Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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  1. Multiple Target Availabilities

    We have different availability targets for our O&M contracts (e.g. time-based with exclusions) compared to for internal reporting and monitoring (e.g. production-based system availability). It would be good to be able to set different targets for different availability KPIs.

    You can see how confusing this is with only one availability target number in the Key Metrics attached. In the example the difference is negative for Production-based Availability, but positive for the other availabilities, while this is really down to the calculation methodology for each and not a fair comparison to budget/target availability.

    1 vote

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    0 comments  ·  Budgets  ·  Flag idea as inappropriate…  ·  Admin →
  2. Filter data based on time of day

    Hello, I would like to filter the data based on the timestamp.
    In France, we have 2 different noises curtailment - 1 during night period (10PM to 7AM) and the other during day period (7AM to 10PM).
    When I display the PC during 1 year, it includes all timestamps, but in my case, I may only require the night/day period during this whole year.

    4 votes

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    0 comments  ·  Data studio  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable filter in Data Studio for WT-types

    I'm missing the option to filter on WT-types in Data Studio. We have a great variety of WT-bands and WT-types. Therefore it would be great to be able to filter in order to ease the evaluation within certain WT-types.

    3 votes

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    1 comment  ·  Data studio  ·  Flag idea as inappropriate…  ·  Admin →
  4. Task and Device Access API

    Objective 1: Get task comments and Device Accesses for more than one taskId or SiteAccessId at a time in a similar way to the site access/ tasks API.

    Objective 2: Get device access comments.

    9 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  5. Report - Gantt configuration - Select Period

    It's a fixed period. It's possible to select Categories and State, but not the period.

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  6. Export data from visualizations using the three bar menu or option in data studio

    It would be beneficial to be able to export the data used in a specific visualization through the three bar menu, or from data studio with an option instead of trying to replicate the data needed in the data export tool.

    4 votes

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sun Elevation and Azimuth Data Channels based on Site Location Metadata

    Add data channels in Bright for sun elevation and sun azimuth based on site coordinates that are set in metadata, and allow these channels to be queried through the API.

    These data channels could be used to correlate the actual irradiance to the sun's position, or performance metrics against the sun's position to help identify if areas of underperformance are due to a specific location of the sun.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  8. Contractual maintenance hours

    Contractual agreements may define a fixed number of hours of scheduled maintenance as Available. It seems this is not supported by Greenbyte yet. Please add.

    5 votes

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    0 comments  ·  Availability contracts  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add button "Uncollapse all / Collapse all"

    While checking the correct grouping of Status events, we need to uncollapse them one by one.

    This is not very RSI friendly.

    We would like a button in one of the top rows "Uncollapse all".

    3 votes

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    0 comments  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
  10. Next asset filtering option would help a lot

    In general the UI requires too many mouse clicks when working repetitive tasks.

    For instance, we have a task like "Perform status categorization for every wind turbine for previous month". Each time, through the filter settings, we have to unselect the current turbine, and select another one. Meanwhile some of the filter settings will be erased.

    Especially some of the windfarms have a clutter of the same statuses. Wind farm A will be curtailed so often, that we want to review them with two filter settings:
    1. Do not show Curtailed statuses (to see what is really happening with the…

    1 vote

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    0 comments  ·  View  ·  Flag idea as inappropriate…  ·  Admin →
  11. Target availability on Wind Farm level

    We have a target availability on the Wind Farm and on the Wind Turbine level. It would have been better to have both as the target is not accurate when using only wind turbine level in our case.

    2 votes

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    0 comments  ·  Asset administration  ·  Flag idea as inappropriate…  ·  Admin →
  12. Power bars and maximum installed effect or maximum effect according to power curve

    It would be nice if the app and the web page could use the maximum power curve value instead of installed capacity in the power bars.

    This would improve our visual knowledge if the machine is running accordingly to the current PC.

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Loss of Production Site Grid Export Limit

    Some wind farms have grid export limits that are less than the installed capacity of the wind farm. When the farm output is at its export capacity, for any turbines that are stopped I would like the loss of production to be zero as the wind farm is not actually losing this potential production.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make all device power curves available

    Currently only the default power curves for each device are available via the API. It would be good to be able to extract all of the power curves assigned to a device

    4 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  15. Connecting alerts to tasks (acknowledging and commenting)

    For monitoring purposes it would be of great benefit to be able to ackonowledge and connect alerts with corresponding tasks. Alerts can come and disappear with a different scheme than statuses if the conditions are met. This would make it possible to have task comments appear at the status codes and the corresponding alerts at the same time. This would increase the overview about situations we want to be aware of.

    16 votes

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    2 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →
  16. Monthly target availability

    We often have seasonal budget availability profiles based on known scheduled maintenance or outages. It would be good to be able to input monthly target availabilities into Greenbyte.

    2 votes

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    0 comments  ·  Budgets  ·  Flag idea as inappropriate…  ·  Admin →
  17. Informational pop up when hovering over site access

    Introduce and info icon for site access records. When hovering over the site access info icon all available info for the record such as device access/tasks/personnel will be displayed without having to enter the individual record for further info

    15 votes

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    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  18. Plan - Site Access - Customizable dashboard

    Hi, it would be very useful to have in "Site Access" a customizable dashboard that would allow the users to add (or remove) any column that they would find relevant (irrelevant). For instance, to be able to add in the main table, a column with the comments related to the site intervention (so that by just one look on the table, we can have an overview of what's happening on several power plants).

    Thanks

    10 votes

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    0 comments  ·  View  ·  Flag idea as inappropriate…  ·  Admin →
  19. status log: add column with losses for stops

    When you want to knwo the losses of a specific stop, yu have to press the 3 points, analyze. That takes a lot of time. Please add a column with the losses for every stop.

    5 votes

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    0 comments  ·  View  ·  Flag idea as inappropriate…  ·  Admin →
  20. Site activity: show primary comment when hovering over a specific site access

    At the moment, when you over the personel, you see a pop-up appearing with the names of all registered persons on that windturbine. It would safe us a lot of time if you can also see the reason of the activity (primary comment) when you hover over the site access

    2 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
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