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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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69 results found

  1. Alarms: "Acknowledge" and "Create Task"

    It would be nice if you can Acknowledge and Alarm - create a Task directly from an alarm - see the symbol that a task has been created with the Alarm (features that are already available for Stops - Warnings & Communication).

    7 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  2. Comments: Timestamp comments

    Automatically timestamp any new comments with the date - time and name of the user who has left the comment?

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  3. Filter Site Access Records

    Ability to filter the site access logs to sort by different headings for example by Site - Expected End or sites with open TOC.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  4. Email specified persons when site access records are created

    Could we please set up a notification to be able to email specified persons when site access records are created. ie one of our Asset managers would like to be emailed when a site access record is created for the wind farm he is responsible for.

    5 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  5. Site Access: change default expected end from 2 hrs. to 8 hrs. (typical work hours).

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  6. Tasks: extended functionalities around tasks

    would be good to be able to copy/paste tasks

    would be good to be able to copy/paste rules

    would be good to be able to change task id

    would be good to be able to enter more than one mobile number (local SIM)

    would be good to be able to add skype id (replace fixed phone nb nobody use anymore)

    would be good to be able to add whatsapp/wechat/line/zalo id

    5 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  7. Show names of personnel on site access overview page

    Show names of personnel on site access overview page - so you don't have to hover over them to see the names.

    4 votes

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  8. Site access: Track user information for site access comments #50591

    We need the information who has created/edited a task or site access. This is important because different people in the control room are working on the same task and also for the project managers to know who to ask.

    3 votes

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  9. WTSR: It happened that a site access was closed - while a device access was still open. This should not be possible

    2 votes

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