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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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6 results found

  1. Budget Production change at the commissionning date

    When you have more than one PV plants with a different commissioning date it's impossible to have an accurate budget production with the good degradation factor.

    It will be more accurate to have the budget production that change every year at the commissioning date and not at the first january of each year.

    1 vote

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    0 comments  ·  Budgets  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  2. US ISO/RTO Merchant Pricing

    It would be very useful to have a "potential lost revenue" datapoint using wind/solar forecast data w/ future forecasted pricing (which is also available to 3rd parties). No one else has potential lost revenue for BOTH wind and solar.

    2 votes

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    0 comments  ·  Budgets  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. Show percentage of buget fulfilled in Monitor and Analyze dashboards

    We would like to be able to track what % of our monthly budget has been achieved on a MTD/YTD basis. Would like to be able to see this in Monitor and Analyze from both web and mobile app.

    3 votes

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    1 comment  ·  Budgets  ·  Admin →
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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Comparison of more than one budget to actual

    Currently it is possible to compare in terms of % and MWh difference of the actual only with the default budget.
    I would like to do this comparison to other budgets as well.

    1 vote

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    0 comments  ·  Budgets  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Enable users to specify "data start time" for purpose of comparison to budget

    Problem: When new assets are installed the default budget isn't pro-rated for the portion of the year that the assets were actually operating in GEC. This creates the illusion that the assets have severely underperformed when in reality, this is not the case.

    It would be nice to have the ability to specify the time from which the budget should be calculated so that annual performance figures accurately reflect how an asset actually performed.

    1 vote

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    Archived  ·  0 comments  ·  Budgets  ·  Admin →
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  6. In Cumulative Production vs Budget graph to add next point in the end of the month

    When you are in analyze mode for a wind farm you can see a graph to the right with “Cumulative Production vs Budget”. In this graph a point for the next month is added when a new month starts. For example in the graph below a you can see that a point for March is added. I think that this gives a wrong impression of the production versus the budget. I you look at the graph you get an impression that the wind farm is below budget for March, but the month isn’t over yet.

    I think it would be…

    1 vote

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    Archived  ·  Erika Brandes responded

    For the months that are not yet completed, the analysis is done with the colors. Blue means that the energy export is above budget up to that date, red means it’s below. The graph will show the cumulative budget at the end of the month, and that can’t be changed.

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