Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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  1. Filter templates

    It would be nice to have the option to create a filter template/preset. For instance: I only monitor certain parks/turbines. Now I have to manually select these in the filter. It would be nice to be able to create filter presets, so I can filter my turbines with 1 click.

    25 votes

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    Accepting Votes  ·  4 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Data Studio: Compare different time intervals - i.e. years

    We would like to be able to set up a graph comparing devices or farms values over different years (annaul average values and same month values over different years) - both in data studio and "analyze" dashboard.

    25 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Monitor Widget: latest ended status events

    New widget very similar to active status event widget in lay-out which shows the last ended status events (last 5/10/15/x events).

    So that you no longer have to go to the status log page and make a detailed selection - instead you can see what happened recently on the monitoring page directly.

    22 votes

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    1 comment  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi – my name is Jemima and I’m a new Product Manager at Greenbyte working with dashboards and widgets. I’ve been reviewing some old Influence requests. I would like to close old requests which are no longer needed, and evaluate and potentially action the most popular ones. I see this one was suggested a few years ago and had a good number of votes.

    I would like to better understand the workflows you perform which lead to this request, and document some use cases – i.e. scenarios in which you would require this. If you would be interested in sharing this information here or by interview, please let me know. Thanks.

  4. Add site/device access icon from sidebar in widgets

    For monitoring turbines, it would we very helpful to have the site/device access icon or similar pictogramm able to be shown within the monitor / portfolio / stops after having connected a device / site access to a stop code. See attached file.

    19 votes

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  5. Data Studio: Additional features for Dirty Dozen

    When selecting dirty dozen in the data studio - the overview should be maximized so scrolling down is not needed. Secondly - a new feature would be benificial when the posibility is there to click on the error code or message description to zoom in on which turbines this event occured in the selected period.

    17 votes

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  6. Add expand/collapse button in the "active status events" dashboard widget to be able to edit main status (which has often already ended)

    The problem is that the main status is often already ended and other status hide behind the the main one. This often happens during longer "order by authority" stopps, which seems be externally controlled, however often there is an additional new and active stopp behing.

    It would be very helpful for daily monitoring to have all statuses expandable in the active status events widget. This would make it possible to view the statuses within the group and to edit all the "active status events" which have updated active statuses.

    Attached you will find a graphical example of not active main…

    16 votes

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  7. Editing excluded or included status codes in the dashboard widgets

    It would be of great value to be able to edit the statuses from the widget options "exclude" and "include" not only once. As we are filtering out status codes into different widgets, and this is a running process, it would be helpful to be able to edit these entries one by one. Until now for each status change, we need to start again from scratch. This is very time time confusing and it is not possible to double check the selected entries once saved, as they are not visibly connected to their status set.

    15 votes

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  8. Having the ability to lock certain statuses belonging to long standing issues

    Having the ability to lock certain statuses belonging to long standing issues for example: Turbines stopped for Gearbox replacement- if the PLC sends a new error status to Scada and Breeze task will vanish along with comment. Having a lock status option would prevent such issues

    14 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  9. No apparent sign of a minimized widget

    Minimizing a widget can mistakenly happen through double clicking.
    This has great consequences on following monitoring by the control room.

    I would suggest:
    - add a confirmation box asking if this is really wanted, to actively get aware, that you are minimizing a widget
    OR
    - have a short notice added to the minimized widget to get aware of the minimized widget

    13 votes

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  10. Having the widget "site acces actif" next to the stop code and communication issue alerts

    It would be great to have the blue widget, which shows that someone is working at the turbine when an alarm appears in the "UNACKNOWLEDGED STOP CODES" or "UNACKNOWLEDGED COMMUNICATION ISSUES"
    We can see that in the column on the left side of the monitor.
    When technicians are working on the turbine they, most oft he time, stop the tubrine and/or disconnect the communication. Some minutes after appears a new issue in the UNACKNOWLEDGED STOP CODES or in UNACKNOWLEDGED COMMUNICATION ISSUES

    11 votes

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  11. Curtailment verification feature

    A large proportion of curtailments are not correctly implemented in the turbines. Making sure turbines are curtailed at the right time and right environmental conditions is very important, but also difficult and time consuming.
    It can be vital as in extreme cases permits can be revoked for failure to comply with the conditions of the permit.
    It would be great to automatize this process. The idea would be to check the actual curtailment (from turbine statuses) against a predefined schedule (time of year, of week, of day, could be sunrise/sunset too) + conditions on signals (can be wind speed, wind…

    10 votes

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  12. Permanently save filtered turbines in dashboard view

    We have a bunch of turbines, where we only save site accesses and device accesses. We are not meant to monitor these sites.

    I tried to filter the turbines in the dashboard that we need to monitor. However, every time you reload the dashboard, the filtered turbines get reset to "All".

    To avoid having all turbines on our dashboard, it makes it necessary to edit every single widget and to filter turbines that we don't want to monitor.

    We do have several widgets and it would make it easier to have the possibility to filter all at the same time.

    10 votes

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  13. Hide or remove widget informations

    We would like to be able to choose which information we want to hide or display on the widgets.
    For example, for the "Real-Time Wind Turbine Metrics" widget we do not want to display the column of the icon and the ID.

    10 votes

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  14. Reporting: Custom: lost production per category

    make it possible to select the number of categories that are shown in the graph: Custom => table => lost production/ category

    10 votes

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  15. Lost Production per Category including "Energy Export" to have the percentage LOP per category

    The current Lost Production per Category widget feels incomplete. I am interested to have an option so I can see per asset (and per turbine) what percentage of the gross production is lost per category.

    Let's assume 100 MWh gross production (Energy Export + Lost Production to Downtime) and the following losses:
    2 MWh - Ice stop loss
    4 MWh - Shadow stop loss
    3 MWh - Noise stop loss

    Then I would like to see a pie chart with:
    Energy Export - 91 MWh (91%)
    Ice stop losses - 2 MWh (2%)
    Shadow stop losses - 4 MWh (4%)…

    9 votes

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  16. Delete specific user from site access

    When editing an open site access log, make it possible to delete a specific user log from the site access - At the moment when adding people to an open site access log, if you select the wrong person by mistake it is not possible to amend that log. Instead we currently have to set the log off time to the same as the log on time - It would be a lot more useful to be able to delete the incorrect persons details so that they do not show at all.

    8 votes

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  17. Add status filters To Dirty Dozen

    Please can you add status code filters to the dirty dozen. Currently if i look at the top 5 stops on some sites it includes manual stops or / pauses over RCS (Vestas machines) I would like the option to exclude these, so we are able to focus on looking at the most common faults.

    7 votes

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  18. add extra information icon available to status code

    I would be usefull to include an extra icon displaying a pop-up with extra information on a certainstatus code. This would improveinterpretation of certain status codes that only appear very limted.

    This would involve also creating an extra information field to the status code overview under administrate/contract/status code

    7 votes

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  19. Have different colors automatically applied to temperatures-related graphs

    For graphs displaying temperature related values - set up an automatic range of colors from blue to red - depending on the temperatures variations (blue being the coolest and red the hottest)

    7 votes

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  20. Customizable height of external web content widget

    Make the height of an external web content widget customizable. To prevent unnecessary whitespace or unwanted scrolling.

    6 votes

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