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Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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38 results found

  1. The "New suggest / idea" should be reviewed.

    The New Suggest option must be reviewed and switched to a democratic system.

    Every time we suggest a new idea we received the same answer (copy & paste) saying: "We have great new features lined up that we can't wait to share with you. Unfortunately this request is not part of the roadmap".

    These kind of answers without a proper explanation and ignoring our requests and ideas, It affects our team in terms of working time and use of the platform.

    If you set up a democratic voting system you should wait at least 24 hours until everyone can vote…

    2 votes

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  2. annotation

    About: Annotation of power curves in Report widgets

    Please set visual annotations and different colors for each power curves.

    Even I split the widget per turbine, current visual annotations seem like not enough for me.

    For example, I understood that a blue line on the widget is learned PC of selected time span, but the visual annotation is just saying the name of Site and we can't identify exactly what it means so I need to write an explanation about it manually in Reports.

    So, could you set visual annotations to show real names of selected power curves?

    1 vote

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  3. Improving the display on the portfolio dashboard map

    Currently the ring chart with the real time power is not clearly visible because it is superimposed on the map.

    1 vote

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  4. YTD Widget

    We have a situation where we track our KPIs using a custom dashboard and widget to display such figures as Production and Budget YTD.

    When an asset is taken over in the middle of a production year, and the data gets backfilled, the widget no longer accurately reflects the YTD production for the time the asset has been under our ownership.

    E g if we take over an asset in May, but data is available since January, the YTD widget currently displays the production for the asset from January.
    In the scenario above we would want the widget to only…

    1 vote

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  5. Lost Production per Category including "Energy Export" to have the percentage LOP per category

    The current Lost Production per Category widget feels incomplete. I am interested to have an option so I can see per asset (and per turbine) what percentage of the gross production is lost per category.

    Let's assume 100 MWh gross production (Energy Export + Lost Production to Downtime) and the following losses:
    2 MWh - Ice stop loss
    4 MWh - Shadow stop loss
    3 MWh - Noise stop loss

    Then I would like to see a pie chart with:
    Energy Export - 91 MWh (91%)
    Ice stop losses - 2 MWh (2%)
    Shadow stop losses - 4 MWh (4%)…

    11 votes

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  6. Order by device number not Power

    Have the option to when hovering over a data table the data displayed is in the device number order, not highest value (power, current)

    e.g. when looking power produced by each Inverter module for inverter 1 be ordered 1.1, 1.2, 1.3, 1.4 etc not in the order in which they are producing the most power

    2 votes

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  7. Make Analyse URL links include the filtering

    Make the Analyse links include the filtering. For example if I select the time period to be 2021 I'd like the link shared to also be filtered for 2021

    2 votes

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  8. Clickable header in monitor/analyze to allow moving up and down the device hierarchy

    When showing a dashboard in Analyze for a site, I can click on a device on the site and get to the dashboard for that device. For that dashboard I would like to see the "path" I moved, i.e. Portfolio/Site/Device as the header, and I would like to be able to click on e.g. "Site" to get back to the site dashboard.

    2 votes

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  9. No apparent sign of a minimized widget

    Minimizing a widget can mistakenly happen through double clicking.
    This has great consequences on following monitoring by the control room.

    I would suggest:
    - add a confirmation box asking if this is really wanted, to actively get aware, that you are minimizing a widget
    OR
    - have a short notice added to the minimized widget to get aware of the minimized widget

    13 votes

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  10. Coherent Functionality in Status Log and Data Studio

    When using the status log for a turbine or wind farm, one has the possibility to filter for specific statuses but the lost production associated with a certain status can not be displayed.

    Inversely, when in data studio and using the status log, lost production is displayed but one cannot filter for specific statuses.

    It would be great if both these functionalities could be accesible in either the status log or in the status log in data studio.

    2 votes

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  11. Ability to lock dashboard period when navigating between dashboards

    When performing routine checks by going through several dashboards in a row, the period resets each time so one must reselect it again and again.

    It would save quite a lot of time (and feel better) to just being able to lock the period and navigate between dashboards while holding on the period first chosen.

    5 votes

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    This is already supported when moving from site to site or device to device, but not between levels (i.e. site—>device). We would like to learn more about what pages you are using when you experience this problem.

    We are interested to hear whether this is a problem experienced by other customers so are opening it to votes.

  12. More ways to make use of the results of the dirty dozen analysis

    The dirty dozen analysis is giving very precious information but it's not always easy to make good use of it.

    Looking at turbine level on a portfolio of more than 100 turbines yields pages when exporting as a report.

    An alternative, more condensed view would be welcome, which could for example give the possibility to identify the worst offenders. (relates to being able to compare turbines)

    Even better would be the possibility to export the results to a worksheet to use and format as we want, via a button in the interface and/or (ideally) from the API.

    4 votes

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  13. Add a Notes widget, where I can enter plain text

    I'd like to be able to add explanations for things or comments to my dashboard and a simple notes widget would be great.

    2 votes

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  14. Real-time signal display widget - don't average the "delay" column

    In this widget, the "delay" in the comms averages all of the devices on-site. This is, one device that has not been communicating for several days may distort the figure shown for a whole site (when aggregating per site).

    Seeing the minimum delay would make more sense to see if the communication in the plant is working or not. If there are issues with an individual device I would receive an alert for this.

    3 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  15. Add "exclude data" functionality in Dashboards and Data Studio

    When I am in a dashboard or Data Studio, and I select a custom time span (e.g. 19/03/2020 to 19/03/2021) with an aggregation per month, the platform will still return the full value for the months of March 2020 and 2021.

    The Reports have a feature to "exclude data" that does exactly what I would need here - excluding the data from 01-18/03/2020 and from 20-31/03/2021.
    Currently there is no way around but aggregating per week/day, but that still doesn't allow me to see March as 1 figure.

    2 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  16. Add 'Today' as a preselect for the Power Forecast

    Question related to production forecast. For signal power forecast the time span (one day period) is missing. The only option is to choose custome time interval, but it result in a constant reedition widget with the new day. Whether such an implementation is possible?

    1 vote

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  17. Having the ability to lock certain statuses belonging to long standing issues

    Having the ability to lock certain statuses belonging to long standing issues for example: Turbines stopped for Gearbox replacement- if the PLC sends a new error status to Scada and Breeze task will vanish along with comment. Having a lock status option would prevent such issues

    14 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  18. Permanently save filtered turbines in dashboard view

    We have a bunch of turbines, where we only save site accesses and device accesses. We are not meant to monitor these sites.

    I tried to filter the turbines in the dashboard that we need to monitor. However, every time you reload the dashboard, the filtered turbines get reset to "All".

    To avoid having all turbines on our dashboard, it makes it necessary to edit every single widget and to filter turbines that we don't want to monitor.

    We do have several widgets and it would make it easier to have the possibility to filter all at the same time.

    10 votes

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  19. Add expand/collapse button in the "active status events" dashboard widget to be able to edit main status (which has often already ended)

    The problem is that the main status is often already ended and other status hide behind the the main one. This often happens during longer "order by authority" stopps, which seems be externally controlled, however often there is an additional new and active stopp behing.

    It would be very helpful for daily monitoring to have all statuses expandable in the active status events widget. This would make it possible to view the statuses within the group and to edit all the "active status events" which have updated active statuses.

    Attached you will find a graphical example of not active main…

    17 votes

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  20. Be able to select past contractual years

    "Contractual year" exists, this is great. I would also like to selected "past" contractual years.

    4 votes

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