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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. Legend editing

    In the Portfolio view, it could be useful to be able to edit the legend, especially to personalize the variables names.

    2 votes

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    0 comments  ·  View  ·  Admin →
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  2. Options for Mass Edit in Status Log and Status Categorisation (2)

    With reference to the implemented mass edit options as requested in "Options for Mass Edit in Status Log and Status Categorisation", one is missing: the "Delete" option.

    Voting open for a delete button!

    2 votes

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    0 comments  ·  Statuses  ·  Admin →
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  3. Run/Ready status auto grouping

    To gain a lot of time when scrolling down the status of a certain period of time, it would be great if the "Run" and "Ready" (or "Turbine OK") status could be automatically groupped when they are successive.

    2 votes

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    1 comment  ·  Statuses  ·  Admin →
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  4. Allowing the status box to remain open to select more than one status to add to the task when editing

    To allow the status box to remain open so we can click more than one status to link to the task as some wind farms have a lot of wind turbines and in the example attached i had to open the status box 49 times (49 turbines) to select each turbine when the full site went down with no comms (which is one task that requires all the status's from each turbine linked to it)

    2 votes

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  5. Change the order in which items are displayed in mobile app push notifications.

    The current order of display is:

    site name / turbine number / long full date / time of occurrence / stop status

    Please add a functionality that allow to change the push notification template to be able to define a different order of individual components.

    e.g.:

    site name / turbine number / status regarding the stop / full date / time of occurrence /

    The above functionality will allow to adjust the order of displayed information depending, for example, on the phone screen size.

    In the screenshot attached I show that on my phone I can not see the reason…

    2 votes

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    0 comments  ·  Mobile app  ·  Admin →
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  6. Boolean operator for alerts

    Currently, alerts cannot handle "OR" conditions or any other boolean operator apart from (N)AND. If for instance I want to know if one of two statusses is active together with another status, I need to create two alerts.
    Current alert setup is "Device1(StatusX AND StatusY) AND Device2(StatusZ)".
    It is not possible to have "Device1(StatusX OR StatusY) AND Device2(StatusZ)" in one alert.
    If would be nice to be able to freely play with boolean operators to get to trigger an alert.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  7. Priority of statuses

    When several statuses happens at the same time, the system often chooses the wrong status as the main status. If it is possible to priority statuses over eachother, it would reduce the time chaning status (and categorisation)
    Example, Repair and Maintenance should go before Idling at turbine

    2 votes

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    0 comments  ·  Statuses  ·  Admin →
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  8. Scatter Plot for Bright Platform Widgets and Data Studio

    The addition of Scatter Plots (similar to what is currently available in Breeze) for the Bright platform to allow data analytics for metrics such as Performance Index v Irradiance, or Current vs Voltage on sub-dc monitoring channels

    2 votes

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    Archived  ·  Eliane responded

    Since there is a workaround for this specific use case, we won’t add this request to our roadmap.

  9. Reminder notifications for Tasks

    When using the Task module, a "Reminder" feature would send an email out to recipients a certain time in advance of important works going ahead e.g. an upcoming grid outage, to ensure they are prepared for the upcoming event.

    2 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    Good news: This is already possible! On your task categories, you can configure default reminders for the category. Those can be overridden on individual tasks.

    If you need help setting this up, contact support@greenbyte.com

  10. Add X-Y graphs in data studio

    Please add the option to choose two variables and display them against each other. Currently only time is default selected as X variable.

    2 votes

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    0 comments  ·  Data studio  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Remove pageSize limitation or set it to none by default

    When trying to get the statuses data I was surprised to see a pageSize parameter which was not present for data request. What is the point to have a pageSize limit here as usually when you request data for a specific time interval you would usually want the full data/statuses for this specific interval?

