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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



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276 results found

  1. Search for Device Access by Procedure

    We would like to be able to search for specific device accesses in GreenByte using the procedure used such as the AWP or ROP in a similar way that we can search for tasks and site accesses.

    6 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  2. Add Scroll Down / Load More Events To Site Access Page

    Add Scroll Down / Load More Events To Site Access Page - like there is in the status logs instead of having to click next page

    6 votes

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    1 comment  ·  Plan  ·  Admin →
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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. reporting

    It would be useful if there was a widget that reported Operating hours and Downtime hours in a table or in the "Signal Bar Table". The Dirty Dozen widget has some of these functions but with the lack of filtering its not clear and looks unprofessional in the reports.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  AdminMagnus Sjödin (Product Manager, Greenbyte) responded

    We have great new features lined up that we can't wait to share with you. Unfortunately this request is not part of the roadmap.

    We also mean that using the Hours per category widget, selecting Stops (Downtime), resolves this need.

  4. Add a "Severity"/"Category" field for alerts

    It would be really helpful to be able to categorize alerts ( "HSE" , "Main Components", "Performance", etc...) or at least be able to label them with a "Severity" level : Critical / Major / Minor etc.

    5 votes

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    0 comments  ·  Alerts  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Create active status events

    It is sometimes necessary to create active status events in GEC, normally during periods of no communications. Although this is not an option when creating status events, there was a work-around that has recently been disabled. As a result we now have to contact the support team to create active status events.

    Having this functionality as an option would improve our internal reporting and also reduce the number of requests sent to Greenbyte support team.

    5 votes

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    1 comment  ·  Statuses  ·  Admin →
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    Archived  ·  Daniel Geissert responded

    Considering the current architecture of the system, this is not possible to achieve. We will look into it and determine if we could consider something on these lines for the future.

  6. Enable GPS location in the map function

    It would be very useful to see your own position via GPS on the Map function of the mobile app while on site.

    5 votes

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Additional HSE Incident Categories

    In order to encourage technicians on-site to report HSE incidents more frequently - it would be helpful to be able to create or select additional incident categories (e.g. Local First Aid - Non-Reportable Accidents etc.)

    5 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Reports: 'Text' widget in report (custom section)

    Currently it is possible to add different types of widgets to a report (custom section). However it is not possible to add a text widget for extra text in a report.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    This is already possible using a Note section.

  9. 'Mass Edit' on 'Component' level in 'Status Categorization'

    It is not possible to 'Mass Edit' on 'Component' level in 'Status Categorization'. This could literally save me several hours of work each month.

    4 votes

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    0 comments  ·  Statuses  ·  Admin →
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  10. We can't show the amount of revenue originating from compensated lost production due to curtailments

    Create an extra revenue signal which shows only the revenue coming from compensated lost production.

    4 votes

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    0 comments  ·  Calculations and metrics  ·  Admin →
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  11. Door Sensors on Vestas turbines

    We have door sensors installed on our newer Vestas turbines. Right now they are being logged in the operational log under each turbine and there is no way to import them in to Greenbyte.

    It would be great if that was made possible.

    4 votes

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    0 comments  ·  Statuses  ·  Admin →
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  12. Timed alerts

    Please can you set up the timed alerts to be able to specify different times on different days. For example :

    Monday to Thursday I would like alerts being sent between 21:00 – 07:00 overnight.
    Friday 19:00 – 07:00
    Saturday / Sunday 16:00 – 08:00

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. Push notificacion when turbine stops more than x hours

    Be able to set PUSH NOTIFICATIONS when a turbine is stopped for more than x minutes/hours (customizable).

    4 votes

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    1 comment  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Mobile App: Monitor Portfolio view

    We would like to move the "Wind Farms" and "Sites" sections of Breeze and Bright Apps just after the "Real-Time Production" section - because it is the most important information we are looking for when we open the Apps - and it takes too much time to scroll down all the alarms - warnings and device list.

    4 votes

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Add 'Last Saved Work Order' to Task Page

    If the most recent tasks are resolved - it is often difficult to know which number is next. This requires actually creating the task (or filtering on task page) which is often slow if you are on the phone to the technician. For Work Order Number purposes - it would be helpful to have the last saved work order displayed on the Task page.

    4 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Add site access symbol in the status monitor dashboards - e.g. behind ackn. flag.

    4 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  17. Need legend in report widget

    Please see my latest report done for site starting with A (for month of May) See section "Tasks - scheduled downtime".
    One can only see the legend during edit, it's not visible in the final report.
    It is vital to have the legend in order for the report to make sense.
    I added a screenshot of the legend from edit mode to solve this temporarily but I really find this is something that needs to be fixed as soon as possible!

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. Breeze does not have feature which logs out the user when production loss of the wind farm is more that 100 MW compared to potential power.

    The maximum power of wind farm is more that 100 MW in which case it is classified as a major production unit. If this wind farm suddenly loses production over 100 MW we must publish so called UMM (Urgent Marketing Message).
    Our external wind farm operator is monitoring this wind farm and if production loss over 100 MW occurs the operator must inform us. At the same time they need to prevent that inside information of the event does not be available or visible.
    Is it possible to have feature in Breeze so that alarm is given when production loss…

    3 votes

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  19. Report

    Within the "Time Based Table" can we have the option to include the Budget variance per month?

    3 votes

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    Archived  ·  0 comments  ·  Reports  ·  Admin →
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  20. Reporting

    It would be useful if there was more flexibility to manually adjust the layout of the report like the page margins and have two widgets side by side to optimise the page layout.

    3 votes

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