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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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276 results found

  1. Receipt of selected "Specific events" for notification

    Make it possible to create a receipt of the selected "specific events" codes for a notification schedule (e.g. able to generate an export).

    When changing the option "select specific events" to "all events" and than back to "specific events" all selected specific events are deselected.

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  2. status code pie

    I would like to have a pie chart similar to the lost production per category but instead, have one for hours per status codes and lost production per status code. There is currently only a table for this and it would be nice to have the pie chart as well.

    thanks

    1 vote

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. point out previous task with the same error

    Point out previous task with the same error
    For Example the encoder of a rotor blade doesn't work right. You send out a team that resets the encoder and it's working again and you close the task.
    A bit time passes and the encoder fails again. Then it would be nice to have an information which task include the same error and which task was the last task that solve the error.

    1 vote

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Rename status events

    I would like to know if you can introduce a feature whereby we can be able to rename the status events? Especially all events that are stop events or code 6 on the Nordex system. Sometimes code 6 is associated with errors and not stops and we would like to show them as such so that we can report correctly

    1 vote

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Alerts: tag, created by, filter options

    we see how the number of alerts we are creating is growing, and we need the interface to provide a better organization and being able to track the status. The following points will help:

    • Add field "alert created by".
    • Add a field "category": ideally with a list of several categories to be defined by the user: curtailment, bat protection, underperformance, noise, etc.
    • Add field "date of creation" and "last modified"
    • Enable filter alerts by: enabled/not enabled, created by, category, curtailment/alert, date of creation/modification, etc.
    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Add an 'acknowledge' tab on the open page of Predict

    I believe there should be an 'acknowledge' tab on the open page of Predict. this would enable customers to monitor and understand clearly which alerts are new or continuations of existing alerts.

    1 vote

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    0 comments  ·  Predict  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. renaming statuses

    renaming statuses - I would like a feature where you can be able to rename the FM6/ manual stops and give them error, warning or any code of your choice. this is very hand for analysis and checking which status had the biggest impact instead of just having a manual stop event

    1 vote

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Warn before setting a contract category to default

    Assigning a default category to a status code is very useful, however with the slider button directly underneath the dropdown menu, it is easy for it to be selected by accident.

    Can a pop-up warning be added that asks the user to confirm that they wish to assign a default category to a status code? Much like if you overwrite a default, or delete a site access log.

    1 vote

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    0 comments  ·  GUI  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Drop menu out of the screen

    In some sections, the drop menu expands out of the screen.

    For instance, in the "status categorization" section, if we select a given period and want to edit the contract category of the first day of this period (so the last line on the screen), only the top part of the drop menu will be displayed but not the categories that are at the end of the list. Because they expand beyond the computer screen.

    To avoid that issue, a solution is to select a wider period so that the line we want to edit is no longer the last…

    2 votes

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    Archived  ·  0 comments  ·  View  ·  Admin →
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  10. Make it possible to clone/copy report templates

    Right now, if a user wants to create a report template that is similar to an existing report template, but not identical, they must create a new template from scratch. This is very time consuming. Adding the ability to clone/copy an existing report template would increase the value of Greenbyte's Reporting feature by significantly reducing the time required to create new report templates.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Access to WTG Dashboards through push notifications

    When receiving a WTG stop notification and pressing it, GEC redirects automatically to the Monitor/Portfolio screen, making it nearly impossible to rapidly check the turbine status and its latest alarms if you have a big portfolio. The ideal thing would be that pressing that notification redirected the user to the Monitor/Wind Turbine screen to check the turbine status rapidly.

    3 votes

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Add the counter data for particle count as it already exists for Energy export

    The currently particle counts provided in the energy cloud are 10 min values. By using the option cumulate values, it is possible to obtain the cumulative sum. However, if a sensor is reset the comulative values will show a negative values. As the comulative can be optained from the turbine system, I would like to add this counter data in the energy cloud as an additional signal to be used in dashboards and widgets

    2 votes

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    If the particle count is available as a counter it should be possible for our installations team to install the counter data. Please reach out to your CSM to check how the installation has been done.

  13. Export data : add a signal for the power curve used

    When I do an export of data for devices that use more than 1 power curve (because some conditional PC have been defined), I would like to be able to select a signal "Power curve used" in order to see in the Excel file a column that would be filled with the name of the power curve used on each time step (for example : Full Power, Noise mode 1, Mode 2, etc).

    2 votes

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    0 comments  ·  Data export  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Make it easier to share my filtered Status Categorization view with others

    The filtering capabilities within the Status Categorization are very useful. However, it's difficult to share with others what exactly you're looking at. Quite often users will have several layers of Filters applied, it's cumbersome to type out exactly which filters you have applied.

    In Dashboards and Data Studio it is really quick and easy to share what you're looking at by using the Share Link button. However, there's no quick and easy way to share your current view in Status Categorization.

    Having a way to quickly share Status Categorization views would improve the user experience.

    3 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Add a text field after a table widget in a Custom section

    Currently it is possible to insert text only before a table widget (Custom section).

    I need to insert text after tables.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Make multi-year average widget type available in Analyze section Dashboards

    The multi-year average widget is useful for comparing how a given year has turned out relative to previous years. Currently, it is only available in Reports. Users would value being able to use it in the Analyze section throughout the year.

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  17. Make it possible to use a designed widget (under monitoring) to pick multiple turbines

    If i want to make a power versus wind widget, i have to make for all the turbines a separate widget. (duplicate, this takes a lot of time)
    I would like to opt as data studio that you can pick multilple turbines in a widget and than split it again.

    (or even better, just make all the option of data studio possible in monitoring )

    3 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  18. Custom Sections to update with given name in Edit page

    Using "Custom Sections" to build report, and naming my chapters/sections accordingly. But when I'm back at the first edit page it still says just "Custom Section" so when I want to add another custom section and/or changing order of the ones I already have I can't see which one is which!!
    Please fix this!
    See also support ticket https://greenbyte.freshdesk.com/helpdesk/tickets/16701 .

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. Show name of favourite used in Data Studio

    Being able to save Favourites in Data studio is great, but when I have chosen one I would like to see the title of it visible at the top of my graphs.
    Would make it easier to navigate, especially since I would need to save a lot of Favourites and go through them regularly. If I can see the name of what Favourite I am using it will make workflow more effective.

    1 vote

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    1 comment  ·  Data studio  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  20. Display separately the power curves of a same turbine in the reports (and data studio)

    We would like to display separately each power curves of a curtailed turbine in the reports with the associated data. Right now, we can only display all or some power curves on the same graph. And if we do not display one power curve, the curtailed data still displayed because it seems that they are not linked to this specific power curve.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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