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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. It takes too many clicks to change to another asset on the same hierarchy level

    When selecting an asset in the data studio, in the status categorization overiew etc, the dropdown menu works top down, regardless of the current selection.

    If I want to swap to another asset of the same wind/solar farm, I need to pass all of the previous groups to be able to deselect the one asset and select the other asset.

    I propose a bottom up approach: in case a selection is already active, then expand the "asset hierarchy" up to the selected asset(s) or the highest common group.
    In this case, swapping from one asset to another within the same…

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  2. Show Equivalent Full Load Hours in "hours"

    Equivalent Full Load Hours is sometimes shown in "hours" in the platform, but sometimes is shown in "seconds" (like Share->Export Data, or Reports->Time series table (widget)).

    This indicator is useful in hours, can this be resolved?

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    Archived  ·  Giorgio responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. Widget Active Alarms: Site name should link to Analyze Site Dashboard

    Please make the Device Name a clickable link to the Analyze Site Dashboard in Bright to increase efficiency in trouble shooting in Bright.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Bright App - Add the Temperatures values in the "Sites" section

    Temperature is displayed in the "Wind Farms" section of Breeze App - but is not displayed in the "Sites" section of Bright App - while it is much more relevant for PV plants than for wind farms.

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Bright App - Monitor Portfolio View - Split Devices Section in two parts

    We suggest to make one section for the inverters and another section for the pyranometers - to avoid all the N/A values related to Solar Radiation for the inverters - and all the N/A values related to Power for the pyranometers.

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Monitor Portfolio: In the "..."- menu - show "view task" instead of "edit task"

    Via "edit task" it is not possible to add task comments.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Inverters production normalized (in kWh/kWp)

    Inverters production normalized (in kWh/kWp)

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Reports: front page image

    Front page image can now only be set on a per windfarm basis and then be called within Generate Report menu.

    We'd like to set front pages on a per report basis. Ex: all reports generated from the Monthly Report template should share the same front page - all reports from the Annual Report template should share the same front page - etc.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Bright - Peak Hour Device Production

    It would be extremely useful for both reporting and alarm setting - if a user were able to calculate peak hourly production during a period of interest.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. Bright - Sortable Production Table

    It would be ideal if a user could sort any table within a bright report by a selected column.

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. "All time" selection in report widgets

    When adding a widget in the report a period must be given. There is a selection possible like default - this month - last month - this year - etc. But there is no possibility to select a period of all time. This can be done in a particular case with a custom interval. But a custom interval does not work for templates as the period will differ per wind turbine or wind farm wherefore the template will be used.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Turbine Real Time Key Metrics

    Under the Monitor site section of Breeze - please make a useable/configurable Widget for Key metrics for real time data of an individual Turbine. If you could configure a widget data points like you can widgets on a dashboard in to vertical columns a user could effectively monitor a Turbines real time Temps/pressures/position.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. Different colors on the bars in ROC

    Make the staples in ROC for Power and Winspeed in different colours - for example Power=green and Windspeed=blue

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Group Emailing

    Want we want to do with Breeze is to set up notifications for when a task is made for a specific wind site - to have it send an email to a group of people. These groups are large - as many as 25-30 recipients. There is currently no way to do this (as far as i can see) - and to have to add each individual to each notification by selecting them in the drop-down box on "Create a Task" is extremely tedious and inefficient. Again - these are large groups of emails. You have a "Organizations" menu in…

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Status categotrization throught the task (View)

    In the task view you can connect the status event with the task. It would be nice - if the categorisation of the task is connected to status categorisation. When there is no categorisation of the status event - it would be nice that it falls back on the task.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Task | View | Download the full register of a task

    When you are in the view option in task - you can upload files at the buttom. When you want to send the files to the insurance for example - it would be handy if you can download the register for this task or then you can generate a download link for the insurance.

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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