Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
  • Hot ideas
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  • My feedback
  1. Make 'hours per category' (component) table available in Taxonomy

    For availability contracts Greenbyte provides a widget called 'hours per category' in table format. This makes it very easy to copy the data into excel.

    Taxonomy does not have this functionality though! We can only look at downtime per component as a pie chart.

    Being able to show it in a table format and quickly copy/paste this data over to excel for further analysis and reporting (e.g. GADS reporting).

    4 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Delete specific user from site access

    When editing an open site access log, make it possible to delete a specific user log from the site access - At the moment when adding people to an open site access log, if you select the wrong person by mistake it is not possible to amend that log. Instead we currently have to set the log off time to the same as the log on time - It would be a lot more useful to be able to delete the incorrect persons details so that they do not show at all.

    8 votes

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    Accepting Votes  ·  1 comment  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Add site/device access icon from sidebar in widgets

    For monitoring turbines, it would we very helpful to have the site/device access icon or similar pictogramm able to be shown within the monitor / portfolio / stops after having connected a device / site access to a stop code. See attached file.

    19 votes

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    Accepting Votes  ·  2 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Add status filters To Dirty Dozen

    Please can you add status code filters to the dirty dozen. Currently if i look at the top 5 stops on some sites it includes manual stops or / pauses over RCS (Vestas machines) I would like the option to exclude these, so we are able to focus on looking at the most common faults.

    7 votes

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  5. Filter templates

    It would be nice to have the option to create a filter template/preset. For instance: I only monitor certain parks/turbines. Now I have to manually select these in the filter. It would be nice to be able to create filter presets, so I can filter my turbines with 1 click.

    25 votes

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    Accepting Votes  ·  4 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  6. add extra information icon available to status code

    I would be usefull to include an extra icon displaying a pop-up with extra information on a certainstatus code. This would improveinterpretation of certain status codes that only appear very limted.

    This would involve also creating an extra information field to the status code overview under administrate/contract/status code

    7 votes

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  7. Hide or remove widget informations

    We would like to be able to choose which information we want to hide or display on the widgets.
    For example, for the "Real-Time Wind Turbine Metrics" widget we do not want to display the column of the icon and the ID.

    10 votes

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    Accepting Votes  ·  1 comment  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Comment Widget

    It would be very useful to have a single widget that could compile all comments made associated with a site or device. The widget could be configured with "comment signals" Much like widgets are currently configured for device specific signals. A comment widget could compile the comments from Tasks - Site access - Device access - or just site notes and comments. It could possibly function similar to a chat box where users could tag users or groups in their comment to alert them or to follow certain threads or topics. This would help our teams communicate better while also…

    6 votes

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  9. Widget: Site access

    A widget for the site access in Monitor > portfolio - wind Farms - windturbine

    Aktive site access
    site access that is longer than the task
    "site access" duration > a specifc duration

    5 votes

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  10. Upload emergency plans in Breeze

    It would be nice if emergency plans could be uploaded as a PDF in Breeze. It should then be able to put that on a dashboard of a wind turbine for example or be able to view it from 'Monitor wind turbine.

    5 votes

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  11. Reporting: Custom: lost production per category

    make it possible to select the number of categories that are shown in the graph: Custom => table => lost production/ category

    10 votes

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  12. Reports/ Power curves - allow to change/fix the scale of the x- and y-axis

    x-axis: right now it is scaled automatically accoring to the wind speed data points - i. e. we sometimes have differently scaled power curves in the same report. Instead the x-axis should be fixed (e.g. according to the reference power curve)

    y-axis: we would like to show negative power values in order to show stops for some turbine types (e.g. Vestas) - where the power becomes negative if the turbine is stopped.

    4 votes

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  13. Have different colors automatically applied to temperatures-related graphs

    For graphs displaying temperature related values - set up an automatic range of colors from blue to red - depending on the temperatures variations (blue being the coolest and red the hottest)

    7 votes

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  14. Data Studio: Compare different time intervals - i.e. years

    We would like to be able to set up a graph comparing devices or farms values over different years (annaul average values and same month values over different years) - both in data studio and "analyze" dashboard.

    25 votes

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  15. Monitor Widget: latest ended status events

    New widget very similar to active status event widget in lay-out which shows the last ended status events (last 5/10/15/x events).

    So that you no longer have to go to the status log page and make a detailed selection - instead you can see what happened recently on the monitoring page directly.

    22 votes

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    1 comment  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi – my name is Jemima and I’m a new Product Manager at Greenbyte working with dashboards and widgets. I’ve been reviewing some old Influence requests. I would like to close old requests which are no longer needed, and evaluate and potentially action the most popular ones. I see this one was suggested a few years ago and had a good number of votes.

    I would like to better understand the workflows you perform which lead to this request, and document some use cases – i.e. scenarios in which you would require this. If you would be interested in sharing this information here or by interview, please let me know. Thanks.

  16. Data Studio: Additional features for Dirty Dozen

    When selecting dirty dozen in the data studio - the overview should be maximized so scrolling down is not needed. Secondly - a new feature would be benificial when the posibility is there to click on the error code or message description to zoom in on which turbines this event occured in the selected period.

    17 votes

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  17. Analyze Dashboard: custom interval+zoomable graphs

    Make it possible to set and a custom interval in Analyse Dashboards - in order to review what happened during a specific interval. In addition to the above it would be very usefull if the same zoom functionalities could be used as in Datastudio to zoom into a certain period. This way the user does not have to open each graph seperately in datastudio to do the zoom actions but it can be done directly from the analyses dashboard.

    4 votes

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  18. Customizable height of external web content widget

    Make the height of an external web content widget customizable. To prevent unnecessary whitespace or unwanted scrolling.

    6 votes

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