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Greenbyte Ideas

Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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69 results found

  1. Add Show/Hide Toggle to HSE Observations

    Add a 'show/hide' toggle to the 'Add Incident' window in the Plan - HSE section. This would make visible or hide the particular incident in the Site/Device access windows.
    The reason this is necessary is the Site/Device access windows do not display large volumes of HSE observations very well. The option to hide non critical observations will assist Operational Controllers to relay critical HSE observations to technicians, without having to scroll through an excessively long list. The toggle should default to visible, which will maintain the current functionality for other users.

    12 votes

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    1 comment  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  2. HSE: Add HSE incidents / warnings for all turbines of the same type

    We use the HSE feature mainly to notify the on-site technicians about HSE warnings by the OEMs. These are valid for all turbines of the same type (e.g. Vestas V-112, Enercon E-82 etc), so it would be very helpful to bulk-create and bulk-resolve such warnings for all affected turbine types (side note: as HSE warnings might be country specific, the option of selecting the assets/countries should still exist).

    6 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  3. Informational pop up when hovering over site access

    Introduce and info icon for site access records. When hovering over the site access info icon all available info for the record such as device access/tasks/personnel will be displayed without having to enter the individual record for further info

    20 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  4. Plan - Site Access - Customizable dashboard

    Hi, it would be very useful to have in "Site Access" a customizable dashboard that would allow the users to add (or remove) any column that they would find relevant (irrelevant). For instance, to be able to add in the main table, a column with the comments related to the site intervention (so that by just one look on the table, we can have an overview of what's happening on several power plants).

    Thanks

    17 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  5. Site activity: show primary comment when hovering over a specific site access

    At the moment, when you over the personel, you see a pop-up appearing with the names of all registered persons on that windturbine. It would safe us a lot of time if you can also see the reason of the activity (primary comment) when you hover over the site access

    3 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  6. Show more than 20 site access logs on screen

    Less than half the screen is used on the site access page, so it would make sense to utilise the wasted space and reduce the number of pages people have to click through. The side bar is useful, however viewing a site access via this changes the filters on the main page which negates any actual benefit.

    9 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  7. status categorization direct form the task> view page

    It would be nice if the status could be categorized from the task > view page.
    For now you create a task, add some status codes and than you have to go back to the status categorization, search for the status and than categorize it.
    that seems to me a unnecessary long way to do it.

    4 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  8. Delete specific user from site access

    When editing an open site access log, make it possible to delete a specific user log from the site access - At the moment when adding people to an open site access log, if you select the wrong person by mistake it is not possible to amend that log. Instead we currently have to set the log off time to the same as the log on time - It would be a lot more useful to be able to delete the incorrect persons details so that they do not show at all.

    8 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  9. Add indication to overdue site/device access

    When there is an overdue site/device access, this is indicated by a red balloon in the sidebar next to the "problematic" asset. However, it is not so easy to find exact record in the Site Access screen that contains overdue device access. It would be logical to indicate respective entries with the same red balloon (both in overviewing Site Access screen and inside specific access details).

    8 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  10. Task: Change the date and time of a comment

    Change the creation date and time of a comment under Task -> View

    7 votes

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  11. XML Upload Provision for Weekly Intervention Planning

    Workflow proposal;
    1. Operator receives weekly outage planning XML file from Enercon (et al.)

    1. Upload XML file to Breeze
    2. Site and Machine accesses are created by reading XML file data

    (Integrating this into write permissions for the API would be ideal)

    5 votes

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    Accepting Votes  ·  2 comments  ·  Plan  ·  Admin →
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  12. Additional Features in HSE

    Add the following to HSE:

    1. Assign the incident to Personnel
    2. Upload a file [i.e. a report or a picture]
    3. Add a comment
    4. Due date for Completion
    5. Priority Level [High, Medium, Low]
    14 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  13. Create task directly from site acces

    When logging of site technicians from site we should be able to create new task directly based on the comments from the technicains.

    for example UPS battery should be replaced on turbine 1

    7 votes

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    Accepting Votes  ·  2 comments  ·  Plan  ·  Admin →
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  14. Be able to generate an audit trail of users switching work parties

    Sometimes, technicians have to leave a work party on a turbine and work with another work party on a different turbine. If we add their name onto the new work party, there is no way in the future we can track the fact that he/she was working with another work party previously. Could we have a tracker that indicates which work parties a user has been associated with in a day?

    6 votes

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  15. Keeping the track of snag list

    We would like to be able to keep the track of snag list per turbine or per site(i.e. missing parts, malfunctioning equipment etc.); things that are not part of mainly HSE, but worth keeping as part of the records.

    7 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  16. Mass Resolve HSE incidents

    When you add a HSE incident to devices, it is easy to mass add them.
    However, when it comes to resolving the HSE incidents, this has to be done individually which can be very time consuming, especially on a large site.

    12 votes

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  17. Have name of operation controller in site access

    Have the name of the operation controller in the site access (actually it is a WTSR requirement)

    7 votes

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  18. Comments to tasks from site access

    At site access log-off > be able to add comments to the task

    29 votes

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    Accepting Votes  ·  3 comments  ·  Plan  ·  Admin →
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  19. Tasks: for several tasks linked to site access, select only the ones you want to resolve

    When there are several tasks in a site access , I need to be able to to choose the one you want to resolve and the one you want to let unresolved

    8 votes

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  20. Automatically add current time as start time when logging on additional personnel to an existing "Site Access"

    When logging on additional personnel to an existing "Site Access", currently you must manually enter the start time for each new person. Instead the Start Time should automatically populate with the current time (i.e. the same way it does when you first create a "Site Access"). This is another time sink that could be easily eliminated.

    7 votes

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