Influence

Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.

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  1. Export Irradiance raw data via CSV

    I need to export data to do additional reporting or any other thing. The nighttime filter option is great for KPIs, but when data needs to be exported, there is no option to export the "raw" data as it is possible to visualize in Data Studio (as per attachment). This creates an issue when using the data assuming (e.g.) that a day has 24 hours.

    1 vote

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →

  2. Export data from visualizations using the three bar menu or option in data studio

    It would be beneficial to be able to export the data used in a specific visualization through the three bar menu, or from data studio with an option instead of trying to replicate the data needed in the data export tool.

    7 votes

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →

  3. Data export - Custom intervals

    I have an idea that requesting "Last Month" of data should NOT be a custom interval. It should be a choice in the drop-down menu.

    2 votes

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →

  4. Export Data - Export energy budgets other than the "default" one

    In Export Data, I can select the Default Budget signal. However, other budgets that I have created in the platform are not available in that section. It would be good to have them like any other signal.

    1 vote

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →

  5. Export data: add the option to edit existing exports

    Right now if a wrong setting is made in the export, the export must be done all over again. Adding an "edit"-Button to exports would solve this. It would also be helpful for recurring exports when the old export could be edited instead of using the template function.

    5 votes

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    Accepting Votes  ·  0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →

  6. Export User Defined Alerts

    We do want to track how frequent specific alarms ( especially user defined ones) are repeating.

    4 votes

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    Accepting Votes  ·  0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →

  7. Export Data: Export calculated Power Curves

    We would like to export the Power Curves calculated by Breeze under an excel or csv format - with one point per 0.5 m/s for example.

    15 votes

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    Accepting Votes  ·  0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →

  8. Export analyses from Data Studio and data export tool as pdf and powerpoints

    Export information analysed on Data Studio and templates in export tool as pdf and powerpoints to save client time

    13 votes

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    Accepting Votes  ·  1 comment  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →
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