Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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  • My feedback
  1. Show Equivalent Full Load Hours in "hours"

    Equivalent Full Load Hours is sometimes shown in "hours" in the platform, but sometimes is shown in "seconds" (like Share->Export Data, or Reports->Time series table (widget)).

    This indicator is useful in hours, can this be resolved?

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  2. Show Equivalent Full Load Hours in "hours"

    Equivalent Full Load Hours is sometimes shown in "hours" in the platform, but sometimes is shown in "seconds" (like Share->Export Data, or Reports->Time series table (widget)).

    This indicator is useful in hours, can this be resolved?

    0 votes

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  3. The formatting of the power graphs in the app and on the website are differtent

    In the mobile version the dashed line is the potential power while in the desktop version the dashed line is the actual power. Pretty confusing, could you make the formatting identical?
    Cheers,
    Yannick

    1 vote

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    0 comments  ·  Mobile app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Additional Task Category

    Would it be possible to add a category "Miscellaneous" to the list of task categories. Right now there is one called unknown which sort of does the job. However, when displaying the tasks in our monthly reports to our customers, that particular category name might imply that we lack information regarding the subject. It would be preferable if something more neutral like "Miscellaneous" would exist.

    1 vote

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    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  5. Power Forecast

    Question related to production forecast. For signal power forecast the time span (one day period) is missing. The only option is to choose custome time interval, but it result in a constant reedition widget with the new day. Whether such an implementation is possible?

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  6. HSE: Add HSE incidents / warnings for all turbines of the same type

    We use the HSE feature mainly to notify the on-site technicians about HSE warnings by the OEMs. These are valid for all turbines of the same type (e.g. Vestas V-112, Enercon E-82 etc), so it would be very helpful to bulk-create and bulk-resolve such warnings for all affected turbine types (side note: as HSE warnings might be country specific, the option of selecting the assets/countries should still exist).

    2 votes

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    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  7. Multiple Target Availabilities

    We have different availability targets for our O&M contracts (e.g. time-based with exclusions) compared to for internal reporting and monitoring (e.g. production-based system availability). It would be good to be able to set different targets for different availability KPIs.

    You can see how confusing this is with only one availability target number in the Key Metrics attached. In the example the difference is negative for Production-based Availability, but positive for the other availabilities, while this is really down to the calculation methodology for each and not a fair comparison to budget/target availability.

    1 vote

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    0 comments  ·  Budgets  ·  Flag idea as inappropriate…  ·  Admin →
  8. Filter data based on time of day

    Hello, I would like to filter the data based on the timestamp.
    In France, we have 2 different noises curtailment - 1 during night period (10PM to 7AM) and the other during day period (7AM to 10PM).
    When I display the PC during 1 year, it includes all timestamps, but in my case, I may only require the night/day period during this whole year.

    4 votes

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    0 comments  ·  Data studio  ·  Flag idea as inappropriate…  ·  Admin →
  9. Enable filter in Data Studio for WT-types

    I'm missing the option to filter on WT-types in Data Studio. We have a great variety of WT-bands and WT-types. Therefore it would be great to be able to filter in order to ease the evaluation within certain WT-types.

    3 votes

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    1 comment  ·  Data studio  ·  Flag idea as inappropriate…  ·  Admin →
  10. Task and Device Access API

    Objective 1: Get task comments and Device Accesses for more than one taskId or SiteAccessId at a time in a similar way to the site access/ tasks API.

    Objective 2: Get device access comments.

    9 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  11. Report - Gantt configuration - Select Period

    It's a fixed period. It's possible to select Categories and State, but not the period.

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  12. Export data from visualizations using the three bar menu or option in data studio

    It would be beneficial to be able to export the data used in a specific visualization through the three bar menu, or from data studio with an option instead of trying to replicate the data needed in the data export tool.

    4 votes

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sun Elevation and Azimuth Data Channels based on Site Location Metadata

    Add data channels in Bright for sun elevation and sun azimuth based on site coordinates that are set in metadata, and allow these channels to be queried through the API.

    These data channels could be used to correlate the actual irradiance to the sun's position, or performance metrics against the sun's position to help identify if areas of underperformance are due to a specific location of the sun.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  14. Scatter Plot for Bright Platform Widgets and Data Studio

    The addition of Scatter Plots (similar to what is currently available in Breeze) for the Bright platform to allow data analytics for metrics such as Performance Index v Irradiance, or Current vs Voltage on sub-dc monitoring channels

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  15. Contractual maintenance hours

    Contractual agreements may define a fixed number of hours of scheduled maintenance as Available. It seems this is not supported by Greenbyte yet. Please add.

    5 votes

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    0 comments  ·  Availability contracts  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add button "Uncollapse all / Collapse all"

    While checking the correct grouping of Status events, we need to uncollapse them one by one.

    This is not very RSI friendly.

    We would like a button in one of the top rows "Uncollapse all".

    3 votes

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    0 comments  ·  GUI  ·  Flag idea as inappropriate…  ·  Admin →
  17. Next asset filtering option would help a lot

    In general the UI requires too many mouse clicks when working repetitive tasks.

    For instance, we have a task like "Perform status categorization for every wind turbine for previous month". Each time, through the filter settings, we have to unselect the current turbine, and select another one. Meanwhile some of the filter settings will be erased.

    Especially some of the windfarms have a clutter of the same statuses. Wind farm A will be curtailed so often, that we want to review them with two filter settings:
    1. Do not show Curtailed statuses (to see what is really happening with the…

    1 vote

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    0 comments  ·  View  ·  Flag idea as inappropriate…  ·  Admin →
  18. Target availability on Wind Farm level

    We have a target availability on the Wind Farm and on the Wind Turbine level. It would have been better to have both as the target is not accurate when using only wind turbine level in our case.

    2 votes

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    0 comments  ·  Asset administration  ·  Flag idea as inappropriate…  ·  Admin →
  19. Power bars and maximum installed effect or maximum effect according to power curve

    It would be nice if the app and the web page could use the maximum power curve value instead of installed capacity in the power bars.

    This would improve our visual knowledge if the machine is running accordingly to the current PC.

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Loss of Production Site Grid Export Limit

    Some wind farms have grid export limits that are less than the installed capacity of the wind farm. When the farm output is at its export capacity, for any turbines that are stopped I would like the loss of production to be zero as the wind farm is not actually losing this potential production.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
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