Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
  • Hot ideas
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  • My feedback
  1. No apparent sign of a minimized widget

    Minimizing a widget can mistakenly happen through double clicking.
    This has great consequences on following monitoring by the control room.

    I would suggest:
    - add a confirmation box asking if this is really wanted, to actively get aware, that you are minimizing a widget
    OR
    - have a short notice added to the minimized widget to get aware of the minimized widget

    2 votes

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  3. Curtailment verification feature

    A large proportion of curtailments are not correctly implemented in the turbines. Making sure turbines are curtailed at the right time and right environmental conditions is very important, but also difficult and time consuming.
    It can be vital as in extreme cases permits can be revoked for failure to comply with the conditions of the permit.
    It would be great to automatize this process. The idea would be to check the actual curtailment (from turbine statuses) against a predefined schedule (time of year, of week, of day, could be sunrise/sunset too) + conditions on signals (can be wind speed, wind…

    2 votes

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  4. MET Mast Data Availability

    MET Masts should have a Data availability tag in the Data studio, it is currently quite difficult to validate the integrity of this data.

    1 vote

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    0 comments  ·  Data studio  ·  Flag idea as inappropriate…  ·  Admin →
  5. Export high resolution data at wind farm level

    We would like to be able to export high resolution data at wind farm level instead of at wind turbine level.

    2 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Taxonomy to do analytics with the data

    Taxonomy is an add-on that give you data from the WTG to the RDS-PP category. There would be a lot of value allowing the user to do the navigation the other way around as well. This is from the RDSPP category down to the turbine.

    2 votes

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  7. Coherent Functionality in Status Log and Data Studio

    When using the status log for a turbine or wind farm, one has the possibility to filter for specific statuses but the lost production associated with a certain status can not be displayed.

    Inversely, when in data studio and using the status log, lost production is displayed but one cannot filter for specific statuses.

    It would be great if both these functionalities could be accesible in either the status log or in the status log in data studio.

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  8. Overlapping curtailment schemes: lost production calculations

    Calculate lost productions per category (commercial, grid, owner, etc) taking into account simultaneous curtailment signals and setpoints. A dynamic calculation would provide more accurate results.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Flag idea as inappropriate…  ·  Admin →
  9. User permissions: edition of existing alerts

    I would like to provide a Limited user with access to the section Administrate->Alerts, but without permission to edit the existing alerts (similar to the permissions that exist for dashboards).

    1 vote

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    0 comments  ·  Users  ·  Flag idea as inappropriate…  ·  Admin →
  10. Filter/search alerts in the Administrate page

    The list of alerts that we have is already big and still growing. Visiting the Administrate Alerts page is becoming tricky. It would be great to have a search box or filter to make searches easier, such as on the Users page.

    2 votes

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    0 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to lock dashboard period when navigating between dashboards

    When performing routine checks by going through several dashboards in a row, the period resets each time so one must reselect it again and again.

    It would save quite a lot of time (and feel better) to just being able to lock the period and navigate between dashboards while holding on the period first chosen.

    4 votes

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    1 comment  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →

    This is already supported when moving from site to site or device to device, but not between levels (i.e. site—>device). We would like to learn more about what pages you are using when you experience this problem.

    We are interested to hear whether this is a problem experienced by other customers so are opening it to votes.

  12. More ways to make use of the results of the dirty dozen analysis

    The dirty dozen analysis is giving very precious information but it's not always easy to make good use of it.

    Looking at turbine level on a portfolio of more than 100 turbines yields pages when exporting as a report.

    An alternative, more condensed view would be welcome, which could for example give the possibility to identify the worst offenders. (relates to being able to compare turbines)

    Even better would be the possibility to export the results to a worksheet to use and format as we want, via a button in the interface and/or (ideally) from the API.

    3 votes

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    0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  13. Editing excluded or included status codes in the dashboard widgets

    It would be of great value to be able to edit the statuses from the widget options "exclude" and "include" not only once. As we are filtering out status codes into different widgets, and this is a running process, it would be helpful to be able to edit these entries one by one. Until now for each status change, we need to start again from scratch. This is very time time confusing and it is not possible to double check the selected entries once saved, as they are not visibly connected to their status set.

    13 votes

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    2 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Heatmap graph in Reports

    Hello, we would like to have the Heatmap available in Data Studio (https://baywa.greenbyte.cloud/Analyze/DataStudio?link=LfDaSVld-UybPeojGV-u1g) also available in Reports. This would be of great help to show a clear overview of WTGs status availabe/unavailable which several clients have requested, especillay for big windfarm!
    Thanks

    4 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  15. Plot in Data Studio only night time interval over long period

    Hi, for a windfarm with 22 WTGs it is difficult to study in data studio bats curtailment period which is only at night. It would be really useful if in Data Studio we could choose a periodic time interval of study over several months. E.g. plot over 3 months only Avg over time data from 9pm until 5am and squeeze/do not display the other.

    5 votes

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    0 comments  ·  Data studio  ·  Flag idea as inappropriate…  ·  Admin →
  16. Plain text notifications for Alerts

    For Stops Greenbyte can email notifications in plain text format that are easily processible for other systems (unlike the HTML type messages with nice layout). I would like this to be extended to Alerts, shouldn't be a large job I guess??

    3 votes

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    0 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add a Notes widget, where I can enter plain text

    I'd like to be able to add explanations for things or comments to my dashboard and a simple notes widget would be great.

    2 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Flag idea as inappropriate…  ·  Admin →
  18. HSE Filter by Device

    I would like functionality to filter HSE notes by device as well as site.

    9 votes

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    0 comments  ·  Plan  ·  Flag idea as inappropriate…  ·  Admin →
  19. HSE API

    I'm looking for the functionality to use an API to pull HSE data for the purposes of resolution monitoring and management.

    9 votes

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    Accepting Votes  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  20. Export Irradiance raw data via CSV

    I need to export data to do additional reporting or any other thing. The nighttime filter option is great for KPIs, but when data needs to be exported, there is no option to export the "raw" data as it is possible to visualize in Data Studio (as per attachment). This creates an issue when using the data assuming (e.g.) that a day has 24 hours.

    1 vote

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    0 comments  ·  Data export  ·  Flag idea as inappropriate…  ·  Admin →
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