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Greenbyte Ideas

Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. Boolean operator for alerts

    Currently, alerts cannot handle "OR" conditions or any other boolean operator apart from (N)AND. If for instance I want to know if one of two statusses is active together with another status, I need to create two alerts.
    Current alert setup is "Device1(StatusX AND StatusY) AND Device2(StatusZ)".
    It is not possible to have "Device1(StatusX OR StatusY) AND Device2(StatusZ)" in one alert.
    If would be nice to be able to freely play with boolean operators to get to trigger an alert.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  2. Performance index should exclude periods below cut-in wind speed

    Currently, if wind speeds are low (e.g. below cut-in), Greenbyte still calculates performance index. The values in this range are typically ~100%, which skews the PI metric, since PI isn't really defined in this range.

    This results in PI values that can be inflated if wind speeds have been low over the time period in question.

    1 vote

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  3. Aggregation of Inverters into Inverter stations

    Hello,

    Would it be possible to aggregate Inverters in particular String inverter on a dashboard so they show as inverter stations?

    I.e

    Inverters 1.1, 1.2, 1.3, 1.4 display data as Inverter station 1 (IS1)

    and so on for all inverter stations based on the metadata.

    This would be particularly useful as it is very difficult to look at graphs of string inverters that cover a site of 50+ string inverters.

    Regards,

    Calum

    1 vote

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  4. Normalised string current in table

    Be able to produce a table for the last 24 hours (or last full day) of normalised string current for either all strings at a site or an individual CB

    1 vote

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  5. Repeating errors via Alerts: ignore sub statuses

    We appreciate the new functionality to add generic repeating errors via alerts with the "stop" and "occurs at least x times" conditions. However, such alerts are currently looking at all stop statuses, i.e. also sub statuses under a certain status group. This leads to the problem that we currently get a lot of alerts if e.g. a turbine is spamming a lot of statuses while being manually stopped during maintenance. Therefore, the alert should only focus on main statuses.

    1 vote

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  6. Scheduled Turbine Control / Shutdown Feature

    For bird regulations it´s more and more necessary to shutdown turbines for certain days and periods over a week. Especially for issues with cranes or red kites we would like to have a "scheduled control feature" or "scheduled shutdown calendar" in which you can set times and turbines for being ramped down & up in advance (e.g. monday morning for the whole week).The actual "turbine shutdown feature" only allow instantaneous ramp down & up of a wind turbine but no advanced scheduled programming. An instantaneous shutdown feature doesn´t give us the efficiency and flexibility to handle a big portfolio with…

    1 vote

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  7. We would like to have an easy way to download data that can be manipulated in a different sowtware (e.g. Excel).

    At this time the data export option is not much flexible, and the data exported have a format that can't be easily manipulated, probably due to the configuration of decimal point (GB uses dot (.) but in some countries is used the comma (,) This could sounds trivial, but there is a big problem at the time of manage data from different sources. Could be possible to implement a tool that allows the direct download of the data from a widget for example?

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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  8. Coustum Delay for Notifications

    I need the option to coustmise the delay in the notefication scheme.
    (1-24h)
    Wait for [1,2,...,8,...,24] before sending a notification

    1 vote

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  9. Make it possible to manually edit the end time of a status event

    There are instances when the end time of a status event in Greenbyte is not correct.

    For example, if a turbine is stopped and loses communication with Greenbyte. The end timestamp of the stop event will often appear in Greenbyte as the same timestamp that the communication outage was fixed. In reality, the stop event code may have occurred earlier than that (Greenbyte just didn't know, since communications weren't active).

    The only fix today is for the user to contact Greenbyte support and request the change be made by them. This is inefficient and can be particularly cumbersome when working…

    3 votes

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  10. Searching in the status category on certain text is not possible

    We noticed for instance many pitch related errors for a wind farm.
    We needed an overview of all those related errors. It seems that many different related errors had all the word “pitch” in the error description. But in Greenbyte I cannot filter on a description “pitch” and report all losses to those specific errors.

    1 vote

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  11. Priority of statuses

    When several statuses happens at the same time, the system often chooses the wrong status as the main status. If it is possible to priority statuses over eachother, it would reduce the time chaning status (and categorisation)
    Example, Repair and Maintenance should go before Idling at turbine

    2 votes

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  12. Curtailment verification feature

    A large proportion of curtailments are not correctly implemented in the turbines. Making sure turbines are curtailed at the right time and right environmental conditions is very important, but also difficult and time consuming.
    It can be vital as in extreme cases permits can be revoked for failure to comply with the conditions of the permit.
    It would be great to automatize this process. The idea would be to check the actual curtailment (from turbine statuses) against a predefined schedule (time of year, of week, of day, could be sunrise/sunset too) + conditions on signals (can be wind speed, wind…

    10 votes

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  13. Page breaks in report notes sections

    The notes sections in reports have limited functionality which could be improved greatly if there was an option to insert page breaks rather than having to estimate where these will appear once the report is generated

    1 vote

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    Archived  ·  Giorgio responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Can't see which turbine in "Turbine status" widget that's affected

    It's very hard in the turbine status widget to see which turbine is affected by a warning or error since our naming convention starts with the project name, for example "Häjsberget" and then the turbine number.

    So, I'm wondering. Instead of seeing just "Häjsb..." for all turbines in this windfarm in the park. Could we either get the turbine number included or a possibility to remove the "ID" column in the widget and get some more space or perhaps display a turbine "nick name" or alias that we set ourselv instead?

    I'd like it to show either "Häj...14" or if…

    3 votes

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  15. 1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Make "Multi-year Average" widget suitable for Energy signals

    This widget currently presents averages of data. This is not suitable for Energy signals, and this would probably be one of the most useful use cases (comparing the energy from this year against other years).

    3 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  17. Add table widgets/reports with columns containing different time intervals

    Please add tables with columns containing different time intervals, for example to quickly have a view on the availability for all months (separately) during the past year and a final column with sum/average.
    Columns would then contain different turbines/wind farms.
    It would also be interesting to see the individual turbine availability in rows after the corresponding farm availability.

    1 vote

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    Archived  ·  Jemima Woolverton responded

    Something similar is available with rows and columns reversed. We hope this fulfils your use case.

  18. Show Equivalent Full Load Hours in "hours"

    Equivalent Full Load Hours is sometimes shown in "hours" in the platform, but sometimes is shown in "seconds" (like Share->Export Data, or Reports->Time series table (widget)).

    This indicator is useful in hours, can this be resolved?

    0 votes

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    Archived  ·  Giorgio responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. The formatting of the power graphs in the app and on the website are differtent

    In the mobile version the dashed line is the potential power while in the desktop version the dashed line is the actual power. Pretty confusing, could you make the formatting identical?
    Cheers,
    Yannick

    1 vote

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  20. Additional Task Category

    Would it be possible to add a category "Miscellaneous" to the list of task categories. Right now there is one called unknown which sort of does the job. However, when displaying the tasks in our monthly reports to our customers, that particular category name might imply that we lack information regarding the subject. It would be preferable if something more neutral like "Miscellaneous" would exist.

    1 vote

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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