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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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109 results found

  1. Make it possible to filter on priority in the Task Table Widget

    Add setting to Task Table Widget to be able to filter on priority

    0 votes

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    Delivered  ·  0 comments  ·  Dashboards and widgets  ·  Admin →
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  2. Tasks: Ability to change the date/time a task was Resolved

    it should be able to change the date/time a task was resolved. In that way - the reporting of finished tasks can be done better and according reality.

    3 votes

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    0 comments  ·  Plan  ·  Admin →
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  3. Give access to Receptive to all users

    Limited users don't have access to Receptive - but I would like them to have access.

    2 votes

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    Delivered  ·  0 comments  ·  Users  ·  Admin →
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  4. Calculate power curves including air density correction

    We would like to see a calculation of power curves including air density correction - based on measured air temperature for example.

    40 votes

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    3 comments  ·  Calculations and metrics  ·  Admin →
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  5. Data Studio: Compare the Power Curves per Wind Sector

    We would like to be able to compare the power curves of a given wind turbine per wind sector - on the same graph.

    22 votes

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    0 comments  ·  Data studio  ·  Admin →
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  6. Receptive - See how many people want the feature

    When we post a feature - being able to see how many people alos want this feature.

    5 votes

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    0 comments  ·  Users  ·  Admin →
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  7. Copy long term wind to other turbines

    Would be good to be able to copy long term wind data from one turbine to other wind turbines at the same site (similar to how it is possible to copy budget from turbine and apply to other turbines)

    5 votes

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    0 comments  ·  Asset administration  ·  Admin →
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  8. Reports: Add Power Curve Filters that are available in data studio to reports

    Add the power curve filters that are available in data studio to the reporting section of breeze

    25 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Data Studio / Reporting Graphs - Change Axis and Colours

    Add the ability to change colours and axis on graphs in data studio and in reports.

    30 votes

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    Delivered  ·  0 comments  ·  Data studio  ·  Admin →
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  10. Resolve Task Option under Device Access

    Tasks are usually complete when departing a turbine. It would be helpful to have a 'Resolve Task' option under Device Access and not just Site Access.

    7 votes

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    1 comment  ·  Plan  ·  Admin →
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    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

  11. Allow each user to choose the time reference (UTC) he wants to see

    It would be good for each user to be able to select the time zone (UTC) in which he/she wants to see the data displayed (in particular for PV plants)

    42 votes

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    10 comments  ·  Users  ·  Admin →
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  12. Choose colors of graphs

    Some colors are very similar - we would like to be able to choose the color of each line of the diagrams - to better read them.

    22 votes

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    1 comment  ·  GUI  ·  Admin →
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    Delivered  ·  Jemima Woolverton responded

    For most graph over time widgets this is now implemented. This idea was first created 3 years ago and we have had several improvements in this area since then.

    If there is a specific graph which you would like the ability to choose the colors for, please create an individual idea per graph and give information as to how this will improve your workflow. Thanks!

  13. Alarm Widget: Be able to select columns (similar to task+status widgets)

    let the user decide which columns to show in the Alarm widget - similar to the task and status widgets

    5 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

  14. Task indicator in Status Log

    Add column to status log page to show if a task is linked to the event (similar to active status event widget)

    13 votes

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    2 comments  ·  Statuses  ·  Admin →
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  15. Monitor Widget: latest ended status events

    New widget very similar to active status event widget in lay-out which shows the last ended status events (last 5/10/15/x events).

    So that you no longer have to go to the status log page and make a detailed selection - instead you can see what happened recently on the monitoring page directly.

    22 votes

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    1 comment  ·  Dashboards and widgets  ·  Admin →
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  16. Group Stop Codes by System/Subsystem

    Be able to group all Stop Codes related to pitch under a "Pitch" Category. The same for each system (gearbox - generator - blades - communications - pitch - yaw - control - hydraulics - etc). Provide Lost Production and Total Time stats per Category -

    17 votes

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    1 comment  ·  Statuses  ·  Admin →
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    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

  17. Status Categorization: Filter out specific Status Codes

    Be able to filter out specific codes from the Status Categorization tool. i.e. on my site we see hundreds of Stops due to curtailment. I'd like to filter them out and see what actual problems are.

    12 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

  18. Have more than one availability Contract Per Wind Farm

    I would like the option to have more than one availability contract per wind farm running at the same time. This way I could use Breeze to calculate contractual availability along with our own internal availability reporting.

    47 votes

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    3 comments  ·  Availability contracts  ·  Admin →
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  19. Make custom dashboards shareable via an URL

    Similar as the data-studio - it would be nice to have your custom dashboard accessible directly via an URL. In that way you can 'share' the dashboard via email etc.

    15 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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    Delivered  ·  Eliane responded

    Great news! This is now available. Use the link icon at the top right of your dashboard to get the URL.

  20. Tasks: change default end time from 3 months to 1 day

    Currently it is quite hard to find the correct task in the task list (plan -> tasks) due to the 3 months duration of each task.

    4 votes

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    0 comments  ·  Plan  ·  Admin →
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    Delivered  ·  Eliane responded

    This has now been released so you should see the new 1-day default.

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