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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. Add an option to change the y-axis units on the "24hr with Bars" chart. MW is too large for a single solar "device".

    MW is too large a unit for many of our sites and devices. We like the "24hr with Bars" chart for the information it displays but would like to be able to use KW on the y-axis in many instances.

    2 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  2. include task without start time

    We keep track of a lot of items that should be reolved in the turbines without knowing an exact start time of the task. This is a bit comparable to a snag list.

    It would be usefull to add this items as a task or snag list item without a specific start time.

    During site access this items should be linked to the and flagged if they are resolved

    2 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. Show mobile number if phone number is missing

    When registering personnel and only a mobile number is available under personnel administration no phone number appears in the register field.

    If a phone numer is missing the mobile number should appear instead. Most technicians only have a mobile numer and no phone numer so the phone numer also looks a bit unnecessary.

    1 vote

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Limit asset permissions on users group level in addition to user level

    Now you have to change permissions on user level to gie a user acces to certain assets. It would be easier to have this on user group level (in addition to user level) so we can add a user to a certain group to give him/her permissions.

    2 votes

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    0 comments  ·  Users  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Timed alerts

    Please can you set up the timed alerts to be able to specify different times on different days. For example :

    Monday to Thursday I would like alerts being sent between 21:00 – 07:00 overnight.
    Friday 19:00 – 07:00
    Saturday / Sunday 16:00 – 08:00

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Push notificacion when turbine stops more than x hours

    Be able to set PUSH NOTIFICATIONS when a turbine is stopped for more than x minutes/hours (customizable).

    4 votes

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    1 comment  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. GRÖNT fält i Monitor - Stops and Warnings

    Vid stopp eller kommunikationsfel skriver vi en notering om felet som uppkommit, t.ex att felsökning pågår, reservdel beställd osv.
    När sen felet åtgärdats så försvinner det röda fältet.
    Vi vill därefter fortsätta skriva notering om felavhjälpningen, dvs vad som gjorts för att få igång turbinen igen, men det är ganska mycket jobb att hitta varje felmeddelande!
    DÄRFÖR är ett förslag att när stoppet är åtgärdat och turbinen snurrar så "skapas" det ett GRÖNT fält där man kan skriva notering om åtgärderna som utförts.
    Det gröna fältet får man därefter själv acka och skicka till "historiken".
    Alla dessa gröna fält är…

    1 vote

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    1 comment  ·  Control  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. show end time and duration when filtering status codes while adding them to a task

    When adding a status code to a task in the task itself you should be able to see the also the end time and duration. That way you can filter an add only task whit a long duration. Now the end time and duration is only visibla after you selected the status codes

    2 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Sidebar shortcuts for devices

    When clicking on the 3 dot menu for a turbine in the side bar there are many options for actions (example add task) or short cuts to other parts of the system (example status log)
    Please make all these choices available also for Devices!

    1 vote

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    0 comments  ·  Sidebar  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. automatically acknowledge certain statuscodes

    Certain statuscodes (shadow casting, wind sector stop, ...) are standard stop and don't need a follow up from our controllers and it would be usefull to automaticaly acknowledge them.

    3 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Add potential power also on site and turbine level

    Currentlu you can see the potential power compared to the actual power when open the app under monitoring. In the list below that on site level and turbine lvele this information is not shown anymore.

    I would be usefull to show this information in the list. even more inportant than the rotor speed.

    1 vote

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Allow for widgets to "connect" across columns in dashboards with two or three columns.

    Widgets in separate columns may be meant to be viewed side by side. It would be convenient to force 2 widgets in separate columns to always populate with the top of the widget starting in line with a corresponding widget in an adjacent column. Attached are two screenshots in an attempt the illiustrate the issue. In one screenshot (Even Widgets.jpg) all widgets are minimized and you can see each widget has a corresponding widget in the adjacent collumn. These are in-line when the widgets are all minimized but once they are expanded, the widgets are no longer aligned via the…

    3 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. Put permissions to acknowledge of status code

    Users with limited permissions are still able to acknowledge status codes. This should be disabled andbased on user permissions in order to avoid 'readers' to change this status.

    2 votes

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    0 comments  ·  Users  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Be able to sort Dirty Dozen on Reports

    Sort by Number of Events, Duration or Lost Production.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. ROC : Change color for 'Site Access' from blue to red when overdue

    You should be able to see overdue site accesses in the ROC by change of color from blue to red in the ROC as it is done in the sidebar.

    including overdue minutes would be even more fantastic

    1 vote

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    0 comments  ·  View  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Selection of the target availability as a line in the availability graph (e.g. 97%)

    In the settings of a turbine a target availability can be given. Currently it is not possible to show the target availability in the graph with system and contractual availability.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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    Hi,

    This is already supported in Greenbyte.

    In an Analyze>WindFarm dashboard, add an "Average over Time" widget. 

    Select an availability signal and then the Config "Analyze Availability".

    The Target availability will show up as a line in the graph.

    KR 

    /Magnus Sjödin, Product Manager

  17. Legend for average lines in the graph.

    When edit a graph and select an average line, the ledgend is not updated with the average lines.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  18. Dependency of the performance index to the deviation of the nacelle position to the wind direction

    I would like to have a graph that shows the dependency of the performance index to the deviation of the nacelle position to the wind direction

    here a bit pseudo code:
    ```
    frame = data('nacellepos', 'winddir', 'performanceindex')
    frame = filter(frame) # low
    windspeed, status codes and other bad conditions
    devdelta = frame['nacellepos'] - frame['winddir']
    cat
    devdelta = categorize(devdelta) # categorize dev_delta into bins, count the time per category, build the mean/median of the performance index

    barplot(catdevdelta)
    ```
    output should be the attachted picture.

    2 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. Enable users to specify "data start time" for purpose of comparison to budget

    Problem: When new assets are installed the default budget isn't pro-rated for the portion of the year that the assets were actually operating in GEC. This creates the illusion that the assets have severely underperformed when in reality, this is not the case.

    It would be nice to have the ability to specify the time from which the budget should be calculated so that annual performance figures accurately reflect how an asset actually performed.

    1 vote

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    Archived  ·  0 comments  ·  Budgets  ·  Admin →
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  20. In Cumulative Production vs Budget graph to add next point in the end of the month

    When you are in analyze mode for a wind farm you can see a graph to the right with “Cumulative Production vs Budget”. In this graph a point for the next month is added when a new month starts. For example in the graph below a you can see that a point for March is added. I think that this gives a wrong impression of the production versus the budget. I you look at the graph you get an impression that the wind farm is below budget for March, but the month isn’t over yet.

    I think it would be…

    1 vote

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    0 comments  ·  Budgets  ·  Admin →
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    Archived  ·  Erika Brandes responded

    For the months that are not yet completed, the analysis is done with the colors. Blue means that the energy export is above budget up to that date, red means it’s below. The graph will show the cumulative budget at the end of the month, and that can’t be changed.

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