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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. Add an 'acknowledge' tab on the open page of Predict

    I believe there should be an 'acknowledge' tab on the open page of Predict. this would enable customers to monitor and understand clearly which alerts are new or continuations of existing alerts.

    1 vote

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    0 comments  ·  Predict  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  2. I can't filter manually-modified statuses

    Both in Status Log and Status Categorization, I would like to filter in or out the manually-modified statuses so I can better focus on them.

    3 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. renaming statuses

    renaming statuses - I would like a feature where you can be able to rename the FM6/ manual stops and give them error, warning or any code of your choice. this is very hand for analysis and checking which status had the biggest impact instead of just having a manual stop event

    1 vote

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Warn before setting a contract category to default

    Assigning a default category to a status code is very useful, however with the slider button directly underneath the dropdown menu, it is easy for it to be selected by accident.

    Can a pop-up warning be added that asks the user to confirm that they wish to assign a default category to a status code? Much like if you overwrite a default, or delete a site access log.

    1 vote

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    0 comments  ·  GUI  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Create active status events

    It is sometimes necessary to create active status events in GEC, normally during periods of no communications. Although this is not an option when creating status events, there was a work-around that has recently been disabled. As a result we now have to contact the support team to create active status events.

    Having this functionality as an option would improve our internal reporting and also reduce the number of requests sent to Greenbyte support team.

    5 votes

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    1 comment  ·  Statuses  ·  Admin →
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    Archived  ·  Daniel Geissert responded

    Considering the current architecture of the system, this is not possible to achieve. We will look into it and determine if we could consider something on these lines for the future.

  6. New variable: active status during 10-min bin

    We would need a calculated variable for all devices with the main status code active for each 10-min data bin (if any).

    This would be very helpful for deeper checks and analyses being able to treat specific 10-min data points depending on the status that was active (i.e bat shutdown related status, shadow flicker, power curtailment, etc etc)

    A specific example: we want to check if the turbine was stopping too much in reason "bat protection". For this, we need to filter out any other stops that are not related to bat protection.

    Another specific sample: we need to prove…

    2 votes

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    Archived  ·  Daniel Geissert responded

    This is currently not possible to achieve, but if I read your request correctly, I believe a good way around to achieve this would be to create 2 widgets on the Analyze section:

    1. Dirty Dozen, filtering by Curtailment statuses only.
    2. Status Overview, filtering by Curtailment statuses only.

    Please contact your CSM in case of doubts.

  7. Search for Device Access by Procedure

    We would like to be able to search for specific device accesses in GreenByte using the procedure used such as the AWP or ROP in a similar way that we can search for tasks and site accesses.

    6 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Widget showing active status events

    To be allowed to add a widget showing active status events in View dashboards.

    2 votes

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    Archived  ·  Daniel Geissert responded

    Thanks for your input. The overview dashboards are meant to give a brief look at the most important KPIs but without the noise of detailed information. For having an overview with status events added you can create a custom dashboard under Monitor>Portfolio or Monitor > Wind Farm.

  9. Receipt of selected "Specific events" for notification

    Make it possible to create a receipt of the selected "specific events" codes for a notification schedule (e.g. able to generate an export).

    When changing the option "select specific events" to "all events" and than back to "specific events" all selected specific events are deselected.

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. Add a text field after a table widget in a Custom section

    Currently it is possible to insert text only before a table widget (Custom section).

    I need to insert text after tables.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Drop menu out of the screen

    In some sections, the drop menu expands out of the screen.

    For instance, in the "status categorization" section, if we select a given period and want to edit the contract category of the first day of this period (so the last line on the screen), only the top part of the drop menu will be displayed but not the categories that are at the end of the list. Because they expand beyond the computer screen.

    To avoid that issue, a solution is to select a wider period so that the line we want to edit is no longer the last…

    2 votes

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    Archived  ·  0 comments  ·  View  ·  Admin →
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  12. Drop menu out of the screen

    In some sections, the drop menu expands out of the screen.

    For instance, in the "status categorization" section, if we select a given period and want to edit the contract category of the first day of this period (so the last line on the screen), only the top part of the drop menu will be displayed but not the categories that are at the end of the list. Because they expand beyond the computer screen.

    To avoid that issue, a solution is to select a wider period so that the line we want to edit is no longer the last…

    1 vote

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  13. Drop menu out of the screen

    In some sections, the drop menus expand beyond the computer screen.

    For instance, in the status categorization section, if we choose a given period and we want to edit the contract category of the first day of this period (so the bottom line on screen), only the top part of the drop menu will be displayed. And any category that is at the end of the list would be impossible to be selected, because it is out of screen.

    A way to avoid that problem is to select a wider period of time so that the line we want to…

    1 vote

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  14. Alerts: tag, created by, filter options

    we see how the number of alerts we are creating is growing, and we need the interface to provide a better organization and being able to track the status. The following points will help:

    • Add field "alert created by".
    • Add a field "category": ideally with a list of several categories to be defined by the user: curtailment, bat protection, underperformance, noise, etc.
    • Add field "date of creation" and "last modified"
    • Enable filter alerts by: enabled/not enabled, created by, category, curtailment/alert, date of creation/modification, etc.
    3 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Add the counter data for particle count as it already exists for Energy export

    The currently particle counts provided in the energy cloud are 10 min values. By using the option cumulate values, it is possible to obtain the cumulative sum. However, if a sensor is reset the comulative values will show a negative values. As the comulative can be optained from the turbine system, I would like to add this counter data in the energy cloud as an additional signal to be used in dashboards and widgets

    2 votes

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    If the particle count is available as a counter it should be possible for our installations team to install the counter data. Please reach out to your CSM to check how the installation has been done.

  16. Export data : add a signal for the power curve used

    When I do an export of data for devices that use more than 1 power curve (because some conditional PC have been defined), I would like to be able to select a signal "Power curve used" in order to see in the Excel file a column that would be filled with the name of the power curve used on each time step (for example : Full Power, Noise mode 1, Mode 2, etc).

    2 votes

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    0 comments  ·  Data export  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  17. Additional aggregate types

    In data studio different aggregates can be selected: Device, Site, Portfolio.

    It would be helpful to include additional aggregate types similar to the device selector namely: All turbines, all substations, all met mast.

    1 vote

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    0 comments  ·  Data studio  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  18. Make multi-year average widget type available in Analyze section Dashboards

    The multi-year average widget is useful for comparing how a given year has turned out relative to previous years. Currently, it is only available in Reports. Users would value being able to use it in the Analyze section throughout the year.

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. Make it possible to clone/copy report templates

    Right now, if a user wants to create a report template that is similar to an existing report template, but not identical, they must create a new template from scratch. This is very time consuming. Adding the ability to clone/copy an existing report template would increase the value of Greenbyte's Reporting feature by significantly reducing the time required to create new report templates.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  20. Budget Production change at the commissionning date

    When you have more than one PV plants with a different commissioning date it's impossible to have an accurate budget production with the good degradation factor.

    It will be more accurate to have the budget production that change every year at the commissioning date and not at the first january of each year.

    1 vote

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    0 comments  ·  Budgets  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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