Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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  • My feedback
  1. Add button "Uncollapse all / Collapse all"

    While checking the correct grouping of Status events, we need to uncollapse them one by one.

    This is not very RSI friendly.

    We would like a button in one of the top rows "Uncollapse all".

    3 votes

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    0 comments  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
  2. Show windpark/wind turbine/device name in website title

    In our operations we often have multiple Greenbyte tabs open in Chrome. It would be very beneficial if the name of page would contain the name of the item you have opened so you can go to the page you want directly instead of checking them one by one.

    For example;

    Greenbyte - Wind Farms >>> Greenbyte - WindparkName
    Greenbyte - Devices >>> Greenbyte - Device
    Name
    etc. etc.

    1 vote

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    0 comments  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show more than 20 site access logs on screen

    Less than half the screen is used on the site access page, so it would make sense to utilise the wasted space and reduce the number of pages people have to click through. The side bar is useful, however viewing a site access via this changes the filters on the main page which negates any actual benefit.

    5 votes

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    0 comments  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
  4. Breeze needs a dark Theme

    To the standard white theme there should be added a dark one

    6 votes

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    Accepting Votes  ·  1 comment  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
  5. Harmonize date/time selectors throughout the system

    There are inconsistencies in both the options for quick time selectors (Last 7 days - Last week - etc.) as well as the label used for date/time fields (time span - time interval - during - etc.). Also - in some places you are given a single calendar to select both the start and end date - and in others these are separate calendars.

    We would like to harmonize the date/time selectors throughout the system to make them consistent.

    Proposed quick selections
    All time
    Last year
    This year
    Last month
    This month
    Last week
    This week
    Last 7 days
    Yesterday…

    18 votes

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    Accepting Votes  ·  2 comments  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make the time reference (UTC) more explicit

    It would be nice to see very explicitly on the monitor page in which time reference (UTC) the data is displayed.

    7 votes

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    1 comment  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
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