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Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
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249 results found

  1. Adding dynamic tools to report

    We would like to have the option to add dynamic tools to the generated report. Moving away from a simple PDF view and being able to show more information, regarding low performance, detailed charts etc. Most of those widgets would be generated via PowerBI and added to the report as custom sections.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  2. Automatic general status for: Does not generate despite the existence of a resource.

    There are times when the WTG does not show a failure but despite the existence of a resource it does not generate. For this reason, it would be ideal if there was an automatic event where it shows that there is a resource and the WTG does not generate.

    This would be useful to capture moments in which the wind turbine does not generate despite having a resource, due to some failure not expressed in the states.

    1 vote

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    0 comments  ·  Statuses  ·  Admin →
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  3. Login issues

    I am required to input log in details both on the mobile app and on the online version far more frequently than I used to. This has resulted in a lot of people within my company not using the greenbyte platform any longer.

    On the mobile app it is almost every time I log in.

    Can this be amended?

    1 vote

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    0 comments  ·  Mobile app  ·  Admin →
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  4. Comparison of actual production data of different years with each other

    Hi all,
    I wonder if it would be possible to compare actual production data of different calendar years with each other within one widget or dashboard?
    I would like to show to the investors a relative comparison of the production years. This is possible in the Report section, but I would like to have it available in the Analyse section.

    1 vote

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  5. I would like to see the Max.Power ever produced (wind turbine, park, portfolio level)

    Hi all,
    in order to reflect the maximum power ever produced a new KPI is required. I tried to use the Max.Power signal in GB, but this is not the correct tag to display the max. power output (for a wind turbine, park or portfolio).
    THX

    1 vote

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  6. I would like to make distributions of temperatures

    Now its not possible to make distributions form all data sources.

    1 vote

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    0 comments  ·  Data studio  ·  Admin →
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  7. Improve how Offshore windfarms are shown in the Map

    When looking at an offshore windfarm, no background layer is visible. The grey background is unappealing. Also the zooming is not quite 'handy'. When zooming out, the granularity changes from individuals windturbines to wind farm level.
    Hence, two requests:
    1. Can the zoom (out) be such than an entire windfarm can be visualised in 1 screen?
    2. Can the back ground option of https://map.openseamap.org/ be incorporated? Note this options is also available in IconMaps, and we use it in PowerBI reports.

    1 vote

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    0 comments  ·  Map  ·  Admin →
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  8. Lost production of statuses in the API should follow the selected period

    For the Status endpoint, statuses overlapping over start date and/or end date should only take that part of the Lost production value that corresponds to the selected time interval.

    Otherwise the Lost production does not match what you can see in the platform, e g in Data Studio, for the same time interval.

    1 vote

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    0 comments  ·  API  ·  Admin →
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  9. Compare curtailment loss % for different periods

    I would like to ask you to make a feature to calculate and make visual tools to know "time-based curtailment loss".

    As the background of this request, currently, we are getting many grid curtailments and want to compare the degree of them in different sites.
    We can see the amount of production-based loss on Greenbyte, however, we can't see the time-based losses so it's difficult to do a comparison between different sites.

    So we request you to set up features like the below:
    - calculate time-based curtailment loss(%), day by day, week to week, month to month, year to year.…

    1 vote

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  10. Functional Map in Mobile App

    Include useful production data in the Map, or tie the Monitor Site tab to the map. It can be very useful when in the field to have a map view to monitor the park. For example: Tie the turbine status to the color of the dot for each turbine, so red for stop, yellow for warning, green for all good, then when you click on the turbine have it take you to the Monitor Turbine page for that Turbine.

    1 vote

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  11. The "New suggest / idea" should be reviewed.

    The New Suggest option must be reviewed and switched to a democratic system.

    Every time we suggest a new idea we received the same answer (copy & paste) saying: "We have great new features lined up that we can't wait to share with you. Unfortunately this request is not part of the roadmap".

    These kind of answers without a proper explanation and ignoring our requests and ideas, It affects our team in terms of working time and use of the platform.

    If you set up a democratic voting system you should wait at least 24 hours until everyone can vote…

    2 votes

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  12. Everyone who has access to Personnel can edit, delete and add new personnel

    The list of the personnel is available for the whole portfolio, it would be useful if we could split this list (considering the region or wind farm level), maybe using the Site induction or adding another fild in the registration.

    1 vote

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  13. Ability to export only overdue site access via the API

    We can export the site access via the API but it would be great if we could filter the overdue site access in the export.

    3 votes

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  14. Annotation of power curves in Report widgets

    Please set visual annotations and different colors for each power curves.

    Even I split the widget per turbine, current visual annotations seem like not enough for me.

    For example, I understood that a blue line on the widget is learned PC of selected time span, but the visual annotation is just saying the name of Site and we can't identify exactly what it means so I need to write an explanation about it manually in Reports.

    So, could you set visual annotations to show real names of selected power curves?

    1 vote

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  15. HSE ORs difficult to see during log site access

    Moving the HSE box to the top of the log site access popup to improve visibility of ORs.

    2 votes

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  16. Time intervals

    When exporting data it would be very useful if there were a section that allowed the user to export by date and time rather than just by a start and end date. This is especially ideal for times when I pull large datasets where I only need a few hours of the day rather than the whole day and it causes my download file to be four times larger than it needed to be.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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  17. Export weather forecast data

    Exporting weather forecast data has to be done in API which is a bit complicated.

    Weather forecast data should be able to download from "Export data" as well

    5 votes

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  18. Export Data - Time Intervals selection

    It would help a lot if Greenbyte can add "Yesterday" as an option so that creating a daily report for us doesn't need to select dates everytime.

    3 votes

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  19. Site/ Turbine Access - Operational Restriction (NO Access)

    Often, Operational Restrictions (ORs) are in place for sites and/ or turbines. Tehy have different severities. Sometimes, there is a complete "no access" due to safety risks in place. Unfortunately, currently such an "hard OR" cannot be visually distinguished from the other, "lighter" HSE or OR information during the log on procedure.

    Suggestion: Own (severe) category and calour (red) for ORs, which deny complete access to a site or turbine due to high safety risk. In addition,such ORs should always be on top of the HSE list during log on!

    9 votes

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  20. Improving the display on the portfolio dashboard map

    Currently the ring chart with the real time power is not clearly visible because it is superimposed on the map.

    1 vote

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