    Thanks

    2 votes

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    0 comments  ·  API  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Add a "copy" feature to dashboard windows

    In the hamburger button in the upper right corner of each window in the dashboard, add a "copy" feature to quickly copy a picture of the contents of the window (chart, graph, etc) to the clipboard in order to easily and cleanly paste the information into an email or document.

    2 votes

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    Archived  ·  Daniel Geissert responded

    Hi,

    Most dashboard widgets, via the hamburger icon, can be opened up directly in Data Studio. From Data Studio, via the hamburger icon, you can export the widget as an image.

  13. New variable: active status during 10-min bin

    We would need a calculated variable for all devices with the main status code active for each 10-min data bin (if any).

    This would be very helpful for deeper checks and analyses being able to treat specific 10-min data points depending on the status that was active (i.e bat shutdown related status, shadow flicker, power curtailment, etc etc)

    A specific example: we want to check if the turbine was stopping too much in reason "bat protection". For this, we need to filter out any other stops that are not related to bat protection.

    Another specific sample: we need to prove…

    2 votes

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    Archived  ·  Daniel Geissert responded

    This is currently not possible to achieve, but if I read your request correctly, I believe a good way around to achieve this would be to create 2 widgets on the Analyze section:

    1. Dirty Dozen, filtering by Curtailment statuses only.
    2. Status Overview, filtering by Curtailment statuses only.

    Please contact your CSM in case of doubts.

  14. Widget showing active status events

    To be allowed to add a widget showing active status events in View dashboards.

    2 votes

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    Archived  ·  Daniel Geissert responded

    Thanks for your input. The overview dashboards are meant to give a brief look at the most important KPIs but without the noise of detailed information. For having an overview with status events added you can create a custom dashboard under Monitor>Portfolio or Monitor > Wind Farm.

  15. Receipt of selected "Specific events" for notification

    Make it possible to create a receipt of the selected "specific events" codes for a notification schedule (e.g. able to generate an export).

    When changing the option "select specific events" to "all events" and than back to "specific events" all selected specific events are deselected.

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Drop menu out of the screen

    In some sections, the drop menu expands out of the screen.

    For instance, in the "status categorization" section, if we select a given period and want to edit the contract category of the first day of this period (so the last line on the screen), only the top part of the drop menu will be displayed but not the categories that are at the end of the list. Because they expand beyond the computer screen.

    To avoid that issue, a solution is to select a wider period so that the line we want to edit is no longer the last…

    2 votes

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    Archived  ·  0 comments  ·  View  ·  Admin →
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  17. Add the counter data for particle count as it already exists for Energy export

    The currently particle counts provided in the energy cloud are 10 min values. By using the option cumulate values, it is possible to obtain the cumulative sum. However, if a sensor is reset the comulative values will show a negative values. As the comulative can be optained from the turbine system, I would like to add this counter data in the energy cloud as an additional signal to be used in dashboards and widgets

    2 votes

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    If the particle count is available as a counter it should be possible for our installations team to install the counter data. Please reach out to your CSM to check how the installation has been done.

  18. Export data : add a signal for the power curve used

    When I do an export of data for devices that use more than 1 power curve (because some conditional PC have been defined), I would like to be able to select a signal "Power curve used" in order to see in the Excel file a column that would be filled with the name of the power curve used on each time step (for example : Full Power, Noise mode 1, Mode 2, etc).

    2 votes

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    0 comments  ·  Data export  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. Make multi-year average widget type available in Analyze section Dashboards

    The multi-year average widget is useful for comparing how a given year has turned out relative to previous years. Currently, it is only available in Reports. Users would value being able to use it in the Analyze section throughout the year.

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  20. Custom Sections to update with given name in Edit page

    Using "Custom Sections" to build report, and naming my chapters/sections accordingly. But when I'm back at the first edit page it still says just "Custom Section" so when I want to add another custom section and/or changing order of the ones I already have I can't see which one is which!!
    Please fix this!
    See also support ticket https://greenbyte.freshdesk.com/helpdesk/tickets/16701 .

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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