Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
  • Hot ideas
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  1. Allowing the status box to remain open to select more than one status to add to the task when editing

    To allow the status box to remain open so we can click more than one status to link to the task as some wind farms have a lot of wind turbines and in the example attached i had to open the status box 49 times (49 turbines) to select each turbine when the full site went down with no comms (which is one task that requires all the status's from each turbine linked to it)

    2 votes

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  2. Flagging of user changed categories and default categories of exported data

    It would be great if the exported data from Greenbyte would flag statuscodes where the contract category got changed by the user. This flagging could be implemented by exporting another column of data or even better be a new data point in the status item at API level.
    Greenbyte by itself already shows this by putting a "(D)" in front of the contract category. However this information is lost when exporting the data.

    12 votes

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  3. 'Mass Edit' on 'Component' level in 'Status Categorization'

    It is not possible to 'Mass Edit' on 'Component' level in 'Status Categorization'. This could literally save me several hours of work each month.

    4 votes

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  4. We can't show the amount of revenue originating from compensated lost production due to curtailments

    Create an extra revenue signal which shows only the revenue coming from compensated lost production.

    4 votes

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Cascading potential power - Capacity Factor

    Add another potential power method based on historical Capacity Factor. With the aim to estimate producibility in case of downtimes, it could be useful to include the historical avrg of WTG capacity factor to be multiplied by WTG nomical power.

    1 vote

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  6. Option "today" in time-span for "sum over time" widget

    We use a "sum over time widget" in order to monitor the hourly production of the present day, but in the time-span menu is not available this option. Every day we change this point using the custom interval option. Would be possible add the option for "today" in time-span for this type of widgets?

    1 vote

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  7. HSE

    When logging a team onto site or turbine have the HSE on the beginning of the pup up instead of the end

    1 vote

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  8. Risk of Multiple Log Ons

    Breeze allows multiple site /device access by the same person. Breeze should support the logging on work flow by flagging already logged on persons under "select personnel" and warns the Operator that that technician is alrady logged and if you want to proceed.

    2 votes

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  9. Turbine real time production overview

    Make it possible to see a windfarms real time production and then when you expand it you can see it for single turbine. 1 s data if possible.

    1 vote

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  10. Add a new filter button/flag to simplify repetitive filter selection over and over again.

    Could you add in on the portfolio view, a UK flag/button we can select to automatically show all uk assets. Currently we have to click "filter", then click "UK", then click "select", then click "all turbines." 4 click task which is repeated multiple times over and over throughout the day.

    Portfolio always refreshes to all worldwide assets whenever it reloads the page after saving a status acknowledgement or commenting on a task. If there was a one click method to filter this to UK it would benefit us as its a very repetitive task throughout the day. :)

    12 votes

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    This is a lovely idea, it will not come to fruition this year though. For now we refer to the function to create country specific dashboards for quicker overview of assets per country/area/customer etc.


    Kind regards Greenbyte Team

  11. Report

    Within the "Time Based Table" can we have the option to include the Budget variance per month?

    3 votes

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  12. Reporting

    It would be useful if there was more flexibility to manually adjust the layout of the report like the page margins and have two widgets side by side to optimise the page layout.

    3 votes

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  13. Reporting

    It would be useful if there was more flexibility to manually adjust the layout of the report like the page margins and have two widgets side by side to optimise the page layout.

    3 votes

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  14. Portfolio overview / analysis function for all assets independent from techn. type

    Currently no portfolio overview / analysis function available for all assets independent from technology type.
    Current separation of tech. types not useful for a full-fledge portfolio view.

    1 vote

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  15. Power Curve Analyzer accuracy

    What about a power curve analyzer function for each wind direction?

    1 vote

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  16. Possible merging of tasks

    It would be helpful to be able to merge two tasks and as a result have a task containing the combined information (site accesses, status events, comments...). At the moment this has to be performed by hand which can take quite some time.

    1 vote

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  17. Create "Master Dashboard" with flexible Widges depending WTG technology & related signals

    When I create a techn. analysis dashboard with its widgets for one WTG type, this dashboard cannot be fully used for other WTG types as some of the used signals (related to certain WTG components) might simply not be available / published. The consequence: widgets stay empty.

    One workaround could be to create dashboards per WTG type with the consequence a) it's lots of work (also in the later administration of changes) and b) selection of wind farm and dashboard must be in-line.

    Suggestion: Could a "Master dashboard" be generated, covering a certain WTG technology (e.g. gearbox type) incl. all…

    1 vote

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  18. Selecting an asset group in user permissions

    In the user permissions field it would be helpful to be able to select an asset group. This would get rid of the need to change each single user setting every time that there are changes in the portfolio, instead only change the asset group once for all its users.

    7 votes

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  19. Reporting Terminology

    It would be useful if you had the option to manually change the reporting terminology. For example our clients do not recognise the the terminology "Time-based Availability (Global).

    1 vote

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  20. Plan Task | New filters

    Maybe is a good idea to add the following filters to the Plan Tasks view in order to reduce the time resolving and looking for old/unused tasks.

    Filter 1:
    Tasks with Non Active status code/event.

    Filter 2:
    Tasks with Site access/without site access.

    We these 2 filters and with the time interval, we can be able to only show up tasks with the following conditions that we are looking to close:

    • Category: Repair
    • State: Unresolved
    • Filter 1: Non active events
    • Time intervals: (it will be nice if these options are also available)
    o more than 24…

    10 votes

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