Influence

Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.

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  1. Change the order in which items are displayed in mobile app push notifications.

    The current order of display is:

    site name / turbine number / long full date / time of occurrence / stop status

    Please add a functionality that allow to change the push notification template to be able to define a different order of individual components.

    e.g.:

    site name / turbine number / status regarding the stop / full date / time of occurrence /

    The above functionality will allow to adjust the order of displayed information depending, for example, on the phone screen size.

    In the screenshot attached I show that on my phone I can not see the reason…

    2 votes

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    0 comments  ·  Mobile app  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Breeze App Does Not Have Non-Turbine Devices

    Make non-turbine devices visible in the App for quick Live Monitoring checks.

    5 votes

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    0 comments  ·  Mobile app  ·  Flag idea as inappropriate…  ·  Admin →

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  3. The Breeze app and missing wind direction

    For turbines that don't provide wind direction, please use nacelle direction in the app instead so you can show from where the wind is coming.
    You already do this in your web version.

    5 votes

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    Accepting Votes  ·  0 comments  ·  Mobile app  ·  Flag idea as inappropriate…  ·  Admin →

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