Influence

Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.

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  1. Make it possible to generate a report of Predict alerts for one or multiple turbines

    In order to act upon a Predict alert, it is often necessary for the user to share the finding with an external stakeholder (e.g. the OEM). However, it is difficult to get Predict alerts out of the system - most users need to resort to taking screenshots of individual graphs and re-assembling them in an email or word document.

    Having the ability to generate a .pdf report of Predict alerts for one or multiple turbines would make it much easier to share Predict findings; a critical step in getting issues resolved.

    1 vote

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    0 comments  ·  Predict  ·  Flag idea as inappropriate…  ·  Admin →

  2. Predict - Be able to create statistics of Predict alerts

    Currently, Predict provides a list of alerts to be managed. However, there is a lack of functionality to create statistics around Predict. E.g. repetitions per turbine/component, timelines, summaries (Dirty Dozen). Having the ability to create statistics would be great.

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