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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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61 results found

  1. Plan > Task: Improve the filter options (especially "text search")

    In the text search you can search for the title or the description. When the string you are searching for is not in one sequenze - the text search don't find the task.

    Example:

    Task Object:

    id = 393
    title = 'You are beautiful'
    description = 'Hello World'

    textSearch: 'You beautiful'
    No tasks found.

    textSearch: 'You World'
    No tasks found.
    nice would be:

    textSearch: 'You beautiful'
    id:393 - title: 'You are beautiful' - description: 'Hello World'

    textSearch: inTitle:You - inDesc:World
    id:393 - title: 'You are beautiful' - description: 'Hello World'
    Also it would be nice - if the text search…

    6 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  2. Widget: Site access

    A widget for the site access in Monitor > portfolio - wind Farms - windturbine

    Aktive site access
    site access that is longer than the task
    "site access" duration > a specifc duration

    5 votes

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  3. Add a Surrendered Option to Device Access Records

    I would like to have a surrendered option added to the device access section of Breeze. This can be used when an AWP has been taken out but work is not complete and the technician has surrendered the AWP. This happens when isolations have been left in place. If the device access is surrendered it should not be possible to take another device access out (like when it is in OUT status)

    16 votes

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  4. Comments: Timestamp comments

    Automatically timestamp any new comments with the date - time and name of the user who has left the comment?

    6 votes

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  5. WTSR: See who transferred control of a turbine back in

    You can currently see who has created a site access log or transferred a turbine 'Out'. Would it also be possible to show who transfers a turbine back 'in' - and logs site access logs as closed?

    8 votes

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  6. Batch import multiple WTSRs from an Excel sheet to Breeze

    At present WTSRs can only be added to Breeze one at a time. When adding a long list of WTSRs - this can be a bit time consuming. If there was a way to batch upload them to Breeze (say in the form of an Excel file) it would save time and cut down the frequency of mistakes that that can be made while adding a new WTSR each time.

    12 votes

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  7. Tasks: extended functionalities around tasks

    would be good to be able to copy/paste tasks

    would be good to be able to copy/paste rules

    would be good to be able to change task id

    would be good to be able to enter more than one mobile number (local SIM)

    would be good to be able to add skype id (replace fixed phone nb nobody use anymore)

    would be good to be able to add whatsapp/wechat/line/zalo id

    5 votes

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  8. Filter Site Access Records

    Ability to filter the site access logs to sort by different headings for example by Site - Expected End or sites with open TOC.

    6 votes

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  9. Email specified persons when site access records are created

    Could we please set up a notification to be able to email specified persons when site access records are created. ie one of our Asset managers would like to be emailed when a site access record is created for the wind farm he is responsible for.

    5 votes

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  10. Link Site Access to Device Access

    At the end of the day when booking multiple teams off the same site - clicking 'Log Off' on the site access should automatically log off and transfer back control of all active Device Accesses. Otherwise you have to log each device access off first and then the site access.

    9 votes

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  11. Device Access - Log Multiple Device Access at Once

    Add 'Save and Log Device Access' option to all Device Accesses. When logging a Site Access - there is an option at the bottom to 'Save and Log Device Access'. This is very convenient - however if you have multiple teams booking onto different devices at once - there is no 'Save and Log Device Access' in the subsequent 'Device Access' window that appears. Instead you have to 'View' the site access and log the second device access that way which is just wasted additional clicks.

    9 votes

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  12. Device Access - Same technician on multiple devices

    At present you can book a single technician on multiple devices. WTSRs allow only one turbine to be under the control of one AT/team so that proper AWP/ROP procedures are followed. Breeze should not allow users to release multiple turbines under the control of one person.

    8 votes

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  13. Personnel: Upload All Certificates

    Ability to upload all Health & Safety Certs to individual personal with expiry dates as is already the case with inductions.

    9 votes

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  14. Show names of personnel on site access overview page

    Show names of personnel on site access overview page - so you don't have to hover over them to see the names.

    4 votes

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  15. Personnel: Add the ability to search for personnel with different filters

    I would like to be able to search for personnel by site induction - ie all persons inducted at Wind Farm A. Or search for all persons with Authorised Technician status at Wind Farm A etc.

    7 votes

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    Accepting Votes  ·  2 comments  ·  Plan  ·  Admin →
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  16. Notifications for overdue site access to several people

    At present 'overdue site access' is reported to the person who logged the site access. Is it possible to add a pop down menu where you can select multiple persons or a group to receive an overdue site access? At present we are not in controll of site access in our day to day buisiness.

    Looking forward to have this feature enabled. Thank you in advance

    7 votes

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  17. WTSR: It happened that a site access was closed - while a device access was still open. This should not be possible

    2 votes

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  18. Site Access: change default expected end from 2 hrs. to 8 hrs. (typical work hours).

    6 votes

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  19. Site access: Track user information for site access comments #50591

    We need the information who has created/edited a task or site access. This is important because different people in the control room are working on the same task and also for the project managers to know who to ask.

    3 votes

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  20. The task and site access views should be scrollable instead of the multiple pages.

    Next/Last and Previous/First button placement is also awkward

    7 votes

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