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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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37 results found

  1. Selection of the target availability as a line in the availability graph (e.g. 97%)

    In the settings of a turbine a target availability can be given. Currently it is not possible to show the target availability in the graph with system and contractual availability.

    8 votes

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    Hi,

    This is already supported in Greenbyte.

    In an Analyze>WindFarm dashboard, add an "Average over Time" widget. 

    Select an availability signal and then the Config "Analyze Availability".

    The Target availability will show up as a line in the graph.

    KR 

    /Magnus Sjödin, Product Manager

  2. reporting

    It would be useful if there was a widget that reported Operating hours and Downtime hours in a table or in the "Signal Bar Table". The Dirty Dozen widget has some of these functions but with the lack of filtering its not clear and looks unprofessional in the reports.

    5 votes

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    We have great new features lined up that we can't wait to share with you. Unfortunately this request is not part of the roadmap.

    We also mean that using the Hours per category widget, selecting Stops (Downtime), resolves this need.

  3. Reports: 'Text' widget in report (custom section)

    Currently it is possible to add different types of widgets to a report (custom section). However it is not possible to add a text widget for extra text in a report.

    5 votes

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    Archived  ·  Eliane responded

    This is already possible using a Note section.

  4. Need legend in report widget

    Please see my latest report done for site starting with A (for month of May) See section "Tasks - scheduled downtime".
    One can only see the legend during edit, it's not visible in the final report.
    It is vital to have the legend in order for the report to make sense.
    I added a screenshot of the legend from edit mode to solve this temporarily but I really find this is something that needs to be fixed as soon as possible!

    3 votes

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  5. Report

    Within the "Time Based Table" can we have the option to include the Budget variance per month?

    3 votes

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  6. Reporting

    It would be useful if there was more flexibility to manually adjust the layout of the report like the page margins and have two widgets side by side to optimise the page layout.

    3 votes

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  7. Reporting

    It would be useful if there was more flexibility to manually adjust the layout of the report like the page margins and have two widgets side by side to optimise the page layout.

    3 votes

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  8. Make "Multi-year Average" widget suitable for Energy signals

    This widget currently presents averages of data. This is not suitable for Energy signals, and this would probably be one of the most useful use cases (comparing the energy from this year against other years).

    3 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Make it possible to clone/copy report templates

    Right now, if a user wants to create a report template that is similar to an existing report template, but not identical, they must create a new template from scratch. This is very time consuming. Adding the ability to clone/copy an existing report template would increase the value of Greenbyte's Reporting feature by significantly reducing the time required to create new report templates.

    3 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. Display separately the power curves of a same turbine in the reports (and data studio)

    We would like to display separately each power curves of a curtailed turbine in the reports with the associated data. Right now, we can only display all or some power curves on the same graph. And if we do not display one power curve, the curtailed data still displayed because it seems that they are not linked to this specific power curve.

    3 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Add possibility to insert traffic light -symbols in the reports

    Add possibility to insert traffic light -symbols (green, yellow and red circles) to the tables in the free text fields in the reports.

    3 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Ability to change widgets position in a custom section

    It would save a great time if the widgets could be scrolled up or down in their section.

    3 votes

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    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. Custom Sections to update with given name in Edit page

    Using "Custom Sections" to build report, and naming my chapters/sections accordingly. But when I'm back at the first edit page it still says just "Custom Section" so when I want to add another custom section and/or changing order of the ones I already have I can't see which one is which!!
    Please fix this!
    See also support ticket https://greenbyte.freshdesk.com/helpdesk/tickets/16701 .

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Be able to sort Dirty Dozen on Reports

    Sort by Number of Events, Duration or Lost Production.

    2 votes

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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Legend for average lines in the graph.

    When edit a graph and select an average line, the ledgend is not updated with the average lines.

    2 votes

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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  16. Make it possible to modify the format of the numbers and overall text in the reports

    It would be very useful to modify the format of the numbers to reflect the different formats of the language (for example comma to separate thousands instead of spaces) in order to avoid confusions.

    The text can also change depending on the area of the report with no real possibility to define the font, which can make the report look unprofessional.

    2 votes

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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  17. Reports: Add possibility to specify hours in Time Interval

    Add possibility to specify start and end hours in the Time Interval selector when generating reports. Time Interval selector is currently limited to days.

    2 votes

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    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  18. Reporting: Possibility to choose metadata wind turbines using the marker system

    We need the possibility to choose the metadata fields of "wind turbines" in the menu Markers -> selected devices -> Metadata. At the Moment that is only possible for "wind farm" metadate using the menu Markers -> selected sites -> Metadata (see picture)

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  19. In case of multiple site report : Possibility to display markers for each plant (and not the aggregated value of the portfolio)

    We would like to display each plant metadata and not the portfolio aggregated value. For example: I have a portfolio of two farms named A and B. A has a capacity of 10 MW and B has a capacity of 15 MW. By selecting Selected Site > Total capacity > MW it will give 25 MW. Would it be possible to choose metadata per plant and display then : A : 10 MW B : 15 MW Thanks

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  20. Reports - Display a signal bar table with the energy at grid meter and a CHOSEN budget to have automatically the deviation to budget in %.

    Problem : today - only values from the DEFAULT budget are displayed in the signal bar table in the report section. It would be useful to use the values from chosen budgets. This problem is existing on this particular table - but what makes this table particularly interesting is the the deviation to budget calculation expressed in % which does not exist on other table or charts.

    2 votes

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    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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