Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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  1. Export high resolution data at wind farm level

    We would like to be able to export high resolution data at wind farm level instead of at wind turbine level.

    2 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  2. HSE API

    I'm looking for the functionality to use an API to pull HSE data for the purposes of resolution monitoring and management.

    9 votes

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    Accepting Votes  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  3. API Endpoint - 'Try it out' gives 401

    The Greenbyte Developer Portal shows the endpoints, with a TRY IT OUT button on the right hand side. Could you show some (fake) data there?

    Whenever I click this button, I always get an empty body with 401 status.

    1 vote

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    Accepting Votes  ·  1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  4. Task and Device Access API

    Objective 1: Get task comments and Device Accesses for more than one taskId or SiteAccessId at a time in a similar way to the site access/ tasks API.

    Objective 2: Get device access comments.

    9 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make all device power curves available

    Currently only the default power curves for each device are available via the API. It would be good to be able to extract all of the power curves assigned to a device

    4 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make Predict alerts available via API

    I would like for Predict alerts to be made available via API.

    4 votes

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    Accepting Votes  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add turbine "title" in the data.json

    In order to obtain "turbine title" in addition to "turbine Id" directly from same json please add the "turbine title" in the data.json.
    For instance I am gathering data with data request and always need to make a second request to have the "turbine title" which is not present in data.json and more useful than turbine ID for final utilisation.

    2 votes

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    Accepting Votes  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make all data readable through the API

    I'd like to be able to access all data visible in GEC through the API.

    For example the "potential power order" and "reference devices" from the Admin Turbine view, and data signal mappings from the Comms view.

    10 votes

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    Accepting Votes  ·  1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. New API calls: Set MetadatFields

    We would like to be able to use the API for Set Metadata field value.

    17 votes

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    Accepting Votes  ·  1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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