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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. Larm vid ofrivillig reducerad effekt

    Hej
    Vi har missat ett antal gånger att vindkraftverk har börjat att producera med reducerad effekt vid till exempel uppdateringar av styrsystemet och då har det inte blåst när uppdateringen blir gjord utan det börjar blåsa upp lite senare.
    Förslag är att aktuell effekt på verket jämförs med powercurve och när det skiljer för mycket (Som man kan ställa in procentuellt) under en viss tid (Som man också kan ställa in) och beroende på yttertemperatur (Inställbar) då det ju kan vara is som är en naturlig förklaring så får vi larm
    Exempel har vi om ni frågar då t,ex ett…

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  2. Alert: enable a paramater for the % of past data that meets the rules before triggering

    Target: to reduce the number of fake alerts.
    Reason: we often have the use case of monitoring several variables that have to be within a certain threshold when during specific status circumstances, but the reaction time is not immediate. It would be extremely helpful to define a kind of condition fulfilment ratio in order to trigger the alert only when the parameters are met for more than 5%/10%/20%/90% of the evaluation period.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. Provide ability to acknowledge stops/warnings on ROC screen.

    Currently a user sees a stop on the ROC screen and has to jump over to Monitor to acknowledge it.

    3 votes

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    0 comments  ·  View  ·  Admin →
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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Show percentage of buget fulfilled in Monitor and Analyze dashboards

    We would like to be able to track what % of our monthly budget has been achieved on a MTD/YTD basis. Would like to be able to see this in Monitor and Analyze from both web and mobile app.

    3 votes

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    1 comment  ·  Budgets  ·  Admin →
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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Power curve analyzer: toggle the "learned" monthly curve off/on from the options

    In the Power curve analyzer -widget in the Data Studio, add possibility to toggle from the options the "learned" monthly power curve off/on from the graph. Now it automatically plots two graphs per turbine: "best fit" and "learned" monthly.

    2 votes

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    1 comment  ·  Data studio  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Enable support for statuses with 'Informational' category to be displayed with the 'Active Status Events' widget

    The 'Active Status Events' widget currently has the option to select the 'Informational' status events under the 'Categories' dropdown menu, however, this selection seems to not work.
    This should work in order to display status events for devices where all type of events are important to see in the monitor section, like for instance, breaker/switches positions in an electrical substation

    1 vote

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Export/share PREDICT incidence

    Once a Predict incidence is created, the common way to analyze it is sharing the incidence with the O&M responsible in order to allow them to check operational data of the WTG, inspect the WTG component, etc.

    It would be very useful to have the option "Export to PDF" or share a link with external companies where they can view that particular incidence.

    3 votes

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    0 comments  ·  Predict  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Improvement on the Status Overview widget

    When used in the Data Studio with one single turbine selected, each status is represented on a separated line (attached picture). The widget become quite large and take a lot of space on the interface which makes it inconvenient to compare with a ploting of the production and the availability all on the same page. In addition, it doesn't bring any value to have one line per status.
    An improvement would be to have one line per status code with the status code number as the header of the line. It would then become easy to grasp at a glance…

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Option to change the categorization in the "Lost Production per Category Pie"-widget

    In the Reports, there is a section "Lost Production" and inside that section is a "Lost Production per Category Pie"-widget. In this widget, the idea is to add the possibility to change the categorization of the lost production in the pie (IEC or contract categories).

    2 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. Enable GPS location in the map function

    It would be very useful to see your own position via GPS on the Map function of the mobile app while on site.

    5 votes

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Alerts: prolong evaluation period by excluded time

    In the Alerts, there is a possibility to exclude time with certain data from the alert evaluation period. The idea is to add an option to prolong the evaluation period accordingly with the excluded time period. Because now for example, if an alert's evaluation period is set to 7 days, but excluded stop data lasts for 6,9 days of those 7 days, then the alert is in practice calculated on an actual evaluation period of only 0,1 days, and this leads to unnecessary alerts.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Assign a task from a user to an administrator

    Within the default architecture of Breeze users can't assign tasks to an administrator.
    In order to work with a team, within our processes of asset management, it will be mandatory to assign tasks to eachother. To overcom the limitation of the system we have to make all team members an administrator. This is highly inconviniant.

    Please change the architecture so users can assign tasks to an administrator.

    2 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. More options delay time

    it would be nice to have more options to select the delay time for a notification (6H, 12H, 48H...)

    1 vote

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Improve the export capabilities

    Data export has many flaws :
    - need to export at least one signal to export the status log (?!)
    - losses are not associated with the stop status (at the end we are lossing kWh, not time - so it is essential to have this information in the export),
    - one csv file per unit -> time consuming when you need to work over several units/your entire portfolio and therefore need to copy-past each csv files in one single Excel file.
    - no , or ; option. In many countries, the coma is a decimal separator and recognize as…

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Visualisation

    Visualisation of real time power map all assets & currently stopped devices from the overview dashboard possible in Analyse – portofolio

    2 votes

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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Site Access Denial/Acceptance Decision Algorithm Tool

    Problem;
    Strategically determining whether to allow turbine stoppage based on typical criteria requires an overview in terms of the WTG's monthly yield performance, upcoming critical events (e.g. overspeed test)
    e.g. Refusing machine access for planned maintenance due to profitable wind only to discover the state mandated maintenance event is already overdue is to the detriment of all parties.
    (be it on Friday for week ahead planning or upon technician's call to OCC)
    Proposal
    Decision Algorithm (Breeze offers suggestion, operator makes decision) that offers a status for a sort of budget/wind forecast/ conformity triangle

    The Decision Theory for Technicians seeking permission…

    3 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  17. Highlight selected status in Status Log

    In Status log, it would be very useful to highlight the status you are hoovering over with the mouse. This is already available in Alert Log (see attached).

    2 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  18. Activity Form on the mobile app for technicians , whereby the Preventative maintenance task

    The technician will use the mobile app to tick off tasks part of his schedule , the task is the time stamped and reminders set to inform the technician of the tasks to preform, the mobile app, should have a photo upload feature to prove the work has been done, upon submission the updated file is send to management. Management will also be able to track , on scheduled tasks per user for KPI purposes

    3 votes

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. Notifications for user administration/ management

    It would be helpful to be able to setup notifications to manage users in the system. The system should be sending out notification to the user when they haven't logged in for example 3 months to ask them to login and also flag this in the user administration.

    With this it will be more easy to revoke unused accounts.

    1 vote

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    0 comments  ·  Users  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  20. 1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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