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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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268 results found

  1. Informational pop up when hovering over site access

    Introduce and info icon for site access records. When hovering over the site access info icon all available info for the record such as device access/tasks/personnel will be displayed without having to enter the individual record for further info

    20 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  2. Plan - Site Access - Customizable dashboard

    Hi, it would be very useful to have in "Site Access" a customizable dashboard that would allow the users to add (or remove) any column that they would find relevant (irrelevant). For instance, to be able to add in the main table, a column with the comments related to the site intervention (so that by just one look on the table, we can have an overview of what's happening on several power plants).

    Thanks

    17 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  3. status log: add column with losses for stops

    When you want to knwo the losses of a specific stop, yu have to press the 3 points, analyze. That takes a lot of time. Please add a column with the losses for every stop.

    7 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  4. Site activity: show primary comment when hovering over a specific site access

    At the moment, when you over the personel, you see a pop-up appearing with the names of all registered persons on that windturbine. It would safe us a lot of time if you can also see the reason of the activity (primary comment) when you hover over the site access

    3 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  5. Show windpark/wind turbine/device name in website title

    In our operations we often have multiple Greenbyte tabs open in Chrome. It would be very beneficial if the name of page would contain the name of the item you have opened so you can go to the page you want directly instead of checking them one by one.

    For example;

    Greenbyte - Wind Farms >>> Greenbyte - WindparkName
    Greenbyte - Devices >>> Greenbyte - Device
    Name
    etc. etc.

    2 votes

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    0 comments  ·  GUI  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  6. Add turbine "title" in the data.json

    In order to obtain "turbine title" in addition to "turbine Id" directly from same json please add the "turbine title" in the data.json.
    For instance I am gathering data with data request and always need to make a second request to have the "turbine title" which is not present in data.json and more useful than turbine ID for final utilisation.

    5 votes

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    Accepting Votes  ·  0 comments  ·  API  ·  Admin →
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  7. The Breeze app and missing wind direction

    For turbines that don't provide wind direction, please use nacelle direction in the app instead so you can show from where the wind is coming.
    You already do this in your web version.

    5 votes

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  8. Permanently save filtered turbines in dashboard view

    We have a bunch of turbines, where we only save site accesses and device accesses. We are not meant to monitor these sites.

    I tried to filter the turbines in the dashboard that we need to monitor. However, every time you reload the dashboard, the filtered turbines get reset to "All".

    To avoid having all turbines on our dashboard, it makes it necessary to edit every single widget and to filter turbines that we don't want to monitor.

    We do have several widgets and it would make it easier to have the possibility to filter all at the same time.

    10 votes

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  9. Export Data - Export energy budgets other than the "default" one

    In Export Data, I can select the Default Budget signal. However, other budgets that I have created in the platform are not available in that section. It would be good to have them like any other signal.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  10. Add expand/collapse button in the "active status events" dashboard widget to be able to edit main status (which has often already ended)

    The problem is that the main status is often already ended and other status hide behind the the main one. This often happens during longer "order by authority" stopps, which seems be externally controlled, however often there is an additional new and active stopp behing.

    It would be very helpful for daily monitoring to have all statuses expandable in the active status events widget. This would make it possible to view the statuses within the group and to edit all the "active status events" which have updated active statuses.

    Attached you will find a graphical example of not active main…

    17 votes

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  11. Black theme

    Black theme of the application coud be interesting.

    15 votes

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    Accepting Votes  ·  3 comments  ·  GUI  ·  Admin →
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  12. Display active status/alerts in the Remote Operations Portfolio Overview

    It would be very useful if you could see the turbine status when hovering over the alert symbols on the Remote Operations > Portfolio Overview page. E.g lack of wind, turbine fault status, site accesses etc

    6 votes

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  13. Be able to select past contractual years

    "Contractual year" exists, this is great. I would also like to selected "past" contractual years.

    4 votes

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  14. 30 minute resolution data, this would match how revenue meter data is supplied

    I want to see 30 minute resolution data, this would match how revenue meter data is supplied and could be compared directly against SCADA for anomalies

    4 votes

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    0 comments  ·  Data studio  ·  Admin →
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  15. Make it possible to use the Manufacturer Potential Power signal in the potential power cascade

    In some cases (e.g. grid curtailment where the site has an export constraint) the existing potential power methods in Greenbyte provided significantly over-estimated figures for Lost Production.

    The manufacturer potential power signal often provides accurate potential power readings during periods of curtailment. If it were possible to make this part of the potential power cascade, users would be able to get more accurate lost production to curtailment figures.

    5 votes

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  16. Make it easier to keep the status event start end end e-mails apart

    E-mail notifications are in plain text at the start and the end of a status event.
    The header is the same in both cases, which is not comfortable.

    The first word of the header of the second email, when the status is resolved, should be "RESOLVED" or something similar.
    In that way one would easily differentiate between an initial status event an the end of this event.

    3 votes

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  17. Show more than 20 site access logs on screen

    Less than half the screen is used on the site access page, so it would make sense to utilise the wasted space and reduce the number of pages people have to click through. The side bar is useful, however viewing a site access via this changes the filters on the main page which negates any actual benefit.

    9 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  18. status categorization direct form the task> view page

    It would be nice if the status could be categorized from the task > view page.
    For now you create a task, add some status codes and than you have to go back to the status categorization, search for the status and than categorize it.
    that seems to me a unnecessary long way to do it.

    4 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  19. Monitoring performance of a wind farm with a time span that currently do not exist

    I wish to create a dashboard which will contain visuals showing the data of the following time span:

    • "Last civil month / year" (different from last 30 days / last 365 days) : if today is August 20th, "last civil month" is from July 1st to July 31st

    • "Contractual year to date" : year to date data starting from the first day of the contractual year (e.g February 1st for a contractual year going from February 1st Y to January 31st Y+1)

    3 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  20. Rule-based status categorization

    For some OEMs, the order in which status codes come in can indicate if an event is contractually available or not.

    For example, if code A comes in followed by code B and then code C, it's a maintenance event (OEM liable). But if code A is followed by code D and then Code C, it's an owner-liable event.

    Being able to automate the categorization of status events based on rules would help with the categorization of these kinds of downtime events.

    7 votes

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    Accepting Votes  ·  0 comments  ·  Statuses  ·  Admin →
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