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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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268 results found

  1. Have name of operation controller in site access

    Have the name of the operation controller in the site access (actually it is a WTSR requirement)

    7 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  2. Comments to tasks from site access

    At site access log-off > be able to add comments to the task

    29 votes

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    Accepting Votes  ·  3 comments  ·  Plan  ·  Admin →
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  3. Tasks: for several tasks linked to site access, select only the ones you want to resolve

    When there are several tasks in a site access , I need to be able to to choose the one you want to resolve and the one you want to let unresolved

    8 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  4. Hide or remove widget informations

    We would like to be able to choose which information we want to hide or display on the widgets.
    For example, for the "Real-Time Wind Turbine Metrics" widget we do not want to display the column of the icon and the ID.

    10 votes

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    Accepting Votes  ·  1 comment  ·  Dashboards and widgets  ·  Admin →
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  5. Monthly estimated budget

    We would like to have a monthly estimated budget taking into account the energy already exported and planned downtimes.

    This value would be updated every day and displayed in kWh and €.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Budgets  ·  Admin →
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  6. Export User Defined Alerts

    We do want to track how frequent specific alarms ( especially user defined ones) are repeating.

    5 votes

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    Accepting Votes  ·  0 comments  ·  Data export  ·  Admin →
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  7. Automatically add current time as start time when logging on additional personnel to an existing "Site Access"

    When logging on additional personnel to an existing "Site Access", currently you must manually enter the start time for each new person. Instead the Start Time should automatically populate with the current time (i.e. the same way it does when you first create a "Site Access"). This is another time sink that could be easily eliminated.

    7 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  8. Tariffs

    We would like to set up the tariff (€) to have a complete overview of our budget

    13 votes

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    Accepting Votes  ·  1 comment  ·  Budgets  ·  Admin →
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  9. Plan | Task | Lost production for a task

    The sum of the lost production of status codes attachted to a specific task. There are multiply status codes connected to a task. When I want to calculate the lost production I have to open every status code and look for the lost production. It would be nice - if there is a lost production for a task.

    15 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  10. Lost production : manual recording possibility

    In case of grid loss -for example- - the lost production of a status log can be calculated with the Estimated Potential Power. But this considers only a short period of time (mean between one hour before and one hour after the shutdown). When the shutdown is for a long time period (several hours or days) - it would be useful that the users could add a lost production manually.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Calculations and metrics  ·  Admin →
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  11. Harmonize date/time selectors throughout the system

    There are inconsistencies in both the options for quick time selectors (Last 7 days - Last week - etc.) as well as the label used for date/time fields (time span - time interval - during - etc.). Also - in some places you are given a single calendar to select both the start and end date - and in others these are separate calendars.

    We would like to harmonize the date/time selectors throughout the system to make them consistent.

    Proposed quick selections
    All time
    Last year
    This year
    Last month
    This month
    Last week
    This week
    Last 7 days
    Yesterday…

    29 votes

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    Accepting Votes  ·  3 comments  ·  GUI  ·  Admin →
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  12. Add comments when task is created

    Make it possible to add a comment from the create task window. Right now you have to create a task - wait for page to refresh - and than add a comment - this workflow is taking to much time.

    15 votes

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    Accepting Votes  ·  2 comments  ·  Plan  ·  Admin →
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  13. Add additional equations for calculating Energetic Availability based on specific OEM contracts

    It would be extremely useful to be able to create custom availability contracts that use different methods for calculating lost production and energetic availability.

    8 votes

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    Accepting Votes  ·  1 comment  ·  Availability contracts  ·  Admin →
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  14. Plan - Tasks - Mass edit tasks

    Enable mass edit on the task list with the following options:

    Resolve
    Delete

    22 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  15. Resolve Task Through Comment

    There should be a toggle to resolve/unresolve a task from the add comment window - similar to the resolve task function found when logging site access.

    11 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  16. E-mail/Push note to the creator of a task when the expected end time has passed

    When a task is done and the expected end time passed and the task ist unresolved. Then the creator or the person who make the latest update gets a reminder through email or push note.

    4 votes

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  17. Automatic periodic report issuing

    Automatically send reports periodically (once per month - quarter) using a predefined template to a specified group of emails.

    16 votes

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    Accepting Votes  ·  0 comments  ·  Reports  ·  Admin →
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  18. Site Access Comments - add to tasks | show in View site access

    When site access is attached to a specific task - the comments added to the site access - should be added to the attached task as well - and then show up in the comment section of the view task page. This would help keep track of information gathered when personnel are arriving at or leaving a site.

    There should also be a comment section in the view site access page - As of now - the only way to view comments for site access seems to be by editing the access - and only the last comment is visible.

    10 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  19. Attach Active Custom Alarms to Tasks

    It would be useful to be able to attach active custom alarms to tasks. Some of the alarms that we have created - we would like to associate with a task to signify to the operator that the alarm has been analyzed and categorized. This would be similar to how statuses can be associated with a task.

    4 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  20. Comment Widget

    It would be very useful to have a single widget that could compile all comments made associated with a site or device. The widget could be configured with "comment signals" Much like widgets are currently configured for device specific signals. A comment widget could compile the comments from Tasks - Site access - Device access - or just site notes and comments. It could possibly function similar to a chat box where users could tag users or groups in their comment to alert them or to follow certain threads or topics. This would help our teams communicate better while also…

    6 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Admin →
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