Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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  1. Add Heatmap graph in Reports

    Hello, we would like to have the Heatmap available in Data Studio (https://baywa.greenbyte.cloud/Analyze/DataStudio?link=LfDaSVld-UybPeojGV-u1g) also available in Reports. This would be of great help to show a clear overview of WTGs status availabe/unavailable which several clients have requested, especillay for big windfarm!
    Thanks

    4 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Remove the power curve from the "Production distribution" widget in Reports

    The "Production distribution" is a great widget, but by having the PCs on top of it, it just becomes very noisy. In the Data Studio it is possible to only plot the distribution, it would be great to have this option in Reports.

    3 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Report - Gantt configuration - Select Period

    It's a fixed period. It's possible to select Categories and State, but not the period.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. Display comment for tasks in report section

    When generating a report and including a custom section regarding "Tasks", one can add a column named "Comments". Currently that only adds a small symbol in that column (see attached image) but would it instead be possible for the text to be displayed in the column?

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make custom section titles visible on the report outline page

    When creating a report that contains several custom sections, it's difficult to know which section is which since the section titles don't update.

    If I want to see what my custom section is, I need to reload the report and find it again. This is time consuming, especially for reports which take a long time to load.

    If the main report outline page updated with section titles, just like the table of contents does, this would make reporting much more efficient.

    7 votes

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    Accepting Votes  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  6. Selection of the target availability as a line in the availability graph (e.g. 97%)

    In the settings of a turbine a target availability can be given. Currently it is not possible to show the target availability in the graph with system and contractual availability.

    7 votes

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    Accepting Votes  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Automatic periodic report issuing

    Automatically send reports periodically (once per month - quarter) using a predefined template to a specified group of emails.

    11 votes

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    Accepting Votes  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  8. Reports: Save As Template/Previous Version

    Add 'Save As' option box beside 'Download' - Edit' and 'Delete' which can save as 'Template' or 'Historical Report'. Currently saving a report as Template can only be down through Support - and there is no way to save historical versions or revisions of reports - They have to be overwritten. It would be beneficial if the 'Save As' function saved the generated PDFs in a separate 'Historical Reports' section.

    10 votes

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    Accepting Votes  ·  1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
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