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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



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276 results found

  1. Allow a "copy/paste" of dashboards between Analyze to Monitor and back

    One of the things we keep running into - is wanting to take a dashboard from the Monitor section and copy it to the Analyze section. With the time that goes into building the dashboards - if you make one under monitor - but also want the same or similar one in analyze - starting from scratch can take several hours when a copy paste option or move option would only take a minute.

    1 vote

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    1 comment  ·  Dashboards and widgets  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  2. Custom Calculations

    Can you add a tool to allow users to do a custom calculation using data already available in Breeze and be able to save them for future use or display in a dashboard widget?

    17 votes

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    0 comments  ·  Calculations and metrics  ·  Admin →
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  3. Add the device name in HSE reports

    The device (wind turbine) concerned by the Hazard Observation is not mentioned. Only the Wind farm name is given.

    Could you please modify so that we have the device name ?

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Speed up refresh of active status event widget when a task is added to the event

    At the moment it can take a while before a new task is visible in the active status event widget. We would like this to be direct such that user is sure the task is linked to the status event properly.

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Performance Ratio and Solar Conversion Ratio

    We would like to have in Breeze other ratios than the PR that is already available:

    Performance Ratio PR (alternative calculation):
    PRsolarsite = Total Power AC / (Irradiation * Area * Yield)

    PR_Inverter = Total Inverter Power AC / (Irradiation * Area * Yield)

    Where the yields depends on the type of modules that is installed.

    Solar Conversion Ratio SCR:
    SCRsolarsite = Total Power AC / (Irradiation * Area)

    SCR_Inverter = Total Inverter Power AC / (Irradiation * Area)

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Interactive Single Line Diagrams

    We would like to have an interactive Single Line Diagram - for example showing a red mark if there is a problem somewhere.

    14 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Bright : Define an irradiation cut-in PV module daily temperature calculation.

    For now the daily average of module temperature is calculated upon the 24h of the day - which is not relevant because modules are not producing at night and night temperatures are lower. Therefore - the daily temperature calculated by Bright is too low. As we are using modules temperature to correct our estimated PR - we would like to apply the same calculation conditions (Irradiation cut-in - availability threshold etc.) under which Bright calculates the daily PR.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Weight the plant availability by the capacity of each inverter

    If inverters with different capacities are used on a plant - the time-based availability should be weighted by the capacity of the inverter that is not running.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. ROC CONFIRM NEWLY STOPPED TURBINES

    ROC - When a turbine stops - the turbine line blinks red for a few seconds - then it goes back to black - after this the stop is marked with a red dot. I think you should manually confirm the red-blinking line - It's very easy to miss recently topped turbines!

    1 vote

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    0 comments  ·  View  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. Display all the site accesses for each person

    Now - in the personnel window it is only possible to see the date of the last assignment for each person. It would be nice - when clicking on the name of the person - to see the list of all the assignments with some details - especially the location.

    1 vote

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Customizable numeration of Graphs and Tables

    It would be nice to choose the numeration of the charts and tables independently and not let the system do it for me.

    The system rarely gets it right with how my custom report is designed.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Ability to change widgets position in a custom section

    It would save a great time if the widgets could be scrolled up or down in their section.

    3 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. Task with Active status Vs Non-active/No Status

    It would be useful to see a visual difference between tasks that have an active status associated with them versus tasks that don't have an active status. This could be done similarly to how stops and warnings are red or yellow. A task that is associated with a status that is currently active should have one color and a task with no active statuses could be a different color. This would help our operators identify tasks that may need to be resolved due to the condition being corrected or no longer present.

    3 votes

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    0 comments  ·  Plan  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Lost Production to Other/Wind Speed

    Deviation from budget is explained by Wind Speed - Performance - Downtime - Data Availability and Unexplained. Breeze currently calculates Performance and Downtime - it would be very helpful for it to be able to show the remaining deviation (which can be labelled as Lost Production to Wind Speed and/or Lost Production to Other). Deviation due to Wind Speed can be calculated in a number of ways - some of which are very simple e.g. difference between budget and theoretical. On a monthly and yearly level as a minimum.

    3 votes

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Archived  ·  Eliane responded

    Instead of this solution, we are building the capability to break down losses into various categories like shading, soiling, electrical losses, tracker issues, combiner box issues, turbine component failures, etc.

    We believe that this information is more relevant and actionable, so we have moved away from focusing on breaking down losses in relation to forecasted figures.

    However, we are in the process of building a feature which provides the deviation from the forecasted figures; for example deviation between actual and forecasted irradiation.

  15. Mobile app: Possibility to log/unlog a site access using the app

    Most important for companies without 24h remote operation center - where the on-call service (stand-by service) does not always has access to a PC with browser.

    9 votes

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    0 comments  ·  Mobile app  ·  Admin →
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    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Collaborative Library of alarms to be set up

    It would be very useful to have a collaborative library of alarms set up by Breeze users - so we can "copy" the alarms other users are using.

    7 votes

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    1 comment  ·  Alerts  ·  Admin →
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  17. Monitor -> Map: Include windy.com layer in the map

    Would be a nice feature to see regional wind speeds and forecasts directly in Breeze.

    8 votes

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    0 comments  ·  Map  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  18. DWT / DWTx Contracts in Breeze

    The DWT has a specific availability in their contracts. They offer a specific number of hours to do their job (see the example).

    For example - when their yearly maintenance hours are 1 hour and they need 3 hours - then there are 2 hours unavailable.

    Example:

    A= Availability
    UA = Unavailability
    hm = Maintainance hours
    hre = Recurring examination
    him = irregular maintainance
    hry = hours remaining year
    A = 1 - (UA - (hm + hre + him )/hry )

    1 vote

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    0 comments  ·  Availability contracts  ·  Admin →
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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. Start/stop: More intelligent control of turbines based on external parameters

    Make the start/stop feature intelligent. Stop turbines based on status of other turbines. Start/ stop turbines based on potential power - windspeed - … Power control of turbines

    7 votes

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    1 comment  ·  Control  ·  Admin →
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  20. Lost production per status code

    We would like to see the breakdown of lost production per alarm code.

    7 votes

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Archived  ·  AdminMats Johansson (Admin, Greenbyte) responded

    It sounds like this would be possible using the Dirty Dozen widget available in Data Studio or on Analyze dashboards. If this would not solve your need could you please clarify the request.

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