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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. Show last known status of device (when communication is unavailable)

    Where there is no comms - or the system is waiting for data - can you show the last known status/power/wind speed etc in the monitor screen?

    2 votes

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  2. Allow a "copy/paste" of dashboards between Analyze to Monitor and back

    One of the things we keep running into - is wanting to take a dashboard from the Monitor section and copy it to the Analyze section. With the time that goes into building the dashboards - if you make one under monitor - but also want the same or similar one in analyze - starting from scratch can take several hours when a copy paste option or move option would only take a minute.

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. Add the device name in HSE reports

    The device (wind turbine) concerned by the Hazard Observation is not mentioned. Only the Wind farm name is given.

    Could you please modify so that we have the device name ?

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Group Emailing

    Want we want to do with Breeze is to set up notifications for when a task is made for a specific wind site - to have it send an email to a group of people. These groups are large - as many as 25-30 recipients. There is currently no way to do this (as far as i can see) - and to have to add each individual to each notification by selecting them in the drop-down box on "Create a Task" is extremely tedious and inefficient. Again - these are large groups of emails. You have a "Organizations" menu in…

    0 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Running Text Log "Widget" on Dashboard

    We would like the ability to add a running text box on to a dashboard to act as a "notes" or "log" feature. Basically - you can enter in comments - and they input with a time and date stamp - but remain visible - just pushed below the next comment. There is the site notes widget and a log widget - but for the sake of efficiency and ease of use this text should be visible upon loading a dashboard without the need to enter additional pages. As we are usually doing these with clients on the phone or…

    3 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Speed up refresh of active status event widget when a task is added to the event

    At the moment it can take a while before a new task is visible in the active status event widget. We would like this to be direct such that user is sure the task is linked to the status event properly.

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Performance Ratio and Solar Conversion Ratio

    We would like to have in Breeze other ratios than the PR that is already available:

    Performance Ratio PR (alternative calculation):
    PRsolarsite = Total Power AC / (Irradiation * Area * Yield)

    PR_Inverter = Total Inverter Power AC / (Irradiation * Area * Yield)

    Where the yields depends on the type of modules that is installed.

    Solar Conversion Ratio SCR:
    SCRsolarsite = Total Power AC / (Irradiation * Area)

    SCR_Inverter = Total Inverter Power AC / (Irradiation * Area)

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Status categotrization throught the task (View)

    In the task view you can connect the status event with the task. It would be nice - if the categorisation of the task is connected to status categorisation. When there is no categorisation of the status event - it would be nice that it falls back on the task.

    0 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Turbine Real Time Key Metrics

    Under the Monitor site section of Breeze - please make a useable/configurable Widget for Key metrics for real time data of an individual Turbine. If you could configure a widget data points like you can widgets on a dashboard in to vertical columns a user could effectively monitor a Turbines real time Temps/pressures/position.

    0 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. Bright : Define an irradiation cut-in PV module daily temperature calculation.

    For now the daily average of module temperature is calculated upon the 24h of the day - which is not relevant because modules are not producing at night and night temperatures are lower. Therefore - the daily temperature calculated by Bright is too low. As we are using modules temperature to correct our estimated PR - we would like to apply the same calculation conditions (Irradiation cut-in - availability threshold etc.) under which Bright calculates the daily PR.

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Weight the plant availability by the capacity of each inverter

    If inverters with different capacities are used on a plant - the time-based availability should be weighted by the capacity of the inverter that is not running.

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Different colors on the bars in ROC

    Make the staples in ROC for Power and Winspeed in different colours - for example Power=green and Windspeed=blue

    0 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. ROC CONFIRM NEWLY STOPPED TURBINES

    ROC - When a turbine stops - the turbine line blinks red for a few seconds - then it goes back to black - after this the stop is marked with a red dot. I think you should manually confirm the red-blinking line - It's very easy to miss recently topped turbines!

    1 vote

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    0 comments  ·  View  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Display all the site accesses for each person

    Now - in the personnel window it is only possible to see the date of the last assignment for each person. It would be nice - when clicking on the name of the person - to see the list of all the assignments with some details - especially the location.

    1 vote

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Customizable numeration of Graphs and Tables

    It would be nice to choose the numeration of the charts and tables independently and not let the system do it for me.

    The system rarely gets it right with how my custom report is designed.

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. DWT / DWTx Contracts in Breeze

    The DWT has a specific availability in their contracts. They offer a specific number of hours to do their job (see the example).

    For example - when their yearly maintenance hours are 1 hour and they need 3 hours - then there are 2 hours unavailable.

    Example:

    A= Availability
    UA = Unavailability
    hm = Maintainance hours
    hre = Recurring examination
    him = irregular maintainance
    hry = hours remaining year
    A = 1 - (UA - (hm + hre + him )/hry )

    1 vote

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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  17. Bright - Peak Hour Device Production

    It would be extremely useful for both reporting and alarm setting - if a user were able to calculate peak hourly production during a period of interest.

    0 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  18. Bright - Sortable Production Table

    It would be ideal if a user could sort any table within a bright report by a selected column.

    0 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. "All time" selection in report widgets

    When adding a widget in the report a period must be given. There is a selection possible like default - this month - last month - this year - etc. But there is no possibility to select a period of all time. This can be done in a particular case with a custom interval. But a custom interval does not work for templates as the period will differ per wind turbine or wind farm wherefore the template will be used.

    0 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  20. Specific yield in kWh/kWp

    We are closely following the yield in kWh/kWp. It would be relevant in reports to have the option to display a table that summarize the yield under this format - monthly and for each site.

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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