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Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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274 results found

  1. Tasks: The number of unresolved Tasks is extremely high and time consuming for us to close them and keep it clean.

    Our proposal is the possibility to set up a background process that resolves the tasks of a specific category automatically when they were not connected to any Active Status Event for more than a certain period of time (e.g. 30 days).

    8 votes

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  2. Fix date intervals on Dashboard - Greenbyte

    Hello,

    right now the default by all the wind parks every time we open one with the Analyze funtion is that it shows the values of the whole year. More often than not however, we want to see the monthly results. We can change it on the top but then if we change to another park it goes back to show us the yearly results. As you can understand, this is ok when we do it for two parks, but when we want to see results of 20 parks it gets a bit tiresome. Is there any way of getting…

    1 vote

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  3. Farm name- dirty dozen widget- portfolio view

    In the widget "dirty dozen" in the portfolio view, it could be useful to display the name of the windfarm of the turbine stopped, instead of just the type of turbine, so that the information easily by other people besides the asset managers, who doesn't know the exact type of the turbines of each plant.

    1 vote

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  4. Legend editing

    In the Portfolio view, it could be useful to be able to edit the legend, especially to personalize the variables names.

    2 votes

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  5. I can't see X axis values

    If I create a chart (sum over time as type), in the Portfolio Dashboard, using as time span "This month", I can't see the values on the X axis if I set as date format just the number of the day. This happens when I set the values resolution smaller than 1-day.

    1 vote

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  6. Options for Mass Edit in Status Log and Status Categorisation (2)

    With reference to the implemented mass edit options as requested in "Options for Mass Edit in Status Log and Status Categorisation", one is missing: the "Delete" option.

    Voting open for a delete button!

    2 votes

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  7. It takes too many clicks to change to another asset on the same hierarchy level

    When selecting an asset in the data studio, in the status categorization overiew etc, the dropdown menu works top down, regardless of the current selection.

    If I want to swap to another asset of the same wind/solar farm, I need to pass all of the previous groups to be able to deselect the one asset and select the other asset.

    I propose a bottom up approach: in case a selection is already active, then expand the "asset hierarchy" up to the selected asset(s) or the highest common group.
    In this case, swapping from one asset to another within the same…

    0 votes

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  8. Resolve tasks at log off

    Dear Greenbyte team,

    As we use very frequently the Tasks to follow long-lasting maintenances on our turbines, and as we use to associate site accesses to the tasks, it's that possible to not let the button "resolve tasks" checked at log off as by default option?

    Many thanks for your kind help.

    Wei Shu

    CGN Europe Energy

    1 vote

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    We have great new features lined up that we can't wait to share with you. Unfortunately this request is not part of the roadmap.

    This is contradictive to have a lot of other customers want this setting to work. 

  9. Visually simplify the comparison between power and potential power by merging the two widgets into one

    It would be useful to visually simplify the comparison between power and potential power by merging the two widgets into one: potential power could be represented by an indicator on the power bar. Currently, having two separate metrics with not always equal dimensions makes the comparison less untuitive.

    1 vote

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  10. Mass edit option for HSE items

    A mass edit or resolve option for HSE items - similar to the mass edit option available in status categorisations - would make editing a large number of items at once much easier!

    15 votes

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    Thank you for this suggestion. Unfortunately there is no room in the roadmap to develop the solution you proposed. Thanks again for taking the time to write down your idea / vote on this idea. We do appreciate your feedback even though it did not result in a new feature in this particular case.

    Kind regards Greenbyte Team

  11. Run/Ready status auto grouping

    To gain a lot of time when scrolling down the status of a certain period of time, it would be great if the "Run" and "Ready" (or "Turbine OK") status could be automatically groupped when they are successive.

    2 votes

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  12. Make comment boxes larger for device access and site access

    Make comment boxes larger for device access and site access. This would help us having to frequently adjusting the comment box size.

    6 votes

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  13. Need legend in report widget

    Please see my latest report done for site starting with A (for month of May) See section "Tasks - scheduled downtime".
    One can only see the legend during edit, it's not visible in the final report.
    It is vital to have the legend in order for the report to make sense.
    I added a screenshot of the legend from edit mode to solve this temporarily but I really find this is something that needs to be fixed as soon as possible!

    3 votes

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  14. Allowing the status box to remain open to select more than one status to add to the task when editing

    To allow the status box to remain open so we can click more than one status to link to the task as some wind farms have a lot of wind turbines and in the example attached i had to open the status box 49 times (49 turbines) to select each turbine when the full site went down with no comms (which is one task that requires all the status's from each turbine linked to it)

    2 votes

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  15. Flagging of user changed categories and default categories of exported data

    It would be great if the exported data from Greenbyte would flag statuscodes where the contract category got changed by the user. This flagging could be implemented by exporting another column of data or even better be a new data point in the status item at API level.
    Greenbyte by itself already shows this by putting a "(D)" in front of the contract category. However this information is lost when exporting the data.

    14 votes

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  16. 'Mass Edit' on 'Component' level in 'Status Categorization'

    It is not possible to 'Mass Edit' on 'Component' level in 'Status Categorization'. This could literally save me several hours of work each month.

    4 votes

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  17. We can't show the amount of revenue originating from compensated lost production due to curtailments

    Create an extra revenue signal which shows only the revenue coming from compensated lost production.

    4 votes

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  18. Cascading potential power - Capacity Factor

    Add another potential power method based on historical Capacity Factor. With the aim to estimate producibility in case of downtimes, it could be useful to include the historical avrg of WTG capacity factor to be multiplied by WTG nomical power.

    1 vote

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  19. Door Sensors on Vestas turbines

    We have door sensors installed on our newer Vestas turbines. Right now they are being logged in the operational log under each turbine and there is no way to import them in to Greenbyte.

    It would be great if that was made possible.

    4 votes

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  20. Breeze does not have feature which logs out the user when production loss of the wind farm is more that 100 MW compared to potential power.

    The maximum power of wind farm is more that 100 MW in which case it is classified as a major production unit. If this wind farm suddenly loses production over 100 MW we must publish so called UMM (Urgent Marketing Message).
    Our external wind farm operator is monitoring this wind farm and if production loss over 100 MW occurs the operator must inform us. At the same time they need to prevent that inside information of the event does not be available or visible.
    Is it possible to have feature in Breeze so that alarm is given when production loss…

    3 votes

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