Ideas

Our approach to product feedback

Here at Greenbyte, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best product we possibly can.

What happens to your product feedback

Our product teams meet regularly to go through new requests. Once we have verified that a request isn’t already available in the system, we change the status to Accepting votes so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to build a request the status will change to Planned or Started. When it’s done, the status will change to Released. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like Greenbyte Forum conferences and trade shows
    comments and votes on issues in Greenbyte Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the product.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Greenbyte’s strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Greenbyte for an additional fee. If you are interested in having a custom application built, contact your CSM.
  • Hot ideas
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  • My feedback
  1. Door Sensors on Vestas turbines

    We have door sensors installed on our newer Vestas turbines. Right now they are being logged in the operational log under each turbine and there is no way to import them in to Greenbyte.

    It would be great if that was made possible.

    1 vote

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  2. Breeze does not have feature which logs out the user when production loss of the wind farm is more that 100 MW compared to potential power.

    The maximum power of wind farm is more that 100 MW in which case it is classified as a major production unit. If this wind farm suddenly loses production over 100 MW we must publish so called UMM (Urgent Marketing Message).
    Our external wind farm operator is monitoring this wind farm and if production loss over 100 MW occurs the operator must inform us. At the same time they need to prevent that inside information of the event does not be available or visible.
    Is it possible to have feature in Breeze so that alarm is given when production loss…

    1 vote

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  3. Option to change delimiter in CSV export data

    The export data option with .CSV files has only the option to use comma (,) as a delimiter. Biut in a lot of countries, the semi colom (;) is the normal delimiter. It takes now a manual action every time we export data. Could you add a feature where you can choose which delimiter to use?

    5 votes

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  4. Allow reporting in Site time, not only in Company time as is the case at the moment

    We suggest to open up the possibility to create reports in site time. Financial reporting is typically done in site time and therefore the current setup in Greenbyte generates a sync issue if the wind farm is located in another timezone than company time.

    4 votes

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  5. Change the order in which items are displayed in mobile app push notifications.

    The current order of display is:

    site name / turbine number / long full date / time of occurrence / stop status

    Please add a functionality that allow to change the push notification template to be able to define a different order of individual components.

    e.g.:

    site name / turbine number / status regarding the stop / full date / time of occurrence /

    The above functionality will allow to adjust the order of displayed information depending, for example, on the phone screen size.

    In the screenshot attached I show that on my phone I can not see the reason…

    2 votes

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  6. Pop-up to show full text when css text-overflow is used

    In a widget, when a device name doesn't fit in the column width, the text gets trimmed with "..." suffix.

    It would be great if we could have a pop-up showing the full text in case of mouse over.

    5 votes

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  7. Filter component in Status Categorization

    In status categorization it would be very handy to be able to filter on the component level. For instance to filter on "Manual pauze" in order to easily extract them from a large list and allocate the correct component.

    3 votes

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  8. Notification

    In the Plan section suggest to get a notification if someone goes beyond the working end time.

    1 vote

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  9. Check in, check out

    Would it be possible to link to a stop on a turbine if technicans are checking in to a turbine via SMS and describes what to do and vice versa when they are done? So it will be a description on the specific stop already.

    1 vote

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  10. Make it possible to indicate a Task or HSE Event in the Plan section is "IN PROGRESS"

    Currently, tasks and HSE events in Greenbyte can only be designated as "Unresolved" or "Resolved". Being able to indicate that a task is in progress would make it possible to monitor how quickly action is being taken and ultimately closed out.

    1 vote

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  11. HSE incident status option in the HSE table widget

    We need the possibility to list only HSE cases of a certain status (resolved - unresolved) in the report HSE table widget. Currently it is not possible to have a table in the reports listing only the open = "unresolved" HSE cases.

    1 vote

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  12. Automatically connecting a status change in case a site access is active on the turbine

    Currently if a team is working on a turbine and the status is changing due to their work the new alert is not connected to the site access.
    This creates a lot of extra work and does not flag any real issues and needs to be connected manually to the site access.
    This would make it way more efficient to work with a dashboard which flags only new issues.

    8 votes

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  13. Lost Production per Category including "Energy Export" to have the percentage LOP per category

    The current Lost Production per Category widget feels incomplete. I am interested to have an option so I can see per asset (and per turbine) what percentage of the gross production is lost per category.

    Let's assume 100 MWh gross production (Energy Export + Lost Production to Downtime) and the following losses:
    2 MWh - Ice stop loss
    4 MWh - Shadow stop loss
    3 MWh - Noise stop loss

    Then I would like to see a pie chart with:
    Energy Export - 91 MWh (91%)
    Ice stop losses - 2 MWh (2%)
    Shadow stop losses - 4 MWh (4%)…

    9 votes

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  14. Expand Button - entire system

    This is a nice feature that should be in the entire system, specially for monitoring dashboards (not obvious which event is active during that moment) and data studio, otherwise you have to go to event log or status categorization to check them.

    2 votes

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  15. Possibility to include curtailments to time-based availability calculations

    Would it possible to add a feature that in the time-based availability calculations we would be able to include curtailments in the calculations. Meaning that if a turbine is curtailed to 50% during an hour, the turbine will have availability of 50% during that hour. I assume that this is not anyhow possible at the moment?

    6 votes

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  16. Degraded operation formula for contractual time based availability

    When an turbine implies degraded operation instead of complete shutdown (not full power when it can) the degraded operation factor shall be classified as degraded downtime for the relevant degraded Wind turbine and in accordance with the availability formula.

    Example: Turbine A is operating with cooling issues, therefore the turbine can operate but not on full power, meaning it is curtailed out of safety. In normal operation the turbine is able to produce 4Mw, due to the temperature issue it can now only produce 2Mw. This means that for the time of degraded operation, the turbine availability is 50% instead…

    5 votes

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  17. Breeze App Does Not Have Non-Turbine Devices

    Make non-turbine devices visible in the App for quick Live Monitoring checks.

    5 votes

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  18. Having the widget "site acces actif" next to the stop code and communication issue alerts

    It would be great to have the blue widget, which shows that someone is working at the turbine when an alarm appears in the "UNACKNOWLEDGED STOP CODES" or "UNACKNOWLEDGED COMMUNICATION ISSUES"
    We can see that in the column on the left side of the monitor.
    When technicians are working on the turbine they, most oft he time, stop the tubrine and/or disconnect the communication. Some minutes after appears a new issue in the UNACKNOWLEDGED STOP CODES or in UNACKNOWLEDGED COMMUNICATION ISSUES

    11 votes

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  19. reporting

    It would be useful if there was a widget that reported Operating hours and Downtime hours in a table or in the "Signal Bar Table". The Dirty Dozen widget has some of these functions but with the lack of filtering its not clear and looks unprofessional in the reports.

    5 votes

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  20. Powercurve is not accurate above 15m/s.

    Today there is an assumption that beyond 15 m/s, the data points are collected into one bin. Hence the flat line behaviour for high wind speeds for the learned power curve.
    This is no longer be a fair assumption if wind turbines are operating at increasingly higher wind speeds.
    The power curve resolution should be the same all the way up to 25 m/s

    6 votes

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