Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Additional Task Category

    Would it be possible to add a category "Miscellaneous" to the list of task categories. Right now there is one called unknown which sort of does the job. However, when displaying the tasks in our monthly reports to our customers, that particular category name might imply that we lack information regarding the subject. It would be preferable if something more neutral like "Miscellaneous" would exist.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  2. HSE: Add HSE incidents / warnings for all turbines of the same type

    We use the HSE feature mainly to notify the on-site technicians about HSE warnings by the OEMs. These are valid for all turbines of the same type (e.g. Vestas V-112, Enercon E-82 etc), so it would be very helpful to bulk-create and bulk-resolve such warnings for all affected turbine types (side note: as HSE warnings might be country specific, the option of selecting the assets/countries should still exist).

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  3. Informational pop up when hovering over site access

    Introduce and info icon for site access records. When hovering over the site access info icon all available info for the record such as device access/tasks/personnel will be displayed without having to enter the individual record for further info

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  4. Site activity: show primary comment when hovering over a specific site access

    At the moment, when you over the personel, you see a pop-up appearing with the names of all registered persons on that windturbine. It would safe us a lot of time if you can also see the reason of the activity (primary comment) when you hover over the site access

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  5. WTSR safety risk due to the fact that it is possible to log the same person on multiple site accesses at the same time.

    WTSR safety risk due to the fact that it is possible to log the same person on multiple site accesses at the same time. This can couse severe confusion and potentially cost lifes when accidents or emergencies happen on site and the location and workgroup relation is unclear.

    The system should restrict the possibility to do site access logs unique for a each person.

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  1 comment  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  6. status categorization direct form the task> view page

    It would be nice if the status could be categorized from the task > view page.
    For now you create a task, add some status codes and than you have to go back to the status categorization, search for the status and than categorize it.
    that seems to me a unnecessary long way to do it.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  7. Assign a task from a user to an administrator

    Within the default architecture of Breeze users can't assign tasks to an administrator.
    In order to work with a team, within our processes of asset management, it will be mandatory to assign tasks to eachother. To overcom the limitation of the system we have to make all team members an administrator. This is highly inconviniant.

    Please change the architecture so users can assign tasks to an administrator.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add indication to overdue site/device access

    When there is an overdue site/device access, this is indicated by a red balloon in the sidebar next to the "problematic" asset. However, it is not so easy to find exact record in the Site Access screen that contains overdue device access. It would be logical to indicate respective entries with the same red balloon (both in overviewing Site Access screen and inside specific access details).

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  9. Task: Change the date and time of a comment

    Change the creation date and time of a comment under Task -> View

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  10. Site Access Denial/Acceptance Decision Algorithm Tool

    Problem;
    Strategically determining whether to allow turbine stoppage based on typical criteria requires an overview in terms of the WTG's monthly yield performance, upcoming critical events (e.g. overspeed test)
    e.g. Refusing machine access for planned maintenance due to profitable wind only to discover the state mandated maintenance event is already overdue is to the detriment of all parties.
    (be it on Friday for week ahead planning or upon technician's call to OCC)
    Proposal
    Decision Algorithm (Breeze offers suggestion, operator makes decision) that offers a status for a sort of budget/wind forecast/ conformity triangle

    The Decision Theory for Technicians seeking permission…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  11. XML Upload Provision for Weekly Intervention Planning

    Workflow proposal;
    1. Operator receives weekly outage planning XML file from Enercon (et al.)


    1. Upload XML file to Breeze

    2. Site and Machine accesses are created by reading XML file data

    (Integrating this into write permissions for the API would be ideal)

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  1 comment  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  12. Order Personnel List in 'Edit Site Access' Window Alphabetically

    The personnel list in the 'Edit Site Access' window should be ordered alphabetically. Currently, it can be very difficult and unnecessarily time consuming to find an specific individual and book them off site especially when there are a large number of people booked on.
    It does not appear to be organised in any helpful way at present.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  13. Additional Features in HSE

    Add the following to HSE:


    1. Assign the incident to Personnel

    2. Upload a file [i.e. a report or a picture]

    3. Add a comment

    4. Due date for Completion

    5. Priority Level [High, Medium, Low]

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  14. include task without start time

    We keep track of a lot of items that should be reolved in the turbines without knowing an exact start time of the task. This is a bit comparable to a snag list.

    It would be usefull to add this items as a task or snag list item without a specific start time.

    During site access this items should be linked to the and flagged if they are resolved

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create task directly from site acces

    When logging of site technicians from site we should be able to create new task directly based on the comments from the technicains.

    for example UPS battery should be replaced on turbine 1

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  2 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  16. show end time and duration when filtering status codes while adding them to a task

    When adding a status code to a task in the task itself you should be able to see the also the end time and duration. That way you can filter an add only task whit a long duration. Now the end time and duration is only visibla after you selected the status codes

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have name of operation controller in site access

    Have the name of the operation controller in the site access (actually it is a WTSR requirement)

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  18. Comments to tasks from site access

    At site access log-off > be able to add comments to the task

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  3 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  19. Tasks: for several tasks linked to site access, select only the ones you want to resolve

    When there are several tasks in a site access , I need to be able to to choose the one you want to resolve and the one you want to let unresolved

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  20. Automatically add current time as start time when logging on additional personnel to an existing "Site Access"

    When logging on additional personnel to an existing "Site Access", currently you must manually enter the start time for each new person. Instead the Start Time should automatically populate with the current time (i.e. the same way it does when you first create a "Site Access"). This is another time sink that could be easily eliminated.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base