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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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109 results found

  1. Tasks: If a task is resolved - set the end time of the task equal to the time it is resolved.

    Typically - if a task is resolved it is also ended - so the end time can be set automatically.

    2 votes

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    Delivered  ·  0 comments  ·  Plan  ·  Admin →
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  2. Sidebar: allow to copy text from the side bar - e.g. useful to copy status information if used for task comment

    1 vote

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    0 comments  ·  Sidebar  ·  Admin →
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    Delivered  ·  Erika Brandes responded

    Good news! It’s now possible to select text in the system, including the sidebar, in order to copy it.

  3. Exports Data: Add a "Duration" column

    Add a "Duration" column in the Export Data file. This column should calculate and display the time interval (in hours) between Timestamp end and Timestamp start.

    3 votes

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    0 comments  ·  Data export  ·  Admin →
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    Delivered  ·  Eliane responded

    This is now available in Greenbyte Energy Cloud.

  4. Allow to order reports (and other tabs) by different columns (created by - date - name - etc.)

    Would be handy to be able to change the ascending order of the reports in the share tab. Actually this is something good to have for any tab with lists - being statuses (eg. by WTG) - users (eg. by group) and so forth.

    2 votes

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    0 comments  ·  GUI  ·  Admin →
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    Delivered  ·  Eliane responded

    This is now possible! Thank you for your feedback.

  5. Irradiation vs Irradiance

    The tool systematically uses "Solar radiation" as an indicator. Irradiation or radiation is an indicator that has units of energy/area (Wh/m2). The correct name indicator for what we are showing in those areas (instantaneous values) is Irradiance - which has units of power/area (W/m2).

    In addition - currently Bright can only show Irradiance (currently wrongly named "Solar irradiation") values. This becomes confusing when trying to plot graphs in Reports - since the "Avg over time" does not include Energy as an option to choose from - and the "Sum over time" does not include resource (irradiation) as an option to…

    1 vote

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    0 comments  ·  GUI  ·  Admin →
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    Delivered  ·  Eliane responded

    Fixed as part of project to add new signals to Bright

  6. Superscript in m2 unit

    For the area units (m2) - it would be nice if the "2" was in superscript if possible. This is more on the picky side - but it would make it look cleaner.

    1 vote

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    0 comments  ·  GUI  ·  Admin →
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  7. Make Data Studio Option available from the Monitor Dashboard Widgets

    Make Data Studio Option available from the Monitor Dashboard Widgets. It is already available from the Analyze Dashboard widgets.

    9 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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    Delivered  ·  Eliane responded

    Great news! This will be available in Greenbyte in this week’s release!

  8. Show owners percentage of production in Data Studio/ Reports

    I would like to be able to see a certain percentage of the production on specified windfarms - depending on how much ownership my company has in each park. This would be useful to see in both Data Studio and Reports/Exports.

    The ownership percentage could be specified - for example under "Administrate - Wind Farms".

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Delivered  ·  Eliane responded

    Good news! This is now available for the widgets available in custom sections in reports.

    If you need more information, contact your Customer Success Manager.

  9. Allow negative values for Blade angle (pitch position)

    The values of the pitch position measured in degrees starts from -5 to 90. The widget “Blade angle (pitch position)” cannot show the negatives values and instead of them - shows 359 - 358 - 357 - 356 - 355. It would be better to replace them with the negative values -1 - -2 - -3 - -4 - -5.

    7 votes

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Delivered  ·  AdminMagnus Sjödin (Product Manager, Greenbyte) responded

    Great news! This is available in Greenbyte.

    Today we give back the exact angle figures we read from the SCADA. If it’s negative values, we show them (previously not). High positive values are shown like before.

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