Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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  • My feedback
  1. We would like to have an easy way to download data that can be manipulated in a different sowtware (e.g. Excel).

    At this time the data export option is not much flexible, and the data exported have a format that can't be easily manipulated, probably due to the configuration of decimal point (GB uses dot (.) but in some countries is used the comma (,) This could sounds trivial, but there is a big problem at the time of manage data from different sources. Could be possible to implement a tool that allows the direct download of the data from a widget for example?

    1 vote

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Searching in the status category on certain text is not possible

    We noticed for instance many pitch related errors for a wind farm.
    We needed an overview of all those related errors. It seems that many different related errors had all the word “pitch” in the error description. But in Greenbyte I cannot filter on a description “pitch” and report all losses to those specific errors.

    1 vote

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    0 comments  ·  Statuses  ·  Flag idea as inappropriate…  ·  Admin →
  3. Priority of statuses

    When several statuses happens at the same time, the system often chooses the wrong status as the main status. If it is possible to priority statuses over eachother, it would reduce the time chaning status (and categorisation)
    Example, Repair and Maintenance should go before Idling at turbine

    2 votes

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    0 comments  ·  Statuses  ·  Flag idea as inappropriate…  ·  Admin →
  4. Page breaks in report notes sections

    The notes sections in reports have limited functionality which could be improved greatly if there was an option to insert page breaks rather than having to estimate where these will appear once the report is generated

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't see which turbine in "Turbine status" widget that's affected

    It's very hard in the turbine status widget to see which turbine is affected by a warning or error since our naming convention starts with the project name, for example "Häjsberget" and then the turbine number.

    So, I'm wondering. Instead of seeing just "Häjsb..." for all turbines in this windfarm in the park. Could we either get the turbine number included or a possibility to remove the "ID" column in the widget and get some more space or perhaps display a turbine "nick name" or alias that we set ourselv instead?

    I'd like it to show either "Häj...14" or if…

    3 votes

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

    Removing the ID column should be already supported by this workflow:

    1. Click the three lines in the top-right corner of the widget and select Edit.
    2. In the Columns field, deselect the ID column.
    3. Click Save.

  6. 1 vote

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make "Multi-year Average" widget suitable for Energy signals

    This widget currently presents averages of data. This is not suitable for Energy signals, and this would probably be one of the most useful use cases (comparing the energy from this year against other years).

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add table widgets/reports with columns containing different time intervals

    Please add tables with columns containing different time intervals, for example to quickly have a view on the availability for all months (separately) during the past year and a final column with sum/average.
    Columns would then contain different turbines/wind farms.
    It would also be interesting to see the individual turbine availability in rows after the corresponding farm availability.

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  9. Show Equivalent Full Load Hours in "hours"

    Equivalent Full Load Hours is sometimes shown in "hours" in the platform, but sometimes is shown in "seconds" (like Share->Export Data, or Reports->Time series table (widget)).

    This indicator is useful in hours, can this be resolved?

    0 votes

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  10. The formatting of the power graphs in the app and on the website are differtent

    In the mobile version the dashed line is the potential power while in the desktop version the dashed line is the actual power. Pretty confusing, could you make the formatting identical?
    Cheers,
    Yannick

    1 vote

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    0 comments  ·  Mobile app  ·  Flag idea as inappropriate…  ·  Admin →
  11. Additional Task Category

    Would it be possible to add a category "Miscellaneous" to the list of task categories. Right now there is one called unknown which sort of does the job. However, when displaying the tasks in our monthly reports to our customers, that particular category name might imply that we lack information regarding the subject. It would be preferable if something more neutral like "Miscellaneous" would exist.

    1 vote

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    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  12. Edit Data Exports

    Incorporate the ability to edit existing data exports. Sometimes an option is set by mistake. Instead of creating a new data export from scratch it would be beneficial to open a previous export to make the minor change.

    1 vote

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Scatter Plot for Bright Platform Widgets and Data Studio

    The addition of Scatter Plots (similar to what is currently available in Breeze) for the Bright platform to allow data analytics for metrics such as Performance Index v Irradiance, or Current vs Voltage on sub-dc monitoring channels

    2 votes

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  14. Calculate Energy Theoretical from different sources of Potential Power

    Today, Energy Theoretical is only calculated from the first source of Potential Power in the assigned Potential Power Order. It would be good to have, such as we have different Potential Power signals, to get the Energy Theoretical from all of these sources.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  15. Include Swedish as a choosable language when generating reports

    Would it be possible to add Swedish to the list of chooseable languages when generating reports?

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  16. Project manager entry in meta data

    Dear Greenbyte,
    the meta data entries are very helpful, but would it possible to add the project manager additionally to the deputy project manager?

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  17. Reminder notifications for Tasks

    When using the Task module, a "Reminder" feature would send an email out to recipients a certain time in advance of important works going ahead e.g. an upcoming grid outage, to ensure they are prepared for the upcoming event.

    2 votes

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    1 comment  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  18. Double text displayed for statuses categorisation

    Please remove the background text when searching a status category for clearer view.

    1 vote

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    0 comments  ·  Statuses  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add X-Y graphs in data studio

    Please add the option to choose two variables and display them against each other. Currently only time is default selected as X variable.

    2 votes

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    0 comments  ·  Data studio  ·  Flag idea as inappropriate…  ·  Admin →
  20. Remove pageSize limitation or set it to none by default

    When trying to get the statuses data I was surprised to see a pageSize parameter which was not present for data request. What is the point to have a pageSize limit here as usually when you request data for a specific time interval you would usually want the full data/statuses for this specific interval?

    Thanks

    2 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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