Ideas
Our approach to product feedback
The benefits of giving us your product feedback
What happens to your product feedback
Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.
How we choose what to implement
- Customer feedback - there are many ways we listen for your feedback:
formal customer interviews and other research activities
events like Greenbyte Forum conferences and trade shows
comments and votes on issues in Greenbyte Influence - CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
- Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
- Product strategy - our long-term strategic vision for the product.
Custom applications
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Contractual maintenance hours
Contractual agreements may define a fixed number of hours of scheduled maintenance as Available. It seems this is not supported by Greenbyte yet. Please add.
5 votesThanks for your feedback, this is a great request. It’s open for voting from other users.
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Proper calculation of time-base availability when data is missing
As off today, if 10-minutes data are missing for some reason (scada issue for example), then this period is just not taken into account for contractual availability calculation and for system availability calculation. This is an issue because in many case, when accessing the turbines, the maintenance technicians will shut down the communication to prevent remote restart of the turbine, and this loss of communication will also trigger wrong availability calculation.
We expect time-based availability to be based on the period duration, not the 10-min data being there or not, and during data losses, the turbine should be considered available.…7 votes -
Select Availability Category Within Task
When creating a task there is an option that may be selected that is labeled "Affects Downtime". If this option is enabled, the availability contract categories should appear and one should be assigned to the task.
This would be useful for sites that are utilizing tasks to coordinate site work.
6 votes -
Add additional equations for calculating Energetic Availability based on specific OEM contracts
It would be extremely useful to be able to create custom availability contracts that use different methods for calculating lost production and energetic availability.
5 votes -
Have more than one availability Contract Per Wind Farm
I would like the option to have more than one availability contract per wind farm running at the same time. This way I could use Breeze to calculate contractual availability along with our own internal availability reporting.
47 votesThis is on our roadmap. We’ll let you know when we start working on it.
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