Ideas
Our approach to product feedback
The benefits of giving us your product feedback
What happens to your product feedback
Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.
How we choose what to implement
- Customer feedback - there are many ways we listen for your feedback:
formal customer interviews and other research activities
events like Greenbyte Forum conferences and trade shows
comments and votes on issues in Greenbyte Influence - CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
- Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
- Product strategy - our long-term strategic vision for the product.
Custom applications
4 results found
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Make it easier to keep the status event start end end e-mails apart
E-mail notifications are in plain text at the start and the end of a status event.
The header is the same in both cases, which is not comfortable.The first word of the header of the second email, when the status is resolved, should be "RESOLVED" or something similar.
In that way one would easily differentiate between an initial status event an the end of this event.3 votes -
Task Email Notifications NEED to include a link to the task.
Notifications through email are very convenient but there needs to be a link to the task being referenced in the notiication email - there is currently a task number which makes it easier to find the task in GB but if there was just a link to the task, a reply comment or edit could be made.
At the same time - there should be a link to the monitor site page from within the View Task page - this would make it very simple to receive an email notification from a task update - click on the link to…
6 votes -
Add ability to filter for status type when setting up a new notification scheme for specific codes
Ability to filter for status type; stop, warning etc, informational, when setting up a new notification scheme for specific codes.
5 votes -
Email specified persons when site access records are created
Could we please set up a notification to be able to email specified persons when site access records are created. ie one of our Asset managers would like to be emailed when a site access record is created for the wind farm he is responsible for.
5 votes
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