
    id:393 - title: 'You are beautiful' - description: 'Hello World'
    Also it would be nice - if the text search…

    6 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  7. HSE ORs difficult to see during log site access

    Moving the HSE box to the top of the log site access popup to improve visibility of ORs.

    5 votes

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  8. Hide "Devices (opt)" during site access at sites with selected WTSR rules

    For sites with selected WTSR rules, the option to choose a device during site access should be hidden. Selecting a device should only be possible at the next step by choosing qualified personell.

    5 votes

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  9. Qualifications under Personell

    Hello, Is it possible to add more qualifications under personell?
    If i would like to see following:
    GWO
    Medical
    Hotwork permit

    Also if possible to add a date for:

    Issued date:
    Expire date:

    Thanks

    5 votes

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  10. XML Upload Provision for Weekly Intervention Planning

    Workflow proposal;
    1. Operator receives weekly outage planning XML file from Enercon (et al.)

    1. Upload XML file to Breeze
    2. Site and Machine accesses are created by reading XML file data

    (Integrating this into write permissions for the API would be ideal)

    5 votes

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    Accepting Votes  ·  2 comments  ·  Plan  ·  Admin →
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  11. Tasks: extended functionalities around tasks

    would be good to be able to copy/paste tasks

    would be good to be able to copy/paste rules

    would be good to be able to change task id

    would be good to be able to enter more than one mobile number (local SIM)

    would be good to be able to add skype id (replace fixed phone nb nobody use anymore)

    would be good to be able to add whatsapp/wechat/line/zalo id

    5 votes

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  12. Email specified persons when site access records are created

    Could we please set up a notification to be able to email specified persons when site access records are created. ie one of our Asset managers would like to be emailed when a site access record is created for the wind farm he is responsible for.

    5 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  13. Widget: Site access

    A widget for the site access in Monitor > portfolio - wind Farms - windturbine

    Aktive site access
    site access that is longer than the task
    "site access" duration > a specifc duration

    5 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  14. status categorization direct form the task> view page

    It would be nice if the status could be categorized from the task > view page.
    For now you create a task, add some status codes and than you have to go back to the status categorization, search for the status and than categorize it.
    that seems to me a unnecessary long way to do it.

    4 votes

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  15. Show names of personnel on site access overview page

    Show names of personnel on site access overview page - so you don't have to hover over them to see the names.

    4 votes

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  16. Attach Active Custom Alarms to Tasks

    It would be useful to be able to attach active custom alarms to tasks. Some of the alarms that we have created - we would like to associate with a task to signify to the operator that the alarm has been analyzed and categorized. This would be similar to how statuses can be associated with a task.

    4 votes

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  17. E-mail/Push note to the creator of a task when the expected end time has passed

    When a task is done and the expected end time passed and the task ist unresolved. Then the creator or the person who make the latest update gets a reminder through email or push note.

    4 votes

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  18. Trainee Personnel qualification

    Is it possible to add a "Trainee" section under personnel qualifications? There are many technicians who do not have any qualifications yet and it would be advantageous for OCC etc... to be confident on the status of the technician and know to not allow them to take control of a turbine and that only site access is allowed.

    3 votes

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  19. add/copy downtime to multiple days

    At the moment you can add several turbines/assets to a specific downtime but it would be great to also be able to copy or apply a specific planned downtime on multiple days when you have several downtimes with the same time but at different dates. e.g add a planned downtime for 8 hours on monday 08:00 to 16:00 and then be able to copy this and apply also on tuesday or several days.

    3 votes

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  20. Site activity: show primary comment when hovering over a specific site access

    At the moment, when you over the personel, you see a pop-up appearing with the names of all registered persons on that windturbine. It would safe us a lot of time if you can also see the reason of the activity (primary comment) when you hover over the site access

    3 votes

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