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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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268 results found

  1. Electrical Losses/ Electrical Performance Index

    Can you please add a calculated Index to the Data Studio to calculate the percentage of loss energy from the internal cable network on the site. It needs to be (Meter Export Energy divided by Virtual Production) – 1 and presented as a percentage? It would fit in the PERFORMANCE group with Performance Index.

    8 votes

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    Accepting Votes  ·  1 comment  ·  Calculations and metrics  ·  Admin →
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  2. Link Site Access to Device Access

    At the end of the day when booking multiple teams off the same site - clicking 'Log Off' on the site access should automatically log off and transfer back control of all active Device Accesses. Otherwise you have to log each device access off first and then the site access.

    9 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  3. Personnel: Upload All Certificates

    Ability to upload all Health & Safety Certs to individual personal with expiry dates as is already the case with inductions.

    9 votes

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  4. Personnel: Add the ability to search for personnel with different filters

    I would like to be able to search for personnel by site induction - ie all persons inducted at Wind Farm A. Or search for all persons with Authorised Technician status at Wind Farm A etc.

    7 votes

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    Accepting Votes  ·  2 comments  ·  Plan  ·  Admin →
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  5. WTSR: See who transferred control of a turbine back in

    You can currently see who has created a site access log or transferred a turbine 'Out'. Would it also be possible to show who transfers a turbine back 'in' - and logs site access logs as closed?

    8 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  6. Device Access - Same technician on multiple devices

    At present you can book a single technician on multiple devices. WTSRs allow only one turbine to be under the control of one AT/team so that proper AWP/ROP procedures are followed. Breeze should not allow users to release multiple turbines under the control of one person.

    8 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  7. Have different colors automatically applied to temperatures-related graphs

    For graphs displaying temperature related values - set up an automatic range of colors from blue to red - depending on the temperatures variations (blue being the coolest and red the hottest)

    7 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Admin →
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  8. Notifications for overdue site access to several people

    At present 'overdue site access' is reported to the person who logged the site access. Is it possible to add a pop down menu where you can select multiple persons or a group to receive an overdue site access? At present we are not in controll of site access in our day to day buisiness.

    Looking forward to have this feature enabled. Thank you in advance

    7 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  9. The task and site access views should be scrollable instead of the multiple pages.

    Next/Last and Previous/First button placement is also awkward

    7 votes

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  10. Alarms: "Acknowledge" and "Create Task"

    It would be nice if you can Acknowledge and Alarm - create a Task directly from an alarm - see the symbol that a task has been created with the Alarm (features that are already available for Stops - Warnings & Communication).

    7 votes

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  11. Comments: Timestamp comments

    Automatically timestamp any new comments with the date - time and name of the user who has left the comment?

    6 votes

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  12. Data availability for devices

    The Data Availability KPI is only available for power generating units. It should be available as a variable in Data Studio / Dashboards / Reports and also available in the alarm rules.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Calculations and metrics  ·  Admin →
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  13. Filter Site Access Records

    Ability to filter the site access logs to sort by different headings for example by Site - Expected End or sites with open TOC.

    6 votes

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  14. Email specified persons when site access records are created

    Could we please set up a notification to be able to email specified persons when site access records are created. ie one of our Asset managers would like to be emailed when a site access record is created for the wind farm he is responsible for.

    5 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  15. Show devices in the map

    Show other devices (grid meters - pyranometers - met masts - …) in the map.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Map  ·  Admin →
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  16. Status Categorization miscelaneous filtering option

    Detailed description
    A few suggestions related to Status Categorization:

    1 - Be able to filter out Status Codes from being displayed. I may not want to see irrelevant status (untwisting) or too frequent status (curtailment) Same as filtering out status with time < xx 1 Add a Task combo to easily apply a Task to a Status Code (same as with Contract Category)

    2 - Bulk Assingment. Add a checkbox next to Status Code so you can select several Status and apply the same configuration at once (Contract Category - Comment)

    3 - When Expanding Status Codes - add a…

    5 votes

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    Accepting Votes  ·  1 comment  ·  Statuses  ·  Admin →
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  17. Customizable height of external web content widget

    Make the height of an external web content widget customizable. To prevent unnecessary whitespace or unwanted scrolling.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Admin →
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  18. Site Access: change default expected end from 2 hrs. to 8 hrs. (typical work hours).

    6 votes

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  19. Identify Data Losses

    I am looking at identifying the days and times of data losses of specific equipment (weather stations for example). I suggest to set up an easy way (serach function ?) to identify the days of the year when we suffer data losses.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Data communication  ·  Admin →
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  20. Upload emergency plans in Breeze

    It would be nice if emergency plans could be uploaded as a PDF in Breeze. It should then be able to put that on a dashboard of a wind turbine for example or be able to view it from 'Monitor wind turbine.

    5 votes

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