Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
  • Hot ideas
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  1. Option to change delimiter in CSV export data

    The export data option with .CSV files has only the option to use comma (,) as a delimiter. Biut in a lot of countries, the semi colom (;) is the normal delimiter. It takes now a manual action every time we export data. Could you add a feature where you can choose which delimiter to use?

    5 votes

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  2. Allow reporting in Site time, not only in Company time as is the case at the moment

    We suggest to open up the possibility to create reports in site time. Financial reporting is typically done in site time and therefore the current setup in Greenbyte generates a sync issue if the wind farm is located in another timezone than company time.

    4 votes

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  3. Pop-up to show full text when css text-overflow is used

    In a widget, when a device name doesn't fit in the column width, the text gets trimmed with "..." suffix.

    It would be great if we could have a pop-up showing the full text in case of mouse over.

    5 votes

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  4. Make it possible to indicate a Task or HSE Event in the Plan section is "IN PROGRESS"

    Currently, tasks and HSE events in Greenbyte can only be designated as "Unresolved" or "Resolved". Being able to indicate that a task is in progress would make it possible to monitor how quickly action is being taken and ultimately closed out.

    1 vote

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  5. HSE incident status option in the HSE table widget

    We need the possibility to list only HSE cases of a certain status (resolved - unresolved) in the report HSE table widget. Currently it is not possible to have a table in the reports listing only the open = "unresolved" HSE cases.

    1 vote

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  6. Middle voltage loss calculation (Energy Export vs. Energy Meter) in MWh or %

    When metering systems are connected to the Scada one standardized tech. KPI is to understand the middle voltage losses between WTGs and official energy metering.
    Ideally such should be calculated on kWh/MWh basis as simple delta between Sum of Energy Export (WTGs) and official Metering. Additionally the % deviation should be calculated, too.

    Further benefits:
    As Greenbyte introduced the Loss Waterfall also this calculation would benefit from the above as additional losses (depending the size of the wind farm typically 0.5 - 2.x %) could be highlighted. Additional precision for the Loss Waterfall Diagram!

    2 votes

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  7. Trainee Personnel qualification

    Is it possible to add a "Trainee" section under personnel qualifications? There are many technicians who do not have any qualifications yet and it would be advantageous for OCC etc... to be confident on the status of the technician and know to not allow them to take control of a turbine and that only site access is allowed.

    2 votes

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  8. conditional powercurve

    For conditional power curves it would be nice to have the following options:
    1. copy the default values to conditonal power curve for editing, that saves time entering the values manually.
    2. it would be nice to add a condition: to be able to give a start date + time and end date + time. Currently if curtailment starts at 10:00 at day 1 and ends at 16:00 at day 5 it requires you to manually enter the conditional power curve 3 times!

    4 votes

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  9. Need a new qualification added on Breeze

    Is it possible to add ‘Competent Person (CP)’ in the dropdown box on Breeze when adding in a qualification after completion of a site induction.

    A CP has more limitations on the tasks they can carry out on the HV/LV system than AP and SAP. A CP id not the same as a CT.

    11 votes

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  10. Create a specific degradation factor for the first year

    The solar panels manufacturers commonly warranty a different degradation factor for the first year than for the following ones (see example attached: a 3% degradation is expected for the first year, then a 0.706% factor for year 2 to 25).
    Could you create a separate degradation factor for the first year of operations?

    2 votes

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  11. Mass edit acknowledge statusses

    It would be great to acknowledge status codes in the status log or categorisation tab using the the mass edit tool

    6 votes

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  12. Order by device number not Power

    Have the option to when hovering over a data table the data displayed is in the device number order, not highest value (power, current)

    e.g. when looking power produced by each Inverter module for inverter 1 be ordered 1.1, 1.2, 1.3, 1.4 etc not in the order in which they are producing the most power

    2 votes

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  13. Make Analyse URL links include the filtering

    Make the Analyse links include the filtering. For example if I select the time period to be 2021 I'd like the link shared to also be filtered for 2021

    2 votes

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  14. Make the URL links human readable

    Make the URL links human readable, so that I can alter them to adjust the outputs, e.g. for example if I wanted to create a link outside of Greenbyte to refer to show something within Greenbyte

    2 votes

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  15. Tracker availability from statuses

    Today, the tracker availability is only calculated via the deviation of angles. We would need to also have it calculated following (stop) statuses.

    1 vote

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  16. PR at meter level based on IEC

    In solar, calculate the performance ratio at meter level based on the IEC standard definition.

    1 vote

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  17. Hide "Devices (opt)" during site access at sites with selected WTSR rules

    For sites with selected WTSR rules, the option to choose a device during site access should be hidden. Selecting a device should only be possible at the next step by choosing qualified personell.

    4 votes

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  18. Single Sign On and external authentication

    We utilise Microsoft SSO for our IDAM across all our SaaS platforms and Breeze should allow sign on with OAUTH.

    This is now a security requirement for all our platforms, and considering Breeze taps into to Operational systems, its a key target for these requirements.

    1 vote

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  19. Improve possibilities for signal data in status export

    Recently, the possibility to add a singal data to the status export was released.
    A possible way to improve this could the following: not only having the averaged value for the whole status period, but also the possibility to have the measurement of the desired variable at the beginning and end of a stop. This can be quite useful too at some cases:
    -like ambient temperature for start-stop of icing stops,
    -wind speed and ambient temperature for bat protections stop or even
    -light intensity when shadow flicker starts/stop.

    1 vote

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  20. Export status file by stops only

    We would like to export the status file by only a certain type of status such as stops. Currently we can export the status file only but it includes all status types.

    5 votes

